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“Highs and lows”

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Hotel Xlendi Resort & Spa
Ranked #3 of 5 Hotels in Xlendi
Mgarr, Malta
Level 4 Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Highs and lows”
Reviewed 7 June 2014 via mobile

We visited to hotel as there was an offer and overall we were satisfied for the price tag. I see this as a hotel of ups and downs... Ups like views, food and outdoor areas, links to beach... Downs like the room and common indoor areas, bathrooms. Location is great. If you get a good offer take it, otherwise for a high price consider either a good room or think twice! Cheers

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Neil1081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Rose V, Manager at Hotel Xlendi Resort & Spa, responded to this review, 15 June 2014
Hi Neil

Thanks for your review. Yes as every hotel in the world has its ups and downs, and it depends on the person's expectations. your up maybe down to others and your downs can be the ups to others, but was it is sure is that we do our best to imprive day after day, and reviews like your give us the strenght to continue improving and to elarn too.

Thanks
Albert
Email: marketing@hotelxlendi.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
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English first
Hong Kong, China
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 June 2014 via mobile

We didn't intend to stay in Xlendi area, thanks to some booking problem in another hotel in Gozo. When we arrived Xlendi area, it was already late evening, we walked along the street to find a room by last minute walk-in and thus couldn't enjoy any advanced booking discount. We found another hotel with a quite nice restaurant, but the sea view rooms were all full; while this hotel left with only the most expensive type deluxe sea view room. We decided to pay more to have a night with wave sound. Good for this hotel with its own parking area, while unluckily that the kitchen has closed early that we couldn't try dinner in the hotel. We admired the room with antique style interior decoration. When we settled, the sun has set and we didn't realize any merit from the dark sea view. After dinner, we wandered around the hotel for different facilities, gym, indoor swimming pool, pool side restaurant(but all has closed), it looked not bad, the receptionist told that even we have checked out in the next morning, we may still enjoy the facilities of the hotel, but we did't have time to do so.

It was so amazing when we saw the nice bay view from the balcony in the next morning. The scene worths all the money paid! The buffet breakfast was another bonus with many different choices, from cold cut, english style breakfast to the whole cupboard of Maltese cheese and food! We were crazy that it was cold but we went for swimming after crossing the direct tunnel from the hotel to the beautiful beach downstair. All the above made our stay in this hotel full of surprise!

If I have to be picky, the bathroom with few toiletries may count, but that's minor. What has left in our memory was still the beautiful scene from the room!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank WillmaHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Rose V, Manager at Hotel Xlendi Resort & Spa, responded to this review, 15 June 2014
hi

on behalf of the directors and staff, would like to thank you for your review and nice comments. I remember you when you came in as i was present in the reception at that time. Ye sthe view is fantastic and for a few euros more than normal one can enjoy the great panorama.

when ever you decide to visit us again, do let me know and i will be more than happy to quote you our best rates

Thanks
Albert
Sales & Marketing Manager
Tel: +35679478248
Email: marketing@hotelxlendi.com
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Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2014 via mobile

Me and my wife have just returned after a week on hotel Xlendi resort and spa. Excellent stay with very nice and comfortable room. That together with the very friendly staff made the week an unforgettable holiday.

Regards from Skallerup

Stayed June 2014, travelled with friends
Helpful?
Thank Claus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Rose V, Manager at Hotel Xlendi Resort & Spa, responded to this review, 5 June 2014
Hi Claus

Thanks a lot for your review and hope to see you again with us

Albert
Sales & Marketing Manager
Email: marketing@hotelxlendi.com
Tel: + 356 79478248
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Gwann
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 June 2014

If you are looking for a clean, nice view, big sized rooms and a good location but nothing fancy this is the place to be.

Hotel is descent, although in need of rennovation.

If your looking for something fancy, look elsewhere..

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JDmalta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Rose V, Manager at Hotel Xlendi Resort & Spa, responded to this review, 5 June 2014
Hi

Thanks for your review, just for you to know, the hotel started to make renovations in the common area and next winter we will continue with the rooms and apartments.

Thanks
Albert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valletta, Malta
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2014

We opted for this hotel again since last year we had a very nice weekend there and both my wife and my 7 year old son were looking forward for another weekend there.
The staff is great especially the manager on duty, who personally checked on us to see that our stay is up to what we were expecting

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AzzoC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Rose V, Manager at Hotel Xlendi Resort & Spa, responded to this review, 29 May 2014
On behalf on the Directors and the who staff, would like to thank you for your reviews and for your second visit, hope to see you again

Thanks
Albert
Sales & Marketing Manager
Tel: +356 79478248
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valletta, Malta
Level 6 Contributor
118 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 27 May 2014

Well we tried something new!A coupon was promoting a two day stay at this hotel with Half Board.Well first off we were told that the hotel is not accepting this promotion on the weekends.
Well after reading the fine print of the promotion from the promotional site,I called the company to get more clarification.I was told to call the sales manager,who will take care of the matter at hand.
Still with hesitation ,I insisted that it was still low season and would like a room with a sea view.
We had to pay a premium fee for this sea view room.The sales manager,Albert was very friendly and professional,I received a price and was guaranteed a booked room with a sea view.We knew the area and always wondered what it would be like staying at this hotel.The hotel was lovely,parking was available for free.The bed in the room was very comfortable!but furniture was dated. A small mini fridge with a key and Euro 10 deposit was available.I could fit in a few cans of beers and a bottle of water and a bottle of wine to enjoy relaxing on the balcony.The Hotel staff were very helpful.The disappointment was in the dinning room,the food was nothing special!! for an a la Carte menu for Euro 17.50 a person.The kind of food offered was a a bit of a disappointment,but for two days in a row we were challenged to make the right choice.The breakfast buffet fare was wonderful on the first day ,Saturday, but diminished in choices available on the second and more on the third day.On the third evening we were told only ten minutes before we were going down for our Sunday night dinner, that the kitchen was closed and we were to go down the road to have supper form an other restaurant belonging to an other hotel.This ended up being the best meal we had from the whole three day stay. I basically understood from my experience and talking to staff that this establishment was having difficulties with staff in the kitchen.Well If I was managing the place I would handle the food sector of this restaurant in a better way.We enjoyed the experienced and well mannered staff!Hopefully the Kitchen duties would be given to somebody who has a passion for food and not just a person whose main interest is savings and cost efficiency!
One gentleman from the serving staff was working hard to do a fine job!
So without taking away from the hospitality of this Hotel, I must share that,
when I visit Gozo ,I really enjoy hiring self catering apartments in front of the sea and having breakfast,lunch and dinner at different establishments at my own convenience,So I realized that this was an enjoyable challenge and experience.

Room Tip: It seems that they have self catered apartments ,but in the back of the hotel.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Rose V, Manager at Hotel Xlendi Resort & Spa, responded to this review, 5 June 2014
Hi Michael

first of all thanks for your review, and yes we had an issue in the kitchen and this happens when you have a family working together. The chefs wife who is a dishwasher with us felt sick and she fainted and hit her head. we couldnt leave the chef working and his sone the assisatnt after the acciendent. We prefered to close the restaurant and send the guset to other restaurantbecuase you mentioned the chef wasnt concentrating on the job.

hope we will see you again to give you another challenge.

Thanks
Albert
Marketing@hotelxlendi.com
79478248
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 May 2014

My partner and I stayed at Xlendi hotel for a few days on 6th may 2014. The hotel itself was immaculate. we stayed in a 1 bedroom apartment which had kitchenette and cooking facilities, hob and oven as well as a fridge. Yes the furnishings were a little dated but none the less they were top quality furnishings of solid wood including kitchen units and not the usual cheap mdf found in most hotels. Given the nature of malta and gozo being rustic I find the decor fitting with the culture. I cant stress enough how clean the apartments were. I have no complaints!! The staff at the hotel were extremely friedly and could not do enough to help. After bumping in to the manager in the lift he was extremely keen to find how our experience was and if he could improve anywhere...big thumbs up!! most managers i have came across try to brush stuff under the carpet! Breakfast was the best buffet platter I have ever seen and Ive stayed in a few hotels with freshly prepared food including fruit bread engish breakfast and an array of cakes and pastries as well as tea coffee and fruit juice, the cereals were branded and not cheapest on the market... ok so I think you can see the hotel is excellent value and very comfortable. So Xlendi bay itself was beautiful.. breath taking scene from the htel across the bay, the bay has an array of restaraunts all very fairly priced. there are a few dive centres and activities to do on the water, inc sailing kayaking power boats, banana boats, boat trips and pedal boats. the bay has various stone built diving platforms and some walks over the cliffs. there is a bus which is 1.50 euros for a day ticket and you can go all over Gozo. first take the bus to victoria bus station and then anywhere you want.. it takes about 15 min to get to victoria then another 15-30 mins to anywhere else. the last bus back to xlendi is roughly 1040pm and they run every 30min. Gozo is a quiet island full of culture and I highly reccomend staying at this hotel. I hope you find this review helpfull.. Thanks

Room Tip: Self catering apartment is exceptionally spacious!!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ALI L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Rose V, Manager at Hotel Xlendi Resort & Spa, responded to this review, 24 May 2014
Dear Ali

Thanks for your long constructive review, how much i wish everyone was like you. Yes we are improving day after day thanks to reviews like yours and others we get. Sometimes we fail to give the 100% but we are humans too.


Once again thanks on behlaf of the Directors and all the staff and hope to see you again

Albert
Sales & Marketing Manager
marketing@hotelxlendi.com
Mob: +356 79478248
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Xlendi Resort & Spa

Property: Hotel Xlendi Resort & Spa
Address: St. Simon Street, Xlendi, Island of Gozo XLN 1300, Malta
Region: Malta > Island of Gozo > Xlendi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 Hotels in Xlendi
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Xlendi Resort & Spa 2*
Number of rooms: 40
Official Description (provided by the hotel):
Perfectly situated to make the most of this natural beauty spot, the hotel provides a welcoming, comfortable and friendly environment to enjoy a stay with your partner, family or friends. Our team are focused on going the extra mile to ensure that you have beautiful memories of your stay with us. We value your feedback, if there is anything we can do to improve your visit please tell a member of our staff who will be delighted to help. Hotel Xlendi Resort & Spa also caters for your health and well-being. Relax with a spa treatment, pamper yourself at our hair & nail salon, unwind in one of our pools and energies your day in our gym. It’s the perfect choice if you want a holiday to relax and revitalize your body and mind. ... more   less 
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Also Known As:
Hotel Xlendi Resort And Spa
Hotel Xlendi Xlendi
Serena Beach Club
Hotel Xlendi Resort & Spa Island Of Gozo, Malta

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