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“A cold experience”

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LABRANDA Riviera Premium Resort & Spa
Ranked #10 of 12 Hotels in Mellieha
Reviewed 17 February 2012

The rooms of this hotel are nice and the food was very good, However, our room was next to a lift and it was very noisy. My husband and i booked 2 nights for Valentine;s Day to make use of the Spa. However, the spa area and the pool were very cold and we complained with one of the staff who came to take the temperature of the pool. We also complained with the Spa staff and on the second day things slightly improved and the pool seemed a bit warmer. The sauna is very effective however the steam room does not work properly as there is only one small jet that allows the steam to come out. The Hotel is clean and the staff are friendly. The entertainment is totally lacking and there was no music on Valentine;s Day in the Bar. I will not visit the Hotel during winter for sure as they also have a policy that they turn off the central heating during some hours during the day..

Room Tip: Surely not next to a lift and sea view
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  • Stayed: February 2012, travelled as a couple
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Thank ruth s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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947 - 953 of 1,669 reviews

Reviewed 16 February 2012

This hotel is very nice rooms are clean and food was very good, most of the staff are cheerfull and helpfull, and the spa facilites are wonderfull had a lovley theraputic massage. The one down side was the entertainment in the bar in the evenings, this could have been so much better, singers differant every night but all sang old dated songs that would be ok for over 60's, seems to be very popular with older german couples at this time of year, very few british in hotel. Not in walking distance of any other resturants or bars, whitch was a bit of a problem for us as we were only b&b, had to eat in the hotel most nights, but the buses do run to all other parts of Malta form just outside the hotel and at 2.60 euros for a day pass was pretty good, as for the weather, not so good gales and heavy rain, hail and thunder storms for most of the week, but we were told this was the worst weather they had in years, just our luck.

  • Stayed: February 2012, travelled as a couple
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1  Thank ukkaren123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2012

On the 13.2.2012 my mother and I spent the day at the Elysium Spa at Hotel Riviera on Malta. The day's package cost 18 euros for the two of us, and included usage of the pool, hdyrotherapy pool, jacuzzi, steam room and sauna. We also booked an Indian head massage at an extra cost of 35 euros each for 25 minutes. I will now rate our visit:

Receptionist: unfriendly and very unhelpful. Gave us, and at least one of the other guests we spoke to, the impression that she couldn't care less!

Pool: looks lovely from the outside, but is actually freezing cold. We, and others complained about the temperature, and a member of staff came to take a reading. She told us the pool was 28 degrees, which no one believed and prompted one of the guests to take a look at the thermometer, which actually said 22 degrees. Although this reading was obviously the true temperature (none of the guests were actually using the pool by this time), she denied it and insisted on the pool being 28 degrees and the air temperature making the water feel colder! Later in the day we did see a little girl swimming, however, she had blue lips and was shivering after 5 minutes.

Jacuzzi: tiny and very cramped, only room for 4 people and everyone wanted to use it as the pool was so cold!

Hydrotherapy pool: a great dissapointment- cold and dark due to lights not being switched on even though we asked for the pool to be turned on. Again, all guests complained.

Sauna: very cramped, only room for a maximum of five people. Again everyone tried to warm up in there, so it was permanentely full.

Changing room: very unpractical. Only 3 female showers for the whole of the pool, and only one bench to put bags/towles etc. on when changing. Also, hand dryer was broken, and no soap. Only one hair dryer available, which blew out cold air and was about 30+ years old, thus creating a queue as it took for ever to 'half' dry your hair!

Massage: slight disappointment, not what we expected- the treatment felt very rushed and we didn't feel at all pampered!

Overall, very highly priced. Would definitely not recommend this to anyone, especially if it is cold outside. We were both really looking forward to this, especially as on the photos everything looked so good! Obviously, we cannot comment on the hotel, but beware of the spa!

  • Stayed: February 2012, travelled with family
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7  Thank tanyaunigraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

We had booked a week here 'all inclusive' to have a period of respite and to be quiet if we needed it. It is very quiet here, just right for the time of year. Very easy to travel to Gozo on the ferry...well worth the trip. Buses are easy to catch (right next to the hotel) and will take you to most places on the island. A lot of road works going on so be prepared for a bouncy ride.
The accomodation in the hotel is OK. The room cleaning was a little haphazard though and the tiled floors are cold in winter. The beds were also ok but twin beds are not our idea of holiday comfort!
Mealtimes could also be chaos. Sometimes easy to find a seat, sometimes not. At one breakfast we had to go away for 20 mins and return later for a table! The food at breakfast could have been a lot better, more imaginative and food etc more quickly replenished. Again on one occasion I had to wait 5 mins for cups.
Dinners were fine, the fish especially was good.
In the evenings in both bars we constantly found there were not enough chairs although there was plenty of space to add more.
If you're out and about try the pastizzi (flaky pastry pies with ricotta or peas) a hot and very cheap lunch.
Favourite places: Gozo, Mdina, Valletta.

Room Tip: rooms at ground level overlooking the neighbouring hotel catch morning sun, but you also see the car...
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  • Stayed: January 2012, travelled as a couple
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4  Thank rufus57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2012

I have just returned from a week at the Riviera - having previously visited and had a wonderful stay. Since November the hotel has been under new ownership who seem keen to encourage 'all inclusive' visitors. However, these guests seem to think that 'all inclusive' means to the exclusion of all other guests - hogging the dining room at meal times, the bar from opening to closing, the seating area and the computer facility.

The staff are doing a remarkable job keeping up with the constant demands of these guests and remaining in good humour.

The saving grace is the Spa - Crystal and her team provide a professional, caring service and if I could pick them up and move them to another hotel I would - the treatments were among the best I have had anywhere in the world.

I hope the new owners start to listen to repeat visitors and their loyal staff and get this hotel back on track. I have never stayed in a four star hotel that does not provide shampoo, etc in the room.

The road works are all over Malta so not much can be done to avoid them.

Room Tip: Avoid corner suites on the road side - you know when the Gozo ferry arrives every 45 minutes when a...
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  • Stayed: January 2012, travelled solo
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8  Thank whitewitch-47
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Reviewed 25 January 2012

Just back from 2 weeks at The Riviera. I do not understand the negative comments at all. After booking a last minute deal we were delighted with the hotel,room and area. It is a little remote..
perfect for walking and a quiet break. For 12 euros you can buy a weeks bus ticket and travel all over the island. The bus stop is next to hotel...no problem! Staff were fantastic, friendly and helpful. Special thanks to Mary on reception and Karen in the lobby bar.
If you want a wild night life, go to Buggiba or Sleima. If you are looking to get away from it all, The Riviera is perfect. The ferry to Gozo is 15mins walk from the hotel, buses are frequent and the coastal walks stunning. I would definitely go back for a winters break.

  • Stayed: January 2012, travelled as a couple
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9  Thank bubbles156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

The hotel upon booking looks amazing, the ewbsite portrays a fantastic environment. In reality it is dirty, unkept and there are construction sites 360 degrees around the hotel. The staff however, personality wise, were fantastic. I would especially like to thank the General Manager, duty managers and receptionists for their outstanding work. First of all as an all inclusive customer you know the food isn't going to be the best but you at least expect clean dishes and glasses to eat and drink from. At the bar on more than one occasion I was given dirty glasses. Glasses that looked like they hadn't even been rinsed. On the second to last night we did have an unwelcome guest in our room in the shape of a rat. However I am fully aware that it would have come from the surrounding building sites rather than the hotel itself. The staff dealt with this issue superbly and compensated us for our issue. The indoor swimming pool, in use during the winter was filthy. The hotel supplies over shoes to enter the area but this isn't enforced thus resulting in everyman and his dog wandering in with filthy shoes thus the floor looks and is filthy. Plus the English staff at the Elysium Spa were extremely unhelpful, ignored us and most of the time weren't even there. Unfortunately this resulted in one of the worst holidays I have ever been on. You do get a lot for your money if you discount all the issues I have brought up.

Room Tip: Views of Gozo and Comino are fantastic.
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  • Stayed: January 2012, travelled as a couple
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7  Thank Gregory B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about LABRANDA Riviera Premium Resort & Spa

Address: Marfa Bay, Mellieha, Island of Malta MLH02, Malta
Region: Malta > Island of Malta > Mellieha
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Mellieha
#6 Family Hotel in Mellieha
#7 On the Beach Hotel in Mellieha
#7 Luxury Hotel in Mellieha
#8 Spa Hotel in Mellieha
Price Range: £19 - £415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — LABRANDA Riviera Premium Resort & Spa 4*
Number of rooms: 353
Reservation Options:
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Also Known As:
The Riviera Hotel Mellieha
The Riviera Resort And Spa
Riviera Hotel Mellieha
LABRANDA Riviera Premium Resort & Spa Malta/Mellieha

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