Ive been to Gozo a few times as i have family there and happily stayed at the Grand each time and had no problems but my god did they make up for it this time. So I'll start with the breakfast, it was a buffet but the food was warm and the tea/coffee was also "just warm". Now the rooms, for the first two days i woke up with bites on my legs but to begin with i thought they were nat bites, however after a trip to the pharmacy i was told they were bed bugs. I told reception and after a while i was upgraded whilst they fumigated the room and our cases. also the mini bar was not stocked. So, i was looking forward to a nice room with no bed bugs, nevertheless they continued to disappoint as instead of everything being perfect (as it should after an incident like that) the Air con didn't work and the tap was dripping non stop. when i complained about this, it wasn't fixed. I was then told that they didn't find bed bugs even though i knew there was. There was just a huge lack of communication between staff, it felt like i was doing there job for them. Had a meeting with the manager as my sister had to change rooms aswell as she had no hot water, so he was very apologetic and said he will speak to the owner and see what compensation they could give us for this dreadful service. so the last day came and went to speak to the manager and he looked at me as if he has never seen me before and didn't remember our conversation. He said our only compensation was that we were upgraded to a better room whilst they got rid of the bed bugs. I will never go back there ever again and would advise everyone to do the same
- Official Description (provided by the hotel):
- The Grand Hotel is ideally situated overlooking the fishing hamlet of Mgarr Harbour and the surrounding verdant valley. The hotel enjoys panoramic views of Comino and Malta across the Gozo channel. Viewed from above, the to and fro of the fishing boats and the incomparable vistas add a romantic touch to the excellent hospitality offered at the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Mgarr
- Grand Hotel Gozo Island Of Gozo, Malta - Mgarr