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“No faults... at all...”

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Luna Holiday Complex
Ranked #7 of 12 Hotels in Mellieha
North East, England
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“No faults... at all...”
Reviewed 11 February 2013

After reading so many bad reviews i find myself baffled as to why people would want to complain about such a people friendly and clean hotel... this is our 6th stay at the Luna coming up shortly and we are very much looking forward to it. The staff are extremely friendly and always helpful, if there was to be any problems they sort them promptly and properly. The food is exceptional and theres plenty of choice in the DiningRoom... we never had any problems and found that if you walked a few metres down the road you where directly at the beach/shore line (which has beautiful views). We had a sea view room that didnt disappoint and was cleaned every other day and left with everything we needed... Both pools where great as you had a choice of if you wanted to go on the roof and get a great sun tan or use the downstairs one if you prefer abit of a shaded area but still offered a choice of sun or shade... like i said we are looking forward to returning to the Luna this Summer... please dont be put off visiting the Luna by the very few bad reviews!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleborg, Manager at Luna Holiday Complex, responded to this review, 26 March 2013
Hi Kate,

Thanks so much for such a lovely review! Thank you so much... and looking forward to seeing you soon hopefully next summer :-D

Thanks

Kyle
kyle@lhcmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,197 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (359)
Date | Rating
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English first
Fareham, United Kingdom
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 February 2013

A great affordable place to stay, our sea view room was only just a sea view, however it was great all the same. Equipment was basic, however functional and usable. I found the staff to be very friendly and helpful. I would agree the road is a little noisy during the day so if your easily woken by noise i'd stay on the sea view side of the complex. The only downside i can think of is that the beds were a little hard and i was happy to get back home to my own bed. Public transport is great and an affordable way to travel around the island.

All in a very good affordable place to stay.

Room Tip: Avoid the inland rooms if your easily woken, as there are night buses and noisey cars that occasiona...
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleborg, Manager at Luna Holiday Complex, responded to this review, 26 March 2013
Hi Andrew,

Thanks for your review! Glad to see that you enjoyed your stay and found us to be value for the money spent!

Let me know if you wish to stay with us again!

warm regards

Kyle
kyle@lhcmalta.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 February 2013

We have decided to rate this complex as excellent in relation to the cost of our stay. Before travelling to Malta we read the reviews about this complex and were a little bit concerned of what to expect due to some of the bad reviews. We've stayed in some of the best hotels in the world as well as budget hotels so were prepared for the worst as our Malta holiday was a last minute purchase. However we found Luna Complex to be clean, all the staff were friendly and our room had all the functioning facilities that we expected. The staff were more than helpful, the location of the complex was excellent for the beach, there is a supermarket on site, the bus stop is a two minute walk and it's not surrounded pubs/clubs playing loud music late into the early hours of the morning. All in all Luna Complex is a value for money option and we'd certainly stay here on our next visit to Malta.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MPSP29101508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleborg, Manager at Luna Holiday Complex, responded to this review, 26 March 2013
Good Afternoon!

Thank you for taking the time to write your review! I am glad to read that you have enjoyed your stay with us and that you would stay us again in the future :-)

Looking forward to having you here with us again!, do drop me an email before coming!

Warm regards

Kyle
kyle@lhcmalta.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 24 January 2013

Room was clean and tidy. Equipment (only kettle and small oven) quite old, but acceptable. We had a room with windows on the road. The noise was unbearable!! All day and night there is traffic and you feel living by the motorway:( AC was extra charge so during the day you feel at sauna if you stay at room. At night it is not better :( If I visit Malta again I will look for a better hotel. Although it is close to the beach and convenient mini market is in hotel.

Room Tip: avoid hotel or pay for AC extra
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maxima20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kborg_12, Manager at Luna Holiday Complex, responded to this review, 31 January 2013
Good Afternoon,

Thank you for taking the time to write your review. I am sorry that you where not entirely happy with your stay here.
Just to clarify some items the kitchenette is equipped with
- Cooker
- Hood for extraction
- Small oven/grill
- Kettle
- Pots & Pans
- Crockery and Cutlery
- fridge.

The issue with the noise was a troublesome issue last summer, this was caused with one of the main roads being closed for reconstruction and all traffic was diverted in-front of us. The main road is almost complete (with traffic already flowing one way) and should be fully open by summer.

With regards to the AC, we clearly state that for non-superior rooms it is at an extra cost, we make this very clear with our Tour Operators too as we do not wish that our guests are surprised when they arrive, unfortunately it is not always communicated.

The rooms are anyway equipped with a ceiling fan, and this winter we are also investing in UV film to be installed on all south facing windows which will reflect radiated heat.

Again thank you for taking the time to write your review.

Warm regards

Kyle
kyle@lhcmalta.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lanarkshire,Scotland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 December 2012

Went with my partner for a week's break in September and the holiday complex kindly upgraded us to a double bedroom flat at no extra cost. An excellent location and on our first trip to Malta found the people,service and food superb! Not enough time to do all we would have liked but can't speak highly enough about the place. Will be back!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Macneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleborg, Manager at Luna Holiday Complex, responded to this review, 31 January 2013
Good Afternoon!

Glad to read that you enjoyed your stay with us and in Malta!
Thank you very much for your review!

Do drop me a mail if you wish to return!
warm regards

Kyle
kyle@lhcmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evje, Norway
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 November 2012

Second year on Luna! Got a very good offer through internet this time, and, extreme value for money! Would have been nice with light on the balcony, but, upgrading all balconys will be expensive..... Luna got , bars, restaurants(haven't tried them, as we have some favourites in the area), pools, WIFI(does not reach all rooms, but you can buy inexpensive access, & they have computers in the lobby..). Clean OK rooms etc. We'd like to sleep long since we're on holiday, except when we're diving, and wake up early.... The hotel is near the beach, it's not a luxury hotel, but has all you need, even a shop downstairs. We are mainly using the hotel because it's so close to our favourite diving center, and spend most of our money there.... Would absolutely recommend Luna! Only annoying thing can be the cleaners, which can wake us, even if we got the Do Not Disturb sign on our door,,,,they desperatly want to give us clean towels, toilet paper, and make the beds :-)
I have read some negative reviews about Luna, but, Cant seem to understand why...you get what you pay for, and I think you get value for the money staying here...if you want to be close to shops, etc. choose a hotel in Sliema instead!

Room Tip: Depends... seaside you will hear the music & children, roadside the traffic.....
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RC319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleborg, Manager at Luna Holiday Complex, responded to this review, 31 January 2013
Good Afternoon!

Thank you very much for your review!
I am glad to see that you enjoyed your stay with us and that it is your second stay with us.

I am sorry that the cleaners woke you up, I will remind them to be more careful!

Internet is in fact free via wi-fi in the lobby and available all over the hotel by buying vouchers.

I am happy to see that you would definitely recommend us!
I do hope to see you again, do pop me a mail before your next visit!

Warm regards

Kyle
kyle@lhcmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roscommon, Ireland
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 November 2012

I stayed here with my partner for 8 days in September. The hotel is in an excellent location. There is a supermarket on site, plenty of shops and restaurants a short walk away and the beautiful sandy beach is about a 10 minute walk away (there are other rocky swimming spots closer by). We stayed in a self catering studio, which was a decent size. The room was clean & comfortable. The kitchen was equipped with a kettle, microwave/grill and gas hob. There were plenty of dishes, cutlery, etc. There was a ceiling fan int the room and fans and air conditioning were available at an extra charge. There are 2 pools - one family pool on the ground floor and a roof-top adult pool. Both were well maintained. All the staff we met were friendly & helpful. Overall we had a great experience here and will return, hopefully soon.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank purple1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyleborg, Manager at Luna Holiday Complex, responded to this review, 21 November 2012
Good Morning,

Greetings from Malta, I am glad to read that you had a "great experience here and will return". I am very happy that you were satisfied with everything here at Luna, so much so that you hope to return soon!

Thank you very much for taking the time to review our property!
Warm regards

Kyle
kyle@lhcmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luna Holiday Complex

Property: Luna Holiday Complex
Address: 15 Triq Il-Marfa, Mellieha, Island of Malta MLH 9063, Malta
Phone Number:
Region: Malta > Island of Malta > Mellieha
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#1 Best Value Hotel in Mellieha
#4 On the Beach Hotel in Mellieha
#9 Family Hotel in Mellieha
Price Range (Based on Average Rates): £
Hotel Class:3 star — Luna Holiday Complex 3*
Number of rooms: 158
Official Description (provided by the hotel):
Luna Holiday Complex located in Mellieha Malta, is rated one of the best three star apart-hotels in Malta.DescriptionWhy Choose To Stay with us?The Luna Holiday Complex is situated in the heart of the north west of the Island in the town of Mellieha. Whilst this is a thriving tourist resort it still maintains it’s authentic Maltese charm by not being overly commercial. There are plenty of shops, bars and restaurants in the town to suit all tastes and budgets.Mellieha is well situated with direct bus services to the majority of the island including: the Airport, the Capital City of Valletta and the ferry terminals to Gozo and Comino.The Luna is located less than 300 metres from the best and longest beach in Malta, ‘Mellieha Bay’ and is only 15 minutes walk from the famous ‘Popeye Village’.At the Luna Holiday Complex we pride ourselves on giving a 4 star service at a 3 star price. We have a fantastic family of staff, speaking many different languages all ready and willing to give that little bit extra to ensure your holiday is one to remember.Within the Complex we have much to shout about. Once you’ve been welcomed by our staff on arrival the complex is yours to explore. We have a 24-hour reception with a great, informative team who can give you the best advice on tours and places to visit whilst in Malta. All tours can be booked directly through our reception staff. We also have free Wi-Fi and an Internet café in the reception area.We have two fantastic pools. The ground floor family pool is superbly located next to the main bar and the games room whilst our roof top pool has fabulous views of the Mellieha coastline, Red Tower and Mellieha church which is a must for relaxation and enjoying both the Maltese sunshine and sunset!There are three bars on site, with one open from 10am until 1am, which includes entertainment multiple nights a week from local artists. Our main restaurant is ‘Al Fresco’ (weather permitting) serving a great variety of food to suit all tastes. ... more   less 
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Also Known As:
Luna Holiday Complex Mellieha
Luna Hotel Malta
Luna Holiday Complex Hotel Mellieha
Luna Holiday Complex Malta/Mellieha

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