We have just returned from a week at the Riveria Spa and Resort(23 - 29/11/11) having booked it through Voyage Prive. It was the first time we haved used the company and although we did the research we were a little apprehensive, we did not need to be, they delivered everything they promised and more. The travel tickets and vouchers were sent direct to our e-mail and there is an additional copy stored in your account at VP.
Flights were with Thomson as part of the deal, very comfortable and no problems with them. On arrival met by the transfer driver from A2B, taken direct to the hotel with some excellent information on route of what to see and how best to see it. On arrival at the hotel we were to late for food, we had booked the fully inclusive deal, but the room made up for it, they had upgraded us in a room which overlooked the main pool and gave us a fantastic view to sea and Gozo.
In the bar we met Karen one of the bar staff, she was very apologetic regarding the food and explaned that she could only provide a sandwich which unfortunately we would have to pay for, but drinks were plentiful. We didn't mind paying the small price for the sandwich which was huge and very tasty. Karen even insisted in providing me with a drink after time to apologise for the delay in service.
We then had 7 days of excellent food, drink and service at the resort; the staff were so friendly and helpful. The quality of the food and service left no reason for complaint and it was always to a high standard. The staff always offered the highest standards, in particular Ivan one of the managers, it transpired he was a champion cocktail waiter who had represented Malta in many international competitions, achieveing first place in the highest level.
We also met Joe a bar tender on many an evening, his humour and his service showed how much the clients are repected.
We also had access to the resorts Spa and indoor centre. We were shown around by Colin and ex-pat who is the Spa manager, his enthusiasm was self evident and I know he will not mind me saying for a 62 year old he is an excellent example. The facilities in the spa were really good and the fact it was in the package allowed us to enjoy times indoors when the weather was not to our advantage.
Throughout the hotel all the staff took time to chat and make us feel welcome, they are all very proud of Malta and this is understandable.
Whilst there we met another couple who had also used VP and had failed to get the transfer. Being unable to access their account I contacted VP on their behalf. The company dealt with the query very effectively and sent the required voucher to me direct.
We visited many of the known areas of Malta and Gozo using the public transport on each occassion, not only is this cheap but very effective and the best way to see the island. We found that not only are the people nice and friendly, but when eating out it is value for money and not the usual increased prices for tourists.
The area we stayed was remote, but we knew what it would be like and what we wanted but had good transport links. It was also close to the Gozo ferry terminal. We visited Gozo again using public transport; it is a really nice island.
Would we recommend Malta and Gozo, definatly, a great holiday with much to do and not enough time to do it. The weather was good until the last day when terrential thunderstorms hit the island causing flooding and landslides, the worst the locals had experinced for many years. The pickup driver arrived early to ensure our safe transfer due to road conditions, which were not good, he was polite, informative and most importantly a great driver.
The Riveria Resort and Spa is shortly to be taken over by another company. The staff are excited and I have no doubt with their experience, professionalism and friendly service they will ensure the resort continues to deliver high standards.
Thank you all for the lovely holiday, well done, not only to the resort and staff, but to Voyage Prive and their staff.
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- Also Known As:
- The Riviera Resort And Spa
- The Riviera Hotel Mellieha
- Riviera Hotel Mellieha
- The Riviera Resort & Spa Malta/Mellieha