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Hollywood Mirage Tenerife
Ranked #6 of 31 Hotels in Arona
Certificate of Excellence
Dundee, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice place ....”
4 of 5 bubbles Reviewed 6 August 2014

Having spent two weeks here recently it's probably time to put my thoughts down in writing . I spent two weeks here around 15 years ago so was aware of the location - top of the hill- still 15 years on doesn't really prepare you for the hill after a good night out ! This is the only complaint I would have about the location but having 2 teenage kids we often made it a race to see who could master the final stages of the hill first ! . The apartment was very nice and recently been refurbished although a step ladder was needed to get into the bath - really badly designed . the balcony was spacious but not much of a view and bizarrely had grass??? . The pool area was good with plenty beds until around 10.30 , poolside entertainment was really good with the two guys trying really hard to get to know people and get people involved - easier said then done sometimes ! . Negatives - internet chargeable @ 6 euro per day per device or 25 euro for the week a total rip off as every pub in the area was offering free - the hotel did offer free internet by the poolside bar which never worked ! , poolside bar prices were also a rip off it's far easier using the store which is seconds away from the poolside to buy drinks and snacks . Entertainment at night again was very pricey and not worth the money the strip of bars are 5 minutes down the hill and offer far better value .

Room Tip: Ask for a room with a view
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  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grant S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review, 13 February 2015
Dear Grant S,

Many thanks for taking the time to review your experience with us. We are happy to hear that you and your family enjoyed your apartment, the swimming pool area and the entertainment.

Customer feedback is paramount to our success. Therefore we would like to assure you that we have taken on board your suggestions about the Wifi.

We look forward to your next visit.

Best wishes,

The Hollywood Mirage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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964 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (259)
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English first
Wellingborough, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

Just returned after staying at the Hollywood Mirage for 2 weeks. First visit to the hotel and was not disappointed. Friendly staff, lovely food, supermarket on hand and great leisure facilities. We used the squash courts, gym and steam bath/sauna while we were there which were excellent and this cost 15 euros for a weeks resort card and could be used as regularly as we liked. We stayed in two different appartments the first week in a 2 bed in the Humphrey Bogart block and the 2nd week in a 1 bed in the Grace Kelly block (room 5514) which had lovely views down to Los Cristianos. Both appartments were excellent 2 bathrooms and everything you could need to make it a relaxing holiday. The appartments were cleaned daily and the staff could not do enough for you. The entertainment was excellent water polo (a very popular daily event) Aqua fit and evening shows all organised by the great animation team. A special mention to Marco, Freddie, Frankie and Helena as without their hard work the holiday would not have been as enjoyable.

Room Tip: Go for the high floors for unintterupted views down to Los Cristianos the second number in the room...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Nicola T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review, 13 February 2015
Dear Nicola T,

Thank you for taking the time to provide such a lovely review for your stay at the Hollywood Mirage. We are glad that you and your family enjoyed your holiday. We are also delighted that you found our facilities to be of excellent value.

We loved having you with us and very much look forward to your next visit.

Best wishes,

The Hollywood Mirage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 2 August 2014

Arrived here for one week had to wait 4hours for pool towels along with another 30people staff were not bothered. Lifeguard on duty argued with everyone,other animation staff, and guests for no reason. Rooms were very tired and brackets for towels in bathroom kept falling off walls and almost injured my foot.. Very hard sell from sales staff who kept us there for 2hours on pretence they were sorting out problems and all they wanted was to sell you another timeshare very disappointing I would think twice about going there we will not be back.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
4 Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review, 13 February 2015
Dear Elaine H,

We want to thank you for choosing the Hollywood Mirage for your stay in Tenerife, we really appreciate your comments.

We are sorry to hear that we did not meet entirely your expectations during your stay with us. Our goal is for you to enjoy your holiday in a pleasant and relaxed atmosphere. Therefore we appreciate your feedback as it enables us to focus our efforts to continually improve our customer service and will help us to meet the needs of all our guests in future.

We hope you will give us another chance to impress you.

Best wishes,

The Hollywood Mirage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pwllheli, United Kingdom
Level Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 29 July 2014 via mobile

Stayed at a lovely apartment as a guests of a very good friend . Superb place ,so clean and well kept, staff so friendly, nothing to much trouble , choice of 3 pools .
Kids loved it to bits . Only 3 euro's by taxi to the beach and harbour , but plenty of bars within walking distance .
Already planned our return trip next year.

Stayed June 2014, travelled with family
Helpful?
1 Thank Geraint J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review, 13 February 2015
Dear Geraint J,

Thank you for your feedback. Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere and all our team is working to make your stay a successful one. We are therefore very happy to hear that you found our offer to be of good value.

We are also delighted that your kids loved the three swimming pools and that you found our staff to be friendly.

We hope to see you again soon!

Best wishes,

The Hollywood Mirage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

Visited Hollywood Mirage again for 2 weeks and have just returned from a super stay.

First class reception, cleaning, bar staff, and pool attendant in pool 2.

Restaurants nearby plentiful and many of a good standard.

I love going to Hollywood Mirage and again say well done! to all concerned with the professional running of the place

Room Tip: I always select view of pool 2 as it is quieter for a good nights sleep
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank terryBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review, 13 February 2015
Dear terryBristol,

Thank you for such a lovely review! We are delighted that you and your family enjoyed your apartment.

We hope to see you again soon.

Best wishes,

The Hollywood Mirage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

We have just come back from a weeks holiday staying at Hollywood Mirage ,we stayed in a two bedroom apartment ,home from home. two bathrooms very big balcony .the quiet pool was never to busy to get a sun bed unlike the main pool.The barby night was a real good night with good drink and a show .worth going to. We didnt eat in the hotel but it looked nice food .every where was very clean and well maintained.We had a late flight home so we put our cases in there luggage store and spent the day round the pool and showered in the gym changing rooms at no charge.We went to the Hard Rock cafe for dinner that was worth doing ,as was the Italian restaurant just down the hill over the road from Bar 49.

Room Tip: We were in 3511 .any room starting with a three has a nice view of the sea and pool
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank beakyBanbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review, 13 February 2015
Dear beakyBanbury,

Thank you for taking the time to provide a review for your stay with us. We are very happy that you and your family enjoyed your big balcony and the swimming pool area.

We loved having you with us and very much look forward to your next visit.

Best wishes,

The Hollywood Mirage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

Just back from two weeks- 4th year running. Staff at reception are excellent, as always.
Pool bar was painfully slow and pricey, we ate there once. Nothing special but it's a pool bar!
Hollywood supermarket- scandalous prices on some local items. Prices need sorted to get inline with nearby supermarket. In house Bakery great though and friendly, helpful staff.
Maid service is excellent, visited almost everyday!
Bus service, nice bonus in my eyes. Busy at times, but so are all buses! Cab is less than 4 euro from los christianos if you dont want the longer stops! Get over it!
As always, clean and tidy. Really nice place to spend time relaxing, views lovely from most parts of complex. Comfortable, well kitted out accommodation although beds are pretty hard!

Some people are too harsh in their views, we love it!

Room Tip: Stay away from accommodation near reception, the higher the better!
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank robinsonoutdoor... .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review, 13 February 2015
Dear robinsonoutdoor… .,

We want to thank you for choosing the Hollywood Mirage for yours and your friends stay in Tenerife, we really appreciate your lovely feedback.

We are delighted that you and your family enjoyed our resort, and found our staff to be helpful. We are also glad that you took advantage of our courtesy bus.

We appreciate your feedback as it enables us to focus our efforts to continually improve our customer service and will help us to meet the needs of all our guests in future.

We hope to welcome you back very soon.

Best wishes,

The Hollywood Mirage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hollywood Mirage Tenerife

Property: Hollywood Mirage Tenerife
Address: Urb. Oasis Del Sur, 38650, Arona, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Arona
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Arona
#5 Luxury Hotel in Arona
#6 Family Hotel in Arona
#8 Romantic Hotel in Arona
Hotel Class:4 star — Hollywood Mirage Tenerife 4*
Number of rooms: 335
Official Description (provided by the hotel):
Overlooking the south side of Tenerife in the Canary Islands, the Hollywood Mirage is a resort that will allow you to indulge some star spangled glamour while on your family holiday. The resort itself is styled to recall a more classic bygone age of splendor and elegance, but even so, visitors can still enjoy facilities offering aerobic classes, table tennis and other fun activities. Each suite is fully equipped and sleeps up to six adults in complete comfort. The resort is only a short drive from the charming seaside resort town of Los Cristianos. You can take in the stunning beaches, enjoy the splendid, year-round sunny climate and explore the beaches that are mere minutes from the Hollywood Mirage. There is a free, hourly bus service between the Hollywood Mirage and sister resorts, the Beverly Hills Club and Beverly Hills Heights. A warm climate, superb style, fantastic beaches and a buzzing nightlife that means you'll continue having fun even after the sun has set; Tenerife knows how to put on a show for her guests. ... more   less 
Also Known As:
Hollywood Mirage Tenerife Arona
Hollywood Mirage Tenerife Spain

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