This was a cheap holiday in a three star hotel so I was not expecting luxury ,but what I did expect was a shower that worked and also had hot water , the best I can say is it dribbled a small amount of tepid water in the morning turning to cold after about 60 seconds. It seems most rooms had the same and complaining was useless.while I was there one lady had complained for 3 days of a really badly stained bed, only discovered because she tried to turn the mattress in order to stop the springs hurting her back .After the third day this was replaced by another stained mattress ,she even tried ringing the rep , but was told she could see her in 4 days !
More complaints eventually got her a reasonable mattress , no apologies and when the rep came ,was told well you have one now so that's ok. Another guest with bed springs hurting her back ,was told to put blankets under the sheets ?
The staff were very nice all except the manager , he in fact was very rude to several guests ,myself included , and complaints were ignored for days unless you really made a fuss ,which should not have been necessary . Hotel seating was badly torn and worn , but worst of all were the dining tables , three ladies tore trousers one tore a jumper and several cut hands etc. as every table , which were glass , had broken corners being really dangerous .Once again complaints were not taken seriously ,the managers answer was always well what do you expect me to do about it ?
Several people went home early ,fed up with conditions ,and some moved hotel ,but were asked to pay extra !
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- Also Known As:
- Panorama Hotel Mellieha
- Panorama Hotel Malta/Mellieha
- Hotel Panorama Malta