We've just returned from a 2 week stay in Melleiha at the Solana Hotel. Things didn't start too well as we'd booked a balcony room but were given a very small room with no balcony. When I informed reception that we'd booked a Balcony room they explained that there was a maintenance issue with the room we had booked ad would have to wait 4 days for it to be sorted. My only gripe was that we weren't told that when we checked in. However the manager Sacha was extremely appologetic and gave us a complimentary back massage each from the spa as compensation, which was amazing, Irena, who gave the massage, even stayed late on our last day to ensure I had my massage so a big thank you to her!
In general the staff couldn't do enough to ensure our stay was a pleasurable experience. Everyone was very friendly and helpful, in particular Mathew and Emma at the Pucini Cafe were very friendly and nice people to talk to, they both deserve a special mention for their professionalism in particular when the cafe was busy.
The hotel rooms do need tidying up a bit in places, some of the furniture is showing signs of wear and tear but overall i'd agree that this is a 4* hotel and would highly recommend it!
One other special mention is to Amanda who was another manager who did everything she could to help us and answer any questions.
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- Also Known As:
- Solana Hotel Mellieha
- Solana Hotel Malta/Mellieha