Overall we felt let down by this hotel. Bad points first, Good second.
Here are the problems we faced:
1) Upon arriving at 11:30pm after a long journey starting at 6:00am, we were "greeted" to the hotel with an unfriendly staff member asking for a voucher. We rolled with it and were very polite the whole time. We said that we didn't have one and booked through Expedia and showed the email. He then went on about us needing to call the emergency number and tell the manager that we don't have a voucher. He also threatened that we wouldn't be able to stay. I politely questioned this procedure and told him that I had been to 19 countries this year and haven't heard of it. To which he responded, "Germany does it, France does it, That is for sure". "If you were in those countries, you wouldn't be able to stay". We spent 10 mins trying to use their lobby wifi to get into our booking email links to figure out how it should work with Expedia. He eventually looked on his computer and figured out that we don't need a voucher and we paid by credit card.. While he did apologise, this was a rude welcome to Malta and we felt threatened that we may not be able to stay after a long trip.
2) The rooms are in need of some attention. As we walked down the corridor to our room, there was blisted plaster all over the floor (the walls need repair). The mattress springs bottomed out when lied on them, the room spelt of mold, bathroom was old, everything felt dated.
3) We kindly asked for a new mattress and explained that one of us has back pain from the dodgy mattress after a bad sleep. After about 5 hours they replaced the dodgy one with one exactly the same and didn't listen to our request. We then had to ask again and then it was resolved with a foam mattress.
4) We had dinner at the evening buffet, there was a good selection of food for us and the 5 feral cats that were dining with us. The waiter who served us for drinks literally walked up and said "What do you want" in a very sour tone. It wasn't a language thing or a one off, she seemed to be that way to everyone.
5) Expectations weren't met by a long shot, amenities that you would expect of a 4 star hotel weren't there or you had to pay for them. Ie 2 star hotels provide free wifi in rooms, there was no fitness, indoor pool closed early and if you wanted anything washed it would cost lots (our bag of washing would cost ~100 EUR).
Now some positives:
Some of the staff were really nice, shame they all aren't like that
The setting is nice with access to lounges and a little privateish beach
Hire of equiptment was too bad in price
The outdoor bar with snack food was good whilst sunbaking.
The organised games would be good for the kids
Overall we wanted a relaxing resort escape but we didn't get it, but we did get charged for it.
- Official Description (provided by the hotel):
- The Ramla Bay Resort is situated on the northernmost shore of Malta, limits of Mellieha. The resort offers spectacular views of the sister islands of Comino and Gozo and is blessed with ample land and surrounded by landscaped gardens. Malta’s most popular sandy beach of Mellieha is just a few kilometres away, accessible by public transport. Amenities include: *private sandy beach,*3 outdoor / 1 indoor pool, spa, *water sport centre, meeting and conference facilities. (* May to October) ... more less
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- Also Known As:
- Ramla Bay Hotel Mellieha
- Hotel Ramla Bay
- Ramla Bay Resort Malta/Mellieha
- Ramla Bay Malta
- Malta Ramla Bay
- Ramla Bay Hotel Malta