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Mauna Lani Bay Hotel & Bungalows
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Savings alert! 12% below average rates

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Reviews (2,196)
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Reviewed 3 weeks ago

My family (2 adults + 2 teenagers) stayed in the Mauna Lani Bay Hotel over Christmas break 2017 and LOVED it. If you have visited the Big Island, you know that the island is very spread out and you need a great hub to stay and then make day trips from your base. Mauna Lani was that and more! The resort was complete with award winning dining options for the whole family on site but also has a small shopping center a short bike ride away. Also, one of the nicest surprises was that the hotel provides free snorkeling equipment, and one of the best spots for snorkeling on the island is a short walk down the beach! The concierge staff was also extremely helpful in helping book activities and restaurant reservations prior to our arrival....which I HIGHLY RECOMMEND. If you wait to book until you arrive, chances are you won't be able to do some of the things you want to do. Plan ahead and touch base with the concierge!

Room Tip: Rooms on the south end are a little quieter and has an unobstructed view of the ocean.
  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Rana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This hotel is about to be closed for 14 months after October 2018 and will be completely overhauled, so any reviews now or in the past won't have much value for the future facility. Having said that, for those considering staying here this year, it is an excellent high-end place that is suitable more for adults than families. The grounds and facilities are beautiful and relaxing, with a nice wind-protected pool and an even better ultra-calm sandy (but shallow) little bay to swim in the ocean in. That bay is probably the calmest "natural" (other than added sand) good swimming spot we've ever been in in the Hawaiian islands. My wife enjoyed the morning beachside gentle yoga that welcomes beginners. Our main complaints are the inadequate soundproofing both for (1) outside the front door of the room (we could hear everyone going by) and (2) a karaoke party right outside and below our room that went on to 11:30 at night, with the noisy clean-up crew then starting at 5:30 the next morning. We got under five-and-a-half hours sleep that night as a result, which left us too tired to do much the next day. But that may have been a fluke, as nothing like that occurred on any of our other four nights there. The staff is top-notch (professional and personable) in all locations, from the parking valets to the front desk to the restaurants and by the pool and beach; we hope some way is found to retain most of this staff through the 14-month closure.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Tom_and_Vicki_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed for 5 wonderful nights in this beautiful resort. We had a partial ocean view on the 4th floor. It was perfect in every way. The staff was fabulous and so helpful. We ate at the clubhouse on night and the food was great. The beach is so pretty and there were plenty of shaded cabanas that are FREE to use. We love to snorkel and we found the snorkel right in front of the resort to be good. Snorkel gear included in your resort fee as well as valet parking and bottled water.

Snorkeling included lots of yellow tangs, trigger fish, butterfly fish, etc. We did see a few turtles as well. Nice shallow beach easy to get in and out of. As you swim out farther its still fairly shallow with more sharp rocks and coral. Its best to go out in the morning for calm water and more fish. it does get a bit rougher in the afternoon. The aqua center does recommend going down to the bay about a 10 minute walk for better snorkeling.

I recommend driving to the volcano side to check out the VNP once it opens back up.
It was still closed during our visit but we were able to take a helicopter ride. It took us 1 1/2 hours to drive from one side to the other. I wouldn't recommend the helicopter ride now while the volcano is erupting as they are limited on where they can go and we didn't see much - certainly not worth the $200/pp.

We also went to the Waipio Valley, Akaka Falls, and Rainbow Falls. If you like to snorkel we drove to Kahalu'u Beach Park which we thought was awesome. We saw huge schools of yellow tangs, lots of turtles and butterfly fish. There is NO shade on this beach and the sand is SUPER hot so wear water shoes. Rent chairs and umbrella's from Snorkel Bob's we did and kept them in our rental car so we had them when we visited other beaches.
We also wanted to go to a black sand beach so we went to Richardson Beach Park in Hilo area. It was very small beach but had black sand on the beach. This is a good option as I believe the other black sand beach is harder to get to.

We ran into a couple who said the best snorkeling they have ever done was at Capt Cook's Monument in Kona area. They said it was a long hike down but coming back up was worse in the humidity and heat. They were a very fit couple and said it was very challenging. There are excursions that will take you there. If we would have had time we would have done that.

Room Tip: Ocean view; Rooms that face parking lot also have a great view of mountains
  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank Grabko_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

My wife and I stayed at Mauna Lani for a week in May 2018 while we visited Hawaii. We were absolutely blown away by the place. After trudging our way through the crowds of Maui for a week, we were looking forward to a nice, relaxing stay on the Big Island to end our vacation. Our room faced the Canoehouse restaurant and had a slight view of the ocean. The room was perfectly clean, plenty spacious, and the amenities were more than enough for a laid back stay.

The staff was overly friendly, with everyone willing to help us with any questions we had. Breakfast was included and the wait staff in the hotel restaurant was wonderful. The food at the poolside bar was also fantastic - cooked right in front of you and just as good as any restaurant you could venture to. There was also plenty of staff to man the resort (which we didn't think would be something we'd consider, until our experience on Maui), and the place never seemed overly-crowded with people. It also was in a great location. Far enough from the east side of the island so that every day was warm and sunny, but still within a few hours drive of every major part of the island (and just thirty minutes from Kona). There was also a convenient little shopping center either a 5-10 min bike ride or a 15-20 min walk from the hotel, which included a grocery store that allowed us to keep our room well-stocked with drinks, snacks, and anything else we would need.

We did not use the golf course or the spa/fitness center during our stay, so we cannot comment on those amenities, other than that they exist and everyone around us seemed to be very satisfied with them.

We felt completely at home at Mauna Lani. Not only would we recommend it to everyone visiting Hawaii, but we surely would stay here again when we come back one day!

  • Stayed: May 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank ALN424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We booked to stay only 3 nights, we were upgraded to a partial ocean view with a massive room and huge balcony. A very nice surprise. The hotel is really well designed, a nice breeze blows through, it is open and spacious. We had room 408. The room was quiet, lovely comfy bed. Lifts were very slow. We were made aware that the hotel is due a major upgrade from October 18 taking over a year. Some observations, the hotel is a little dated, the rooms need a make over and the Wi-Fi was shockingly poor. The honour bar is "odd" still playing piano music at night, with a limited evening menu. The service on the beach was amazing one day and then dreadful the next! We opted for a quick breakfast from the honour bar (it was pre-made and under a heated lamp) OK but nothing special, I at least expected to be cooked fresh and then put into a takeaway box. There are lots of staff around. Not sure if focus is on corporate events, there was a large event going on, a loud disco one night. While I understand the hotel have to offer everything, they may need to consider the impact on guests once refurbished. The only place to eat on site at night (if you wanted to be casual) was the Honour Bar and we enjoyed the fried rice, but it lacked warmth and the staff spent along time chatting to each other. The cabanas on the beach are really nice and comfy, the beds by the pool not as comfy. The lei's were a really nice touch when we arrived. We liked the hotel and wished we could have stayed longer, there is room for improvement and I hope that they can keep the feel even after the refurbishment. We would go back. It is just not ticking 5 stars, work to be done and then it really would be something special, The grounds and ponds, trees and fish are all amazing.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Rachel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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