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“Great Hotel”
Review of Solana Hotel

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Solana Hotel
Ranked #3 of 12 Hotels in Mellieha
Certificate of Excellence
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel”
Reviewed 29 October 2013

Great hotel.
Stayed here for a week in October. The staff were very friendly and helpful.. We had an internal room which was cleaned every day and the hotel itself was spotless. Would recommend this hotel to anyone looking for a quiet and restful holiday

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Alison L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 31 October 2013
Dear Guest,

It gives us great pleasure in having you refer to our hotel as a ‘Great’ one!

We truly appreciate your taking the time in sharing your favourable experience on TripAdvisor and recommending the hotel to our esteemed prospective guests.

We hope we get to see you again at the Solana Hotel & Spa in the near future.

Grazzi hafna!

Warm regards,

Anne Grima
Solana Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,153 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (595)
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Letchworth
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 October 2013

Hotel nice and clean staff friendly but that's where it ends
Pool on roof ok but small during our stay the poolside cafe was closed so trek from top floor to reception ,gym equipment poor ,indoor pool small but ok
We went bed and breakfast and this was ok as evening meals at hotel cost 18euros each there are better choices outside hotel
Now to the rooms ,the rooms at the front of the hotel face the road no views at all plus you get the traffic noise and with the bus stop right outside the hotel
We had an internal room the only view was 3 concrete walls when asked to change rooms was told have to wait plus there would be a charge
Would not and will not ever recommend this hotel

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank K W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 31 October 2013
Dear Guest,

We are pleased to note that you consider the Solana Hotel & Spa to be a nice and clean hotel with friendly staff and that you enjoyed our breakfast offering.

We are however equally saddened to note that our swimming facilities have not exactly met your expectations. Your comment on the indoor pool does in fact leave us perplexed particularly since the actual pool is on the large side, especially when one considers the maximum number of guests the hotel can host, when fully occupied. Where dinner is concerned, the buffet theme nights are indeed priced at €18.00 per person, yet at Front Desk we have a number of offers that our esteemed in-house guests can benefit from, making the price further more advantageous. In alternative to the buffet offering, both the Tosca Pasta, Pizza, Grill and Cafe Puccini serve a well varied menu aimed at not only meeting all taste buds but even one's budget.

While we are aware that momentarily you are of the opinion that you cannot ever recommend our hotel, we still very much hope that in future you may be of a different opinion. Should you ever consider returning to Malta and allowing the Solana Hotel & Spa, a second opportunity, please do not hesitate to contact us directly where we will guide you on the various room types available, that may better suit your expectations.

Yours sincerely,

Anne Grima
Solana Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 October 2013

We spent 5 nights in a Deluxe Suite with Valley Views 2 adults and 2 kids, half-board. Generally the hotel is very clean. The staff are very helpful and friendly. The food is excellent with plenty of choices. Our chef, Carmel Debono, always came over to check if everything was ok. He offered to cook special meals for our kids. A particular mention to our regular waitress Dorothy, she was very kind and friendly.
Overall, we've been happy with the deal and wouldn't mind to go back.

Room Tip: Rooms with Valley Views (not overlooking the street) are quieter.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 31 October 2013
Dear Guest,

It is very encouraging for our Team to read that you had such a wonderful family break at the Solana Hotel & Spa!

We are truly overwhelmed at receiving your feedback and thank you so much for sharing your holiday experience on TripAdvisor.

Together with Carmel & Dorothy, we are looking forward to your next visit to Malta and the Solana Hotel & Spa.

Until then, we remain,


Yours truly

Anne Grima
Solana Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
blairgowrie
Level Contributor
98 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 October 2013

Overall a great place to stay in a superb location, staff are very friendly and helpful which is important. the general feel of the place is good and the rooms comfortable and air conditioned. the only two downsides were that the pool and spa are far too cold and they charge a fortune for wifi in your room which in most parts of the world is now standard. The wifi issues will over the next couple of years cause them to lose customers as people don't like to be ripped off.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ADR147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 31 October 2013
Dear Guest,

Thank you so much for your most valuable feedback on your recent stay with us at the Solana Hotel & Spa.

It’s a pleasure to read that you had an overall pleasant stay and enjoyed the renowned hospitality of the Solana Team! We also appreciate your bringing to our attention certain aspects which may not have met your expectations; we strongly believe that it is such feedback what helps us in always bettering the service offered to our customers.

While thanking you for staying with us in the first place, we hope that your future holiday plans will bring you back to Malta and we will have the pleasure of welcoming you once again to the Solana Hotel & Spa.

Warm regards,

Anne Grima
Solana Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 October 2013 via mobile

We stayed over night in mellehia and this was a very pleasant hotel indeed.

great value for money. Very friendly staff.

recommended to anyone wanting a central location in the area.

good restaurants nearby.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank siothchain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 31 October 2013
Dear Guest,

We very much appreciate your review on TripAdvisor following your over night stay at the Solana Hotel & Spa.

Thank you for having chosen us in the first place and we hope to welcome you back for a longer stay in the near future!

Warm regards,

Anne Grima
Solana Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 October 2013

We have chosen Solana Hotel and Spa because of its high rate on different resources in Internet. But the reality wasn’t so amazing. We spent there 12 days – from 6th to 18th October 2013. The first disappointing moment was the check-in. It is on 3 p.m. We came at about 1 p.m. And had to wait for about two hours. Our first room (№1411) was rather big, with a nice balcony, the windows facing the street. Everything looked nice except the air conditioner – it started working with a strange roar, but we didn’t mind it. Well, in two days it got out of order, after long debates with the reception two or three repairmen came, tried to fix it, AC worked for 10 minutes and then died again. We had to sleep for two nights without any AC with our balcony door opened (the temperature was about 28-29 degrees above zero). It was really terrible! The worst thing was the noise from buses, cars and others from the street. I could hardly sleep! Our baby didn’t sleep well also. After 4 days we asked the manager to change our room. Thanks God it was done. Our second room was a bit smaller, but the window faced the yard and it was great! The AC worked and it was really wonderful. Though it was too strong… As for the room cleaning it puzzled us in our first room. The towels were changed only if you throw them on the floor. The floor was washed only sometimes. When they changed a sheet in our baby’s bed, they put the toys from it on the dirty floor. They also threw out a magazine that was slightly crushed by the baby and the packing of the toy pyramid. In the second room it was a bit better, but floors were also washed only sometimes. As for the personnel, they managed to bring a baby bed to our second room only after a third reminder. The breakfast was the same all the days and we can’t say it was very tasty. Nevertheless I should mention some positive moments. The swimming pool on the roof is rather nice. The location of the hotel is also not bad. It stays on the main street of Mellieha, so all restaurants and shops are very close. The bus stop is directly in front of the hotel. In our opinion the hotel is no more than 3 stars.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dancing_Mariah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, General Manager at Solana Hotel, responded to this review, 26 October 2013
Dear Guest,

Thank you for opting for the Solana Hotel & Spa for your recent holiday in Malta and thank you also for taking the time in sharing your experience on TripAdvisor.

We strive very hard at offering our esteemed guests a positive overall 4-star holiday experience and are very disappointed in learning that in your opinion the hotel would be no more than a 3-star, especially considering the high level of furnishings and amenities located throughout the property.

Please do accept our sincerest apologies for removing the empty packaging and slightly crushed magazine; rest assured that this was done with the best possible intentions. We also very much regret the cooling system malfunction, prior to your room change. Our Team constantly strives hard at minimizing as much as possible any maintenance related occurrences but regretfully, albeit all efforts, unfortunate situations still arise from time to time.

While understanding that you may be hesitant in opting for our hotel during future holidays in Malta, we do sincerely hope you will allow us a second opportunity where we can re-win your trust. Should you indeed consider this, please do not hesitate to contact myself personnally, where I will not only extend to you our most advantageous accommodation package, but will also guide you on the best suited room type for a family, with an infant.

Yours sincerely,

Anne Grima
Solana Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 October 2013

The room was very good , bathroom size is fine, clean, bed sheets can be better but still decent . Hotel staff are very friendly and it was busy all the time . Excellent location with a lot of restaurants around it

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shaza80s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 25 October 2013
Dear Guest,

Thank you for your overwhelming feedback!

We are very happy that you’ve enjoyed your stay with us and hope to have you back on board in the near future.

Warm regards,

Anne Grima
Solana Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Solana Hotel

Property: Solana Hotel
Address: Gorg Borg Olivier St, Mellieha, Island of Malta MLH06, Malta
Region: Malta > Island of Malta > Mellieha
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Mellieha
#3 Romantic Hotel in Mellieha
#3 Family Hotel in Mellieha
#3 Luxury Hotel in Mellieha
#3 Spa Hotel in Mellieha
Price Range (Based on Average Rates): £
Hotel Class:4 star — Solana Hotel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Solana Hotel Mellieha
Solana Hotel Malta/Mellieha

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