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“Very happy with the stay”
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Review of Villa Gardenia

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Very good
8 reviews
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Overview
Villa -
5 Bedrooms, 4 Bathrooms, Sleeps 10
Mellieha, Island of Malta

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
wenniewoo
Southampton, United Kingdom
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“dreary, dull and grubby”
Reviewed 29 July 2015 for a stay in June 2015

Arrived at this villa and first impression was not at all good. The front door was badly scratched, and tatty. Once in the villa the whole impression was dull and dreary. Brown leather suite, brown wooden furniture and dark curtain. Nothing at all cheerful. The fridge part of the fridge freezer had no handle and the internal fittings to the door were missing.
The bedrooms downstairs ( 20 steps in all) were basic and again dull. The double bed was comfortable but the pillows were well worn as was the bedding. Ensuite bathroom was ok.
When we arrived the door to the pool area could not be locked, this was the only access to outside area from the villa, so felt a bit vunerable. There was another flight of 10 steps to the pool area, and the pool was the best part of the villa. Fortunately the weather was fabulous so spent a lot of time around the pool. The tv did not work as it was still linked to a games console. This was reset to the tv the next day. It seemed as though whoever was responsible for the changeover at the end of each let did not give much attention to detail. The vila was not cleaned to a good standard;. There were hairgrips in the shower, and some pills left in the bedside cabinet. I can only say the villa was just adequate and thank goodness was booked only for a week. The company we booked through 'upgraded' us to this property! I can only imagine what the booked property must have been like. Only consolation was it was a 'special offer' deal as I would not have been at all happy had I had to pay the full weekly rent.

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Pool area
Liked least: the lack of care and maintenance of villa
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Aug 2015
Dear Reviewer,

Thank you for your valuable comments. Your feedback regarding the decor, look and feel of the villa has been shared with the management and while it is a matter of taste, all comments, positive or negative, help us to improve our property. For clarity, it is to be noted that the photography used in the promotion of the villa have been recently shoot and gives a clear depiction of the villa furnishings.

I am pleased to read that you found the double bed comfortable. I am disappointed that it seemed we failed to meet your expectations with regards to the pillows and the general cleanliness of the villa. We follow a strict 24hr rectification policy for any comments received during guests' stay. This helps us address the issue straight away. It is a pity that you missed to mention these issues to us when you informed us about the TV channels as well as the pool door lock fault. As you know, maintenance addressed the later issues promptly and to your satisfaction.

It is always a pleasure to note that our guests enjoy the pool area of the villa to the maximum.

Faithfully,


Dorothy Baldacchino
Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Reviewed 14 April 2015 for a stay in April 2015

Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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