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Round Hill Hotel & Villas
Ranked #1 of 1 Hotels in Hopewell
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
70 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Worth the money”
5 of 5 bubbles Reviewed 26 August 2008

A very low profile property that is very well located, not too far from Montego Bay and yet exclusive. We had a two bed room cottage which was fantastic. Having travelled all over the world, what was unusual was the two wonderful ladies that came at the crack of dawn and prepared breakfast for our family at the time given to them the previous nite. Their cleaning was flawless and they were invisible most of the time. The beach is small but enough and Almond Hill next door was picture perfect. I would recommend this property to one and all.

  • Liked — the staff
  • Disliked — nothing
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dubaiite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,253 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (401)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
mexico city
1 review
5 of 5 bubbles Reviewed 14 August 2008

round hill hotel ........wonderful place,good service,good food but check your bill before to go away because the have over charge me of 88$ and i dont know why!
so be careful,and make attention to everythings....
and i still waiting the refund money hopeflly will arrive in the next month but so far i didnt get any............
BYE

  • Stayed July 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank bandidos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, LA
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 August 2008

We opted to stay in a villa with a pool. The staff is absolutely wonderful. The tennis staff was superb. My husband is actually enjoying tennis again as a result of lessons with Calvin. The spa is one of the most relaxing atmospheres...blending in beautifully with the feel of Jamaica. We were there 10 days and never left the grounds! And not because there isn't plenty to do and a concierge willing to accomodate any request! The food was particularly delicious. We enjoyed time by the "new" pool by the Pineapple House. We'll hopefully be back in a couple of months!

  • Liked — relaxed atmosphere created by superb staff
  • Disliked — heat at mid-day in July
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank khwg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new orleans
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 August 2008

My wife and I have been coming back to Round Hill for four years now. We now try to go in January for about 5 days and again in the summer for 10 days or so. We find the resort to be perfect for us. The staff is extraordinary, warm and kind. This is not the kind of place where the staff is looking to do odd things like spray you with Evian mist while you sit on the beach. Rather the staff is attentive in an appropriate and genteel manner. The result is you feel welcome and at home. And really when you rent a villa you are in a home. The villas are private homes each with a different personality and decor. We actually have favorite members of the Round Hill staff who we look forward to seeing at each visit. While I would say that Round Hill is not for everyone, its not glitzy or flashy, but from our vantage point it is just perfect. Make sure you go on the garden tour which is offered once a week and be sure to have lunch once or twice on the spa lawn (only during the high season). Also, the spa staff is just awesome. What makes the spa experience so special is the fact that it is housed in a former private home so it doesn't have that cookie cutter spa thing going. Actually, there is nothing cookie cutter about Round Hill in any respect. It is a unique place and we plan to return again and again.

Stayed July 2008
Helpful?
2 Thank jimneworleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 4 August 2008

We just got back from Round Hill. Three of us, my daughter, my grandchild and me. We mixed up our travel transfer at the airport (our fault) and wound up paying for a very over priced taxi, but again, our fault. Upon arrival the front desk people could not have been less concerned about our mistake and informed us they would not be paying for the taxi. We had booked a second floor room at the Pineapple House, which is supposed to have a great view of the Carriabean Sea. That was verified by the lackluster front desk people but they said the room was not ready so "go do something until it is." The concierge took us down the main path and told us where everything was. We decided to eat lunch and met a great waiter, our favorite, Conrad. We were seated at the only restaurant in the resort, outside, and Conrad was very courteous about moving the many umbrellas around so we would be in the shade. About 92 degrees when we got there. Our food was mediocre but the price was astoudningly high. There are no free refillls by the way, except for water.

We were taken by the concierge to the Pineapple House, but to a first floor room. He said it had a balcony and that's what most people wanted even though that is not what we had specifically requested. We went into the room and it indeed had a balcony, not much of a view and the people in the balcony right next to us were smoking up a storm. We let the concierge know we could not stay in a room where everything smelled like smoke and wondered why we did not get a second floor room as requested. Were they overbooked? He said he would "check" and we were taken to a second floor room. Upon opening the door, the foliage outside the shuttered window in the room had literally overgrown the window so that all you could see were green leaves. By this time we were all soaked in sweat and we asked what happened to rooms with views, as seen and shown on the brochures. He then took us to a third room, after much rolling of the eyes, on the second floor and finally we had a nice view of the beautiful sparkling Carribean Sea. We took it. Our housekeeper, Nadine, was very nice and kept our room clean and tidy. Had to lay a towel across the base of the door every night to keep the lizards and bugs out. Don't forget or you'll be sorry!!!!

The resort has one pool, an infinity pool. Very nice pool but it is directly in front of the Pineapple House, overlooking the Carribean Sea, which was breathtakingly beautful, however, you could hear everything anyone would say, the pool attendants, the nannies, the children, the guests, anyone, from our room from first thing in the morning until it got really dark. One pool attendant looked like he wanted to kill someone (literally) and we never saw him smile even though we would always say good morning. The other pool attendant, David Norman, at least said hello. The pool was very relaxing, great views, and clean. Surrounded by beautiful vegetation and we saw many, many little lizards scurrying about as well as crabs near the pool's edge facing the sea.

The beach area was very small but the resort is small and usually did not seem crowded. There are two beach bars but only one was set up. The drinks were way overpriced and as I said, there are no free refills for soda. The beach bar attendants were as well very uneven in their service. Some were very friendly and some were downright nasty. Customer service training is in desperate need for the staff. Very uneven service.

The beach was mostly sandy, with some small rocky areas. Water was warm and clear. We snorkeled every day and saw lots of beautiful sealife. The water sport staff seemed eco-concscious. We especially liked the two guys who took people out on the small glass bottom boat, Hercules and Hulk! Very friendly and very educational. Some water sports are included in the fee for your room, like the glass bottom boat, snorkeling, the one windsurfer. Any motorized sports are not included.

The grounds were lovely and well maintained but we noticed hardly anyone as much as lifted their head or spoke to us when we passed by. We were always saying good morning to them and only then would they speak back.

Apparently from time to time some famous people stay there and a family from Europe arrived while we were there. It was amazing to see the difference in the staff. This family was treated with such deference it was almost nauseating. The same people who did not even say good morning to us or most of the other guests were falling all over themselves to speak to this family, children as well.

The business center and the library room were musty smelling. The veranda attached to the check-in/check-out center reeked of cat spray. It was gagging. One night a cat was below our window hollering something awful. We mentioned it to the front desk and they seemed completely unconcerned about that. Said cats wander onto the resort all the time (obviously).

The breakfast buffet was the best part of the meals we ate there. A decent variety of breakfast foods, great coffee and tea, wonderful hot croissants. Lunch and dinner menu never changed and was very expensive. It would be one thing if the food were worth it but truly, it was not. There was a Jamaican night on Friday where all kinds of local foods were served. Very tasty but very spicy. We heard a nice steel band one night. Lots of European guests there who are NOT fond of Americans. We are not stupid and when they made their occasional off handed degrading comments about Americans we all heard them.

We did not utilize the spa there and so cannot comment.

We met some lovely, friendly guests there. All in all the best part of Round Hill was the setting itself. The beautiful sea, the wonderful variety of sealife, the beautiful flowers and birds. The service was very uneven. The food was way overpriced (get the meal plan if you can - we are sorry we did not) and not very good except for great red snapper wraps. Take the time to go snorkeling every day if you like that sort of thing. Take bug spray - you'll need it (both for yourself and your room). Don't take any BS from the desk and demand what you reserved (when we were there about 1/3 of the resort was empty-not surprising). The service, food and worn common areas are unequal to the high end dollar they charge.

  • Liked — Setting
  • Disliked — Old and in need of updates.
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank Disappointingresort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed 4 August 2008

Round Hill exceeded our very highest expectations!
Cozy, clean and classy beach area was well-tended and adjacent a terrific bar. There was plenty of seating and even shade, if you wanted it.
Our villa (#28) was beautiful and breezy with a terrific view of the ocean and the bay. Service in the villa was prompt and always curteous, as were the electric cart drivers, who took us anywhere on the grounds. Breakfast cooked in our villa by the staff was the high point of each and every day!
The main restaurant and bar were beautiful and located directly on the ocean. The food was very good with plenty of selections. The wine list was ample and fairly priced.
We had a ball!

  • Liked — Private villa with terrific staff
  • Disliked — Not every room was air conditioned
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank MrGreen66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annapolis md
1 review
5 of 5 bubbles Reviewed 30 July 2008

Round Hill Hotel and Villas was perfection. The service was impeccable. The food incredible.The personnel were friendly and so respectful. The hotel room in the pineapple house was simple but elegant. The view from the our window was incredible. The rooms have just been redecorated in the simple but elegant way that only Ralph Lauren can do it. Hotel was 370 usd a night for a big room and king bed..The room also has a sitting area with a couch and chair for comfort.

The spa is relaxing and has everything from facials to massages. I had a facial 75 minutes for 135 dollars. Reasonable I thought The staff surely knows there skin care. Private rooms for all treatments and a calm approach is a way of life.

Food is either all inclusive or ala carte or a combo of both.All inclusive is the way to go. Great menu to choose from. Lobster is a daily choice on the menu..Menu changes are made daily and if you dont see it on the menu I bet they can get it for you!!!!! Gratuity included in the 170 usd a day per person. All beverages including alcohol and all those great fruity drinks seaside included. Snorkeling right off the beach and all snorkel equipment and sea kayaks included. You can rent a hobie cat or go water skiing, tubing or other activities for a fee. Snorkeling off the beach was great. Tons of fish and great reefs to explore.They do have afternoon tea daily if you want it on the veranda.

Not sure if your single or looking for a wild and crazy time that this is the place for you.. Montego bay is about a 20 minute drive away..We went for much needed rest and relaxation. You will be pampered for sure.

We did go in July. It was warm but the breezes are wonderful. The rooms have ceiling fans however each room h as it own air conditioning unit if one would need it..They have the wonderful turn down service each night with room cleaning at this time again if needed. I never once saw the person who cleaned my room either in the am or at night..It just sort of happens!!!!

I did not stay in the villas however based on what I could see that would be a great family vacation.

The staff have been there for 10 20 30 40 years. They make every effort to make the vacation what you want it to be. I cant wait to go back. It truly is a little heaven on earth.

  • Liked — The room decor and views were outstanding
  • Disliked — I liked it all
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sexemum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Round Hill Hotel & Villas

Property: Round Hill Hotel & Villas
Address: John Pringle Drive, Hopewell, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Hopewell
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Hopewell
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Round Hill Hotel & Villas 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
Round Hill Hotel and Villas is situated on a lush 110-acre peninsula just west of Montego Bay, Jamaica. Boasting a guest list of world leaders, cultural icons and Hollywood A-listers, this classic resort continues to attract a jet-set from around the world who enjoy timeless glamour and understated luxury along with pristine natural beaches and the inimitable Caribbean waters. Accommodations include 36 Ralph Lauren-designed oceanfront guest rooms, 90 luxurious villa rooms and suites or a selection of 27 private 2 - 6 bedroom Villas – most with private pools. Other highlights include open-air terrace dining and The Grill at Round Hill, award-winning family programs, an infinity pool, tennis courts, and an Elemis spa located in a beautifully-restored 18th century plantation house. ... more   less 
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Also Known As:
Round Hill Hotel And Villas
Round Hill Resort
Round Hill Jamaica
Round Hill Hotel & Villas Jamaica/Montego Bay

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