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“Fabulous stay at Round Hill”

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Round Hill Hotel & Villas
Ranked #1 of 1 Hotels in Hopewell
Certificate of Excellence
Reviewed 11 February 2014

Stunning views, helpful staff and wonderful, organic veggies straight from their own garden! (Thank you Billy for the extensive tour and education!)

Round Hill is a lovely get away- don't miss a stay at the villas! The private pools are breath taking. Oh, and the breakfast is cooked to order poolside...simply can't be beat!

  • Stayed: February 2014
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1  Thank ErikavonIsenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 12 February 2014

Dear Valued Guest,

Thanks for the feedback on your recent stay. We are thrilled to know that you were able to tour our organic herb garden with our gardener Billy. Round Hill is committed to using locally produced foods that guarantee the freshest quality. We hope that you will return to experience more of our bounty from our organic garden and our recently planted orchard.

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712 - 718 of 1,381 reviews

Reviewed 10 February 2014

Round Hill Hotel was everything we expected from recommendations we have had through friends, our travel agent, and more. The staff were a delight and treated us exceptionally well. The food in the restaurant for dinner is excellent. The sevice everywhere was always with a smile and we wished we could have stayed longer. We'll be back...

Room Tip: Cottage 6 is a must. Angela & her team are wonderful in looking after us. They cooked a Deliciou...
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  • Stayed: February 2014, travelled with family
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Thank Hugo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 11 February 2014

Dear Valued Guest,

Thanks for your feedback on your stay in cottage 6. We are happy to hear that your enjoyed your first experience with us and we have lived up to your expectations. Thanks for the wonderful recommendations from your travel agent and friends. We all look forward to welcoming you back for more visits in the near future.

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Reviewed 10 February 2014

We had a fantastic stay recently at the Round Hill in Montego Bay Jamaica. I took my mother for a 4 night stay at the resort where we were greeted by friendly staff members and the best in service and hospitality. The resort is set out on plush hilltop grounds overlooking one of the bays in the area. The view from our 6 room villa could not have been more beautiful. As part of our stay we received complimentary breakfast each morning which was cooked for us at our villa each morning by two lovely Jamaican ladies. Sharon was particularly friendly and made us feel very welcome. We barely left the resort, partly because we had been looking forward to time away to relax, and partly because we felt so happy to be in such a relaxing atmosphere. We were invited to participate in the weekly Manager's cocktails which was a lovely experience and provided us with an opportunity to mix with other guests of the resort. Josef the General Manager was charming and inviting. We were happy to have had a chance to meet with him, making our experience all the more memorable. The service and treatments we received at the spa went above and beyond any other experience I've had at other spas. I had the best massage I've ever had, a mixture of Swedish and Thai massage techniques. Really incredible. I would recommend the Round Hill to anyone who is looking to spend a little family time, romantic time, or pure relaxation. The old world charm of the resort cannot be matched. A must do for those looking to explore Jamaica.

  • Stayed: January 2014, travelled with family
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1  Thank Courtney180385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 11 February 2014

Dear Valued Guest,

Thanks for your wonderful comments about your recent stay in our beautiful cottage 16. We are delighted to know that you and your mother enjoyed your stay with us. From the personalized service delivered by your housekeepers to the wonderful spa treatments by our spa therapists, all of us at Round Hill are committed to ensuring that you have the most memorable vacation. We hope that you will return to stay with us in the near future.

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Reviewed 10 February 2014

Round Hill Hotel & Villas is more than a vacation destination. It is an 'experience' that transcends a hotel. From the entrance to the property through the pineapple gates to the registration desk, one begins to feel: "this is special!" There is such an air of beauty and elegance that meets the eye from the location itself to the entire facility. Guests are greeted by Kingsley, the Concierge, who has been a staple for approximately 40 years. He sets the tone for your stay: friendly, welcoming, open to assist with any of your needs, and helps make suggestions for activities. The entire staff from the registration assistants to the Assistant Manager, Omar, and all porters, waiters, staff, lets you know that you are in good hands and will be taken care of!

Of course, none of this would the existent without the capable managerial skills and strategy of the Executive Manager, Josef Forstmayr. As someone who has travelled world wide, I have never seen such a caring manager at any other organization. He has improved the facilities (the spa is unprecedented) as well as the food and facility. I have been going there since 1989. Mr. Forstmayr makes subtle improvements on the outside but internally he has made major changes that impact the overall excellence of the organization.

I have sent many friends and families to this resort. Without reservation they have returned with the "Round Hill experience" imbedded in them and have continued to return.

I highly recommend this experience to anyone who wants to relax with family (it is child friendly and has many wonderful activities for them) and friends.

S. Zareff

Room Tip: All rooms are terrific. I prefer the downstairs with a balcony; however, I have stayed on both leve...
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  • Stayed: January 2014, travelled with friends
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1  Thank Stanley Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 11 February 2014

Dear Stanley,
As always, it was such a pleasure having you stay with us again. Thanks for your wonderful comments about your stay with us. We are truly grateful for your loyalty and support over the years and also for being a true Round Hill ambassador by recommending our resort to family and friends. All of us are looking forward to seeing you again in the near future.

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Reviewed 9 February 2014

Perfect place to be indulged, relax and have some peace and be totally spoilt! Lovely traditional, quality surroundings which are perfectly maintained and the attentiveness of the staff make you feel like a VIP. Food and drinks superb. Also seemed popular with families with young kids, but didn't dominate the beach or disturb the peace...luckily as we had gone to escape the kids! Recommend going all inclusive package as prices high as you would expect for such a quality resort.

Room Tip: Some villa rooms grouped together around a pool....so check if you will have neighbours or you may p...
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  • Stayed: February 2014, travelled as a couple
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Thank Charlotte C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 11 February 2014

Dear Valued Guest,

Thanks for the wonderful comments on your stay. We are happy to know that you enjoyed your stay and look forward to welcoming you back.

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Reviewed 9 February 2014

We went there for a long weekend. We booked most expensive room available. It was just a joke when we showed the room, which looks like no one touched since 1950s. After many emails and phone calls with managers, and carrying out infant child running around with staffs looking for room under the afternoon heat, we settle a relatively OK room, which not exactly what we booked. This experience ruins the whole thing.

The hotel added 25% tax and service on everything. The staff also expect additional tip since then may not get those added service charge. The food is so so. The beach is certainly not very good, small. and gray color.

We got so call the meal plan, which does not even include water, soda ( it of course does not include wine, etc. )

We also got baby sitter daily. The service is average at best. (there is no A/C in living room, so we were not sure where to put the crib. It gets hot in living room if we left crib in living room)

Not enough hot water: after 2 more family checked in our section of villa (6 rooms), There was no hot water in the afternoon.

We also tried spa, which is average.

I will not recommend this place to anyone. There are better places you can find in Jamaica.

  • Stayed: January 2014, travelled with family
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3  Thank ShanghaiKevin78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 25 March 2014

Dear Valued Guest,

I must apologize for not living up to your expectations. We are certainly committed to ensuring that our guests have a memorable and enjoyable stay. We hope that you will give us another opportunity and stay with us in the future.

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Reviewed 4 February 2014

This was our first time at Round Hill, and first vacation with our new baby. We reserved the best villa available- Grand Pineapple Suite. The website states these suites are renovated, have the best views, and are around 2,000 square feet.

The villa they took us to was clearly not a Grand Pineapple Suite. It was run-down, and appeared to have not been updated since the 1950's. Unacceptable to us, at any price. It also had no view.

We returned to the front desk. After much hassle, they agreed to show us another villa. This one was renovated, but my guess was no more than 500 square feet. It also had no dining area nor dining table. We returned to the front desk again. I asked Mancita where we were to eat our breakfast. She stated we could eat breakfast on the sofa. WHAT?!

AGAIN, we were taken to see a (third) villa. This one was clearly the Grand Pineapple Suite, and we stayed there.

They were clearly attempting to RIP US OFF. Wow. They also wasted our time, during which our 2-month old baby became overheated from all the running back and forth, and we missed lunch.

After several emails with the manager, we were comped the first night of our stay.

Side notes- the chicken Caesar salad is very good; from what I understand the lettuce is organically grown on the grounds. The bed needed a pillowtop, it wasn't very comfortable. When half the suites filled up in our villa, there was no hot water at times. Although the grounds are beautiful, the beach is tiny and not suitable for swimming.

We had anticipated loving this resort, and returning year after year with our children, and, one day, our grandchildren. Clearly, that will not be the case. If you are under the age of 50, and have never been to Round Hill, then this place is probably not for you. You can do so much better for your money, elsewhere.

Stayed: February 2014, travelled with family
13  Thank 30jellybeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 11 February 2014

Dear Valued Guest,

Thank you for your feedback. We apologize that we did not meet your expectations. We hope that you will consider staying with us again in the future.

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Additional Information about Round Hill Hotel & Villas

Address: John Pringle Drive, Hopewell, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Hopewell
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Hopewell
Price Range: £216 - £732 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Round Hill Hotel & Villas 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
Round Hill Hotel and Villas is situated on a lush 110-acre peninsula just west of Montego Bay, Jamaica. Boasting a guest list of world leaders, cultural icons and Hollywood A-listers, this classic resort continues to attract a jet-set from around the world who enjoy timeless glamour and understated luxury along with pristine natural beaches and the inimitable Caribbean waters. Accommodations include 36 Ralph Lauren-designed oceanfront guest rooms, 90 luxurious villa rooms and suites or a selection of 27 private 2 - 6 bedroom Villas – most with private pools. Other highlights include open-air terrace dining and The Grill at Round Hill, award-winning family programs, an infinity pool, tennis courts, and an Elemis spa located in a beautifully-restored 18th century plantation house. ... more   less 
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Also Known As:
Round Hill Hotel And Villas
Round Hill Resort
Round Hill Jamaica
Round Hill Hotel & Villas Jamaica/Montego Bay

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