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Kempinski Hotel San Lawrenz
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Reviews (1,336)
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Reviewed 16 February 2014 via mobile

A beautiful hotel let down by a number of things.

1. Room definitely not 5 star,
-very cold at night
-not enough bedding
- we had chocolate smeared on the walls above bed and they tried to tell us it was the wall however cleaned off.
-bed 2 singles joined
- kids bed is a sofa bed that was broken very unsafe kept collapsing

2. Facilities
- lifts not all lead to all floors, far and few in between so waited 20 min to get on with a buggy since lifts also too small

3. Breakfast
-not greeted when arrived and when we waited suddenly were told quite rudely that we cannot be accommodated.
- no high chairs available for an hour
- kept in asking for our tea and coffee to be served
- kept on being reminded that they were soon gonna close buffet but we were still there as some good ordered had not arrived

You get much better service in a premiere inn! Woman at desk did not even know how to take us to our room!

Very overrated and too expensive, very bad nights sleep!

Great kids club, great pools and spa! Lovely hairdresser too!

Stayed: February 2014
3  Thank MASAMMUT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014

this is my first experience of a Kempinski Hotel.It certainly will not be the last.
From the moment we arrived,to the time we left,everything and everybody was fantastic.On arrival the reception staff were so efficient and polite and everything explained.
The food in the buffet was to die for,and again the staff were excellent.I have visited hotels in Malta before but this one leaves others way behind.I would like to thank Mr Cebolla for training and employing such wonderfull staff,they are a credit to the hotel and the island of Gozo.

Room Tip: Choose a premium pool view,great view,lovely large terrace,fantastic bathroom.
  • Stayed: February 2014, travelled as a couple
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Thank michael1958186411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

We have now stayed at this hotel twice and would definately return again. If like us you want somewhere that is very quiet then this is the place for you. You cannot fault anything about the hotel or the staff nothing is to much trouble and they are so friendly and helpful. The food whether it be breakfast/evening meal or even a snack is excellent. The walks around this area are stunning, you must visit the azure window and also Rangers pub, this isn't what you would expect at all, its really friendly and food is good. The rooms are spacious and clean at all times. This hotel is perfect for a totally relaxing holiday. I accidentally left my earrings at the hotel, but nothing was to much trouble for them, they posted them to me in the UK registered post.

Stayed: February 2014, travelled as a couple
Thank 2jcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

Our stay at the Kempinski was truly pleasant and relaxing! The service was great and the Staff were courteous, helpful but unobtrusive! We loved the spa, the excellent food and the service all round! Our room was really spacious, clean and extremely comfortable! The garden is beautiful and the hotel afforded us the quiet break we were looking for!

  • Stayed: February 2014, travelled as a couple
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1  Thank marijaroza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014 via mobile

Our stay with the Kempinski was very pleasurable. The staff is extremely nice and helpful and would do anything to get you whatever you need.
The rooms are clean and spacious.
The best thing is the SPA area. The therapist - Christina is a gem person and very knowledgeable. Together with Hanna they let us experience the Hammam treatment. Let me tell you, the Hammam itself is beautiful and the treatment they offer is unforgettable.
The breakfast is also very good and of high Standard.
The only thing that was disappointing was the restaurant. They should improve it a little bit so that it matches standard provided by the rest of the departments of the hotel.
Overall, we spent there 2 great days and I highly recommend the Kempinski for your holiday on Gozo.

  • Stayed: February 2014
    • Value
    • Location
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Thank carolineeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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