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“Very dissapointed!” 1 of 5 bubbles
Review of Grand Hotel Gozo

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Grand Hotel Gozo
Ranked #1 of 1 Hotels in Mgarr
Certificate of Excellence
Copenhagen, Copenhagen, Denmark
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very dissapointed!”
1 of 5 bubbles Reviewed 9 April 2014

First of all I had to choose between paying for a room with sea view and one with none. I chose the sea view - it turned out that all the rooms at the hotel has a sea view.

Second is, when you're rated as a 4 star hotel I think that information about the food in the restaurant should be required. There's absolutely no dishes for vegetarians and if you ask for a salad, they'll just turn a can of tuna up side down on the plate with 3 chunks of cucumber. Very disappointing. I didn't touch the food of all. I actually left in anger. The staff were standing around me in case the dish needed salt and pepper.

The bed was broken when we arrived. We had to sleep in it until next day. The caretaker came in the next day with a couple of "feet" to put under the bed.

And that sea view I paid for is totally blocked behind a wall of bricks.

If you're planning to stay at the grand hotel Gozo make sure you get what you pay for!

Try in general to find a place at the Island Malta. Gozo is a dead place with no possibilities for shopping, adventure or any fun. We took the ferry across to Malta several times and it has it's expenses.

A very disappointing experience for me.

  • Stayed April 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Gabriella A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Gozo, General Manager at Grand Hotel Gozo, responded to this review, 5 May 2014
Dear Guest

We would like to extend our sincere thanks to you for your review during your recent stay with us at the Grand Hotel

Whilst we are pleased to see that your impressions were satisfactory in the main, we have made a special note of the point mentioned which did not meet your approval and immediate action will be taken to rectify this.

One small correction we wish to do that we have internal rooms and country view room which definitely don't have a sea view at all.

According to our records you have stay in a standard sea view room which is what you have booked but none the less you should have asked our Front Office team for a room change and we would have done our best for your stay to be a memorable one. Please accept our apologies for any inconvenience caused.

May we thank you once again for taking the time to comment.

We shall look forward to welcome you back to our hotel in the near future.

Sincerely

Silvio Rapa
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,146 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (411)
Date | Rating
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Malta
Level Contributor
112 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

We thoroughly enjoyed our weekend break in this hotel and we will definitely be back in the near future.

We stayed in a superior room with terrace. Both the room and the terrace were very spacious. The view from the terrace was amazing - you can see as far as Comino and Malta with the ferries constantly crossing between Malta and Gozo.

The bed was enormous, very clean and comfortable. The bathroom was also very clean and had two sinks.

We loved the room so much that we spent a big part of our weekend break in it. With a terrace view like that why bother leaving the room!? We ordered room service a couple of times and it was always brought to us within less than half an hour.

The only minus about our room were the dead weeds at the bottom of all the terrace railings which were really unsightly (see photo attached). In fact we noticed that all the terraces had dead weeds at the bottom of their railings. This hotel needs to invest in a gardener to get rid of the dead weeds and to plant flowers instead! It would make a great difference as it would improve the actual façade of the hotel. The dead weeds give it a shabby look.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Afrodeeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Gozo, General Manager at Grand Hotel Gozo, responded to this review, 5 May 2014
Dear Guest

May we take this opportunity to thank you for your encouraging comments about our team and hotel.

With regards to your comments about the weeds the situation has now been rectified and we can only thank you for your pointing this to us. We apologies for any inconvenience.

We look forward to welcoming you again in the near future.

Kind regards

Silvio Rapa
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
119 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 5 April 2014 via mobile

We stayed one night. 1 single and 1 double sea view bed rooms. The size of the rooms were big. There were very clean as well. The buffet breakfast was varied and everything cooked to perfection(bacon, sausages and eggs). The staff was friendly and cooperative. The hotel is well located near the harbour and it has got an underground car park. If you go to Gozo, go for it.

Stayed April 2014, travelled with family
Helpful?
1 Thank DOLPHINAAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Gozo, General Manager at Grand Hotel Gozo, responded to this review, 5 May 2014
Dear Guest

May we take this opportunity to thank you for your encouraging comments about our team and hotel. We look forward to welcoming you again in the near future.

Kind regards

Silvio Rapa
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bugibba, Malta
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

We stayed one night at this hotel and enjoyed it very much! We booked a superior room with a sea view and got exactly what we wanted! The room was big without feeling cold and empty - it was actually very cosy with a queen size bed and a sofa area. I have never slept in a more comfortable bed! We had a lovely view of the crossing from Gozo to Malta.
The staff were very friendly and breakfast was nice. I don't have any complaints at all - I just wish we could have stayed longer! We stayed in November and unfortunately the weather was not very pleasant however I am sure, had the weather been nicer, we would have enjoyed the pool very much too.
All in all, a very enjoyable stay!

Room Tip: If you can, try to get a superior room, they make your stay feel so much nicer!
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Char2711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Gozo, General Manager at Grand Hotel Gozo, responded to this review, 5 May 2014
Dear Guest

Thank you very much for taking time to share your review regarding your pleasant experience during your stay at our Hotel. We are happy that you were impressed with our overall services and facilities.

We believe in providing our guests the highest care and nothing makes us happier than confirmation of our guests’ satisfaction and we will do more in the future - by opening an indoor pool and SPA especially during stormy winter days.

We are looking forward hosting you again in the near future.

Kind regards

Silvio Rapa
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, United Kingdom
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

We are staying at the grand hotel,it is lovely,I must say the staff,are the best you can get,so help full,so nice,now comes the food,table service at night is just brill,the food is fantastic,the chef and pastry chef,are brill,the way they present the food,now the only thing I have to say this is the BAR,this lets the hotel down badly,2 televisions in the bar and both showing football all night! Even if one t.v was off would help.cant understand people going on holiday to sit in the bar and watch a t.v. Not my idea of a holiday,,the bar lets the hotel down,other hotels we have stayed in the bar do nice cocktails,like the Maritim hotel,and have entertainment,the Grand does football,not good,but apart from the bar,this hotel is nice as long as you keep your toilet door closed,as you hear people very clearly in the next room,so keep your toilet door shut..
People

Room Tip: Choose a room with balcony/ terrace,just that bit more room for the sun beds ,lovely rooms.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alexander99959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Gozo, General Manager at Grand Hotel Gozo, responded to this review, 5 May 2014
Dear Guest

Thank you for taking the time to post these comments. These will certainly be shared with our team members. It is great to hear that you have enjoyed your stay and we look forward to welcoming you once again in the near future.

Kind regards

Silvio Rapa
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 28 March 2014 via mobile

We stayed a night on Gozo during our recent trip to Malta. The Grand Hotel is perfectly situated, had great views and facilities. It's just a shame that the beds weren't upgraded when the rooms were - it was awful, old and uncomfortable. for €60 a night, it was tolerable - but travellers should be warned.

Stayed March 2014, travelled as a couple
Helpful?
Thank renontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Gozo, General Manager at Grand Hotel Gozo, responded to this review, 5 May 2014
Dear Guest

We would like to extend our sincere thanks to you for your review during your recent stay with us at the Grand Hotel

Whilst we are pleased to see that your impressions were satisfactory in the main, we have made a special note of the point mentioned which did not meet your approval and immediate action will be taken to rectify this.

Such information is invaluable to the smooth running of our hotel, and our endeavor to provide the highest standards possible. Without the assistance of considerate guests such as yourself, our task would be much more challenging.

May we thank you once again for taking the time to comment.

We shall look forward to welcome you back to our hotel in the near future.

Sincerely

Silvio Rapa
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

Spent 3 nights at this hotel in March which was a delight. The staff are very attentive and the food in the restaurant was excellent. Would recommend having a sea view room as the view across the harbour is stunning. Even though the weather wasn't brilliant we still enjoyed our stay and would definitely come back.

Room Tip: Go for a seaview room as the views are stunning
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Gozo, General Manager at Grand Hotel Gozo, responded to this review, 5 May 2014
Dear Guest

May we take this opportunity to thank you for your encouraging comments about our team and hotel.

We look forward to welcoming you again in the near future and lets hope the weather will be more kind you on your next visit.


Kind regards

Silvio Rapa
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Gozo

Property: Grand Hotel Gozo
Address: St. Anthony Street, Mgarr, Island of Gozo GSM 9026, Malta
Phone Number:
Region: Malta > Island of Gozo > Mgarr
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Mgarr
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Hotel Gozo 4*
Number of rooms: 95
Official Description (provided by the hotel):
The Grand Hotel is ideally situated overlooking the fishing hamlet of Mgarr Harbour and the surrounding verdant valley. The hotel enjoys panoramic views of Comino and Malta across the Gozo channel. Viewed from above, the to and fro of the fishing boats and the incomparable vistas add a romantic touch to the excellent hospitality offered at the hotel. ... more   less 
Reservation Options:
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Also Known As:
Grand Hotel Mgarr
Grand Hotel Gozo Island Of Gozo, Malta - Mgarr

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