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“Be warned!”
Review of Solana Hotel

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Solana Hotel
Ranked #3 of 12 Hotels in Mellieha
Certificate of Excellence
Tyreso, Sweden
Level 4 Contributor
26 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Be warned!”
Reviewed 19 July 2014

The transport sevice is not worth the name. Doorlocks doesn't work, rooms smell pee and the sink leeks week after week. Nobody cares! Every day you get a new lie!

Not a chance Solana won any award!

We stayed seven people in three different rooms for three weeks. We have had to complain now for two and a half week for the same poor service. The personel doesn't care. They just give you a new lie instead of listening to what you say ant actually try to solve the problem.

First of all we fell for it when Solana offered us transport from the airport. I have it in written that they confirmed my booking of a child seat "that need to be mounted backwards and reply to EU standards and regulations". We got an angry taxi driver saying "I'm just a driver. I dont know anything about a child seat" The Solana booking peolpe did nothing to help. We had to wait at the airport and finally had to travel with something the driver claimed to be a child seat. I had to call the hotel four times on the way to the hotel as they never called back as they promised every time!

The door locks (in two out of three rooms) doesn't work with the old plastic magnetic card keys. We have had to ask for new keys 12 times!!!

The sink in one of the rooms have been leaking for two weeks now and the only thin they do is put the trash bin under it, making the trash smell!

The AC makes the room smell pee. We have been asking for another room for almost a week, but they only tell me they will investigate where the smell comes from. When I keep asking what they have done about it, they tell me again that they will investigate. In other words, they don't do anything about it, hoping we will stop complaining. In my oppinion, they could never be a four star hotel when the only service they offer is to put their heads in the sand.

They claim to have free wifi in the lobby. It works poorly and only one out of ten times. Their router was down for some days and when we asked about it they "offered" us to pay €4 for one hour! As we have already paid for it we claimed to have it for free, but they insisted that we should pay.

I say they should be ashamed of their selves!

If they don't start listening to their guests they should not run a hotel!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
9 Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, General Manager at Solana Hotel, responded to this review, 30 July 2014
Dear Guest,

Further to various conversations with various members of our Team and a meeting scheduled with our Rooms Division Manager and myself personally during the duration of your stay, where we went through each and every aspect you considered as a concern to you, we do not deem it necessary to once again, publicly go through the issues raised.

The Solana Hotel & Spa has now long established itself for overall quality holiday experiences and while we recognise the fact that different guests, have different expectations, we would like to assure our esteemed TripAdvisor Followers that we strive very hard to not only meet but exceed guest expectations. Our Team excels at offering personalised service and hence, should any of our prospective guests have any queries, they are more than welcome to contact us directly.

Yours sincerely,

Elaine Cutajar Debono
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (612)
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English first
Surrey, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2014

The hotel is really great value for money! We had breakfast included and it was delicious with a lot of choice. The room had everything we needed and it was cleaned well. The only criticism was that my partner and I had to share two twin beds pushed together (unattached) but we survived!
I would definitely recommend for excellent value for money.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Claire H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 18 August 2014
Dear Guest,

Thank you for sparing your valuable time to review the Solana Hotel & Spa on TripAdvisor

At our Hotel, any requests for a double bed, as is customary in many hotels internationally, are catered for through the joining of two single beds together. Nonetheless, we are pleased that your overall experience with us, was a positive one and that you consider the Hotel to be great value for money.

While thanking you for choosing Malta as your holiday destination, we hope that your future holiday plans will bring you back to our Islands and to the Solana Hotel & Spa.

Warm regards,

Anne Grima
Solana Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 July 2014 via mobile

We had a bad run at this hotel. The hotel is situated in the heart of mellieha so that's a plus. When we arrived our room wasn't available until 4.30 pm. An hour and a half past check in. We got a room which was on the 1st level facing the street. If your a light sleep I suggest not to take this room. The road noise is bad. We could not sleep. We kindly asked for a new room the next day at the rear of the hotel and they obliged which was great. The only thing was the air con in the new room was broken. They tried to fix it and it worked for a day and the is broke again. So out of 8 nights in Malta we had 3 with air con. And you need air con. No offer of a room change was put forward. They did try and soften the blow by giving us a spa treatment. But for a hotel which is only around 15 years old it's looks like it hasn't been upkept. Our room had cracks all over it. And doors would shut properly. And the beds need a serious upgrade. Breakfast is not to crash hot but the staff are very friendly and helpful.

Stayed July 2014
Helpful?
1 Thank Mattgin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 18 August 2014
Dear Guest,

Thank you for taking the time and sharing with us your feedback following your vacation at the Solana Hotel & Spa.

At our hotel, we strive very hard at ensuring that our esteemed guests have a quality stay and hence, please rest assured that we have profoundly discussed the maintenance issues with our Maintenance personnel.

While we are happy that you found our Team to be friendly and helpful, we apologize for falling short of your expectations. Should you be returning to our Islands in the future and wish to consider allowing us a second opportunity where to re-win your trust, please do not hesitate to contact us directly, and we will not only ensure we extend to you our most favorable accommodation offer, but will also ensure your overall experience is within the standards expected.

Best regards,

Anne Grima
Solana Hotel & Spa
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Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 July 2014

Stayed at the end of June for 4 nights booked as a BA deal. On arrival we were greeted with a nice cold glass of Kinnie. Our room was a studio on the 3rd floor overlooking the road with a lovely large balcony. We had no issues with noise from the road as once the door was closed you could not hear it. Everywhere was clean and all the staff were very friendly and helpful.
The hotel is in a lovely position close to restaurants and bars. A special mention to Charlotte in the bar who is a real credit to the hotel. We will definitely stay here again and would request the same room.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank springersx3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 18 August 2014
Dear Guest,

We are ever so pleased to hear that you have thoroughly enjoyed your recent stay with us at the Solana Hotel & Spa; we truly appreciate your recommendation and favorable feedback on TripAdvisor.

While thanking you for having chosen our Hotel in the first place, our Team very much hopes that we do indeed get the pleasure of hosting you again, during a future visit to our Maltese islands!

Warm regards,

Anne Grima
Solana Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2014

Thanks once again to all the staff at the Solana for another wonderful holiday, this hotel is in a great location in the village of mellieha,it is situated on a steep hill however the bus stops are metres away either to visit the beach or to visit bugibba sliema or valetta and a bus ticket is only 6.50 euros for the week, so you can hop on and off the buses whenever you wish. The village has supermarkets, souvenir shops, banks and lots of restaurants and cafes and has come a long way since our first visit in 2005. The Solana is a lovely Hotel with a rooftop pool and an extensive sun terrace with sunbeds and umbrellas and a rooftop bar serving drinks and food in summer. The staff are wonderful and very friendly we have got to know them quite well over the years and nothing is too much trouble. The rooms at the Solana are all a little different but are all kept to the same standard and are very well equipped. The studio rooms are larger with a kitchenette and everything you need for self catering is available, microwave toaster 2 cooking rings, and all the relevant equipment you would need to make lunch or a light meal. The Solana also has cafe puccini in the lobby serving food cakes and ice creams, an indoor pool spa,and the Tosca restaurant seving wonderful meals .The Bellini restaurant caters for people on B & B and half board and serve a variety of buffet food . This is a real holiday abroad you are living with the Maltese people and sharing their life in their village we cant wait to return.

Room Tip: Our favourite rooms are on the third floor at the front of the hotel
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  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank SheilaandTony2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 18 August 2014
Dear Guest,

We are very glad to hear that your fourteenth vacation at our hotel was once again a wonderful one and that you will definitely return for yet another stay, in the near future.

Our entire Solana Team is extremely appreciative of your loyalty and moreover we thank you for taking the time in sharing your experience on TripAdvisor.

Grazzi hafna and see you soon!

Anne Grima
Solana Hotel & Spa
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Manchester, United Kingdom
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 July 2014

Stayed here in May for one week. Hotel situated on main road and we were dropped off by taxi on opposite side of the road, however the taxi driver did warn us that the road was very busy!! That said, the entrance to the hotel is very nice with a bar which also serves bar meals. Reception was very efficient but no offer to help us with our bags. Our bedroom was nice enough but the window in the corner of the room overlooked a small quadrangle (for want of a better description) in which all we could see were balconies. We did not have a balcony. To be fair, I think we were in a basic room. The dining room was very nice but soups tasteless and apart from salad bar, there was only one hot vegetable choice available.

Room Tip: Do not choose basic room.
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  • Stayed May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank SusanandDaveG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 18 August 2014
Dear Guest,

Thank you for sharing your feedback on TripAdvisor, following your May holiday at the Solana Hotel & Spa.

We are happy to read that your overall experience was a pleasant one, yet, your comments on our food offering have not gone unnoticed and relevant action was taken accordingly.

While thanking you for choosing Malta as your holiday destination, we hope that your future holiday plans will bring you back to our Islands and to the Solana Hotel & Spa.

Warm regards,

Anne Grima
Solana Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
worcester
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2014

pleasant stay at the solano ,food was good,staff were very polite and freindly, The only drawback was the room we were allocated on the second floor ,it was connected to another room via a locked door .probly for the use of families,this lack of soundproof meant you could hear everthing going on next door .but hey ho you cant have all ways ,we still had a window ? well we did till halfway thru the holiday.we returned to a very dark room to discover the hotel had installed a ventalation shaft in front of the window blocking almost all the natural light ,at times you didnt know if it was nite or day !! .on enqiring to the reception wot was going on they just shrugged there shoulders saying they didnt know ,they would find out ,they never did ,lucky we didnt have to spend to much time in room 1415.

Room Tip: avoid room 1415
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank keithWorcester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolanaHotel, Manager at Solana Hotel, responded to this review, 18 August 2014
Dear Guest,

Thank you for taking the time and sharing your recent experience at the Solana Hotel & Spa.

While we highly regret that the unit’s location was a drawback, we are equally pleased to learn that this was the only negative aspect and that your experience of our Team and food offering was second to none.

Meanwhile, while trusting that you had a safe return back home, we very much hope you will not hesitate in allowing the Solana Hotel & Spa another opportunity where to re-win your trust in the future. If you indeed consider this opportunity, please do not hesitate to contact us directly where we shall ensure that our most advantageous package and best of quality service are extended to you.

Yours truly,

Anne Grima
Solana Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Solana Hotel

Property: Solana Hotel
Address: Gorg Borg Olivier St, Mellieha, Island of Malta MLH06, Malta
Region: Malta > Island of Malta > Mellieha
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Mellieha
#3 Luxury Hotel in Mellieha
#3 Spa Hotel in Mellieha
#3 Romantic Hotel in Mellieha
#3 Family Hotel in Mellieha
Price Range (Based on Average Rates): £
Hotel Class:4 star — Solana Hotel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Solana Hotel Mellieha
Solana Hotel Malta/Mellieha

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