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“Ah-Maze-ing”

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Fairmont Orchid, Hawaii
Ranked #2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
Wellington, Wellington, New Zealand
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Ah-Maze-ing”
Reviewed 7 November 2013

Although this hotel cost us over NZ$400 a night it was worth it. The hotel is all inclusive, with multiple places to dine, a huge swimming pool and a private beach.
The rooms are impeccable, with the highest quality furnishings. The turn down service was a great bonus. The staff we very friendly and always said aloha in the hallways.
We were supposed to do a day long tour on our third day there but the hotel was so amazing we cancelled it and spent the whole day on the private beach. There were turtles everywhere in the cove, with amazing snorkelling.
I personally wouldn't recommend the buffet breakfast, because it is not worth the $30 cost. But the other food we ate in the hotel was great (if slightly over priced).
The only suggestion I have is to rent a car, because it is hard to get anywhere without one on the island, as things are very spread out.

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank Keera14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, 13 November 2013
Aloha,

Thank you for taking the time to post your review. We are pleased to know that you enjoyed your stay, and appreciate your valuable feedback. Thank you for choosing to stay with us – we look forward to welcoming you back!

Mahalo,

The Fairmont Orchid, Hawaii
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Williamsburg, Virginia
Level 6 Contributor
180 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 7 November 2013

The Orchid is a tropical paradise. The rooms are large and comfortable. The pool and grounds are lush and tropical, with the ocean just beyond. It has a beach where you can swim with the sea turtles, or canoe and kayak and snorkel - right from their property! Or just take it easy, sitting in a lounge chair on the beach or at the pool. Relax and enjoy. The only thing that would make it better would be if the Orchid Court (breakfast restaurant) had an ocean view - instead, the lush greenery blocks any view of the pools and ocean. I thought years ago when we stayed here we had a view? Oh, well - just a thought. Food was excellent. If you can afford it, it is worth staying here.

Room Tip: Ocean view rooms facing the pool area would have an ocean view; our 'ocean view' room faced...
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  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank dawnpatrol11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
267 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 7 November 2013

We spent our first 4 nights of our honeymoon here in mid-October and for myself personally I have never stayed at a 5-star resort before. We booked through Hotelopia and got a great rate. You would pay 3 times as much in Australia to experience what we did here at the Fairmont Orchid.
This place is sensational and I found it very hard to understand why some reviewers have given average to poor reviews of this place.
From the courteous valet service guys, the pleasant front desk staff and all other staff members throughout the hotel, the level of genuine service and assistance was very high. A huge special thanks to our concierge Rachael who assisted in our plans prior to arriving and during our stay. Every question answered no matter how trivial or obscure.
Room: Wow. Stayed in South Tower on 4th Floor overlooking waterfalls area (never heard them at night as double glazed window/sliding door shut all the noise out. Huge, beautifully decorated and furnished. Big bathroom with marble double vanity, shower, bath with shower and separate toilet. Lovely lanai with a partial view of ocean. Housekeeping was first-class and the room amazingly clean. We were left a paper and a daily schedule for the following days events at the resort. The bed was the nicest we've ever slept in.
Resort: Beautiful secluded beach to swim in, massive pool to get lost in with Browns Beach Bar next door. Plenty of waterfalls and both secluded grounds as well as plenty of walking lawns to enjoy. Sea turtles always on the beach front, and the best golf course I've ever played (Mauna Lani South) right next door. Luana Lounge in the evenings a great place to relax in the evenings with very attentive staff.
Definitely get the FREE Presidents Club membership (see Fairmont website for the many offerings). Free shuttle service takes you anywhere around the Mauna Lani resort area (but do remember to tip the driver).
Overall: Brilliant, spectacular and we cannot wait to return. Thank you solo much Fairmont Orchid. We will never forget our stay.

Room Tip: Choose Fairmonts Presidents Club for amazing offerings.
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  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank Aussie2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, 13 November 2013
Aloha,

Thank you for your wonderful review. Congratulations on your marriage! We are very pleased that your honeymoon at The Fairmont Orchid was a memorable experience. We hope to welcome you back soon!

Mahalo,

The Fairmont Orchid, Hawaii
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Sydney, Australia
Level 4 Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 7 November 2013

I recently stayed here for 5 incredible nights on my honeymoon, right after 3 nights at the more expensive Four Seasons nearby. The two hotels were very different, but I really enjoyed my stay here. The room was large, comfortable and clean, we received a bottle of sparkling wine which was a lovely surprise, and the resort beach was brilliant. We went snorkelling and saw about 10 beautiful turtles who seem to live right there! This was one of the highlights of our trip!
It was also a good resort to use as a base for exploring the island. We did a day drive to Waipio Valley and the volcano which was great, and went on a sunset cruise only 15 minutes north.
The breakfast food could be improved, and perhaps the carpet needs updating, but the rest of the resort was lovely and timeless, with a lot of hidden nooks to sit and relax in. I would definitely stay here again!

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank awful_in_aqua86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, 13 November 2013
Aloha,

Thank you for taking the time to write about your recent stay. Congratulations on your marriage and thank you for choosing to spend part of your honeymoon with us. It is very gratifying to know that you enjoyed yours stay, and we look forward to your next visit.

Mahalo,

The Fairmont Orchid, Hawaii
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Arlington
2 reviews
Reviewed 6 November 2013

The Fairmont Orchid is a beautiful place. The groundskeeping staff are experts and this may be the most well landscaped resort property we've ever visited. In addition, the staff is friendly and responsive and the main restaurant, Brown's Beach House, has very good food. Strongly recommend.

Stayed November 2013, travelled as a couple
Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, 13 November 2013
Aloha,

Thank you so much for sharing your experience; we look forward to your next visit!

Mahalo,

The Fairmont Orchid, Hawaii
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Illinois
Level 6 Contributor
330 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 5 November 2013

We had the unique pleasure of 5 nights at the Fairmont Orchid, followed by two at the Volcano House. And then three at the Four Seasons. Wow, each was spectacular in its own way. Ranging from a buck fifty (Volcano) to 350 (Orchid) to almost 700(4 Seasons). In short you can say you get what you pay for but really gets a little more complex under the surface. All three really excel at delivering what they promise. First the Volcano House- unmatched location, really who sits on the edge of a caldera? Walk out any time of dat or night to witness one of the most spectacular sites ever. Great small lodge feel, homey restaurant and bar, clean comfy rooms. The Orchid is a really great resort with professional staff, all the expected amenities, nice eats etc. the difference between the Fairmont and the Four Seasons can quickly and easily be distinguished in terms of price,,at 700 vs. 350 I absolutely expect better and more amenities, more fabulous rooms, grounds, choices for dining. In short the Fairmont is every bit as much of a pleasure, just some differences of scale

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank TravelerChicagoarea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plano, Texas, United States
Level 5 Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 November 2013

Its hard for me imagine a hotel and staff better than the Fairmont in Maui. The Fairmont Orchid on the big island is maybe even more incredible than its sister hotel. Beautiful, fun, exciting and located in an incredible area. Everything from the food to the staff are outstanding.

Room Tip: They are all good
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Green Features: They are very open about their tremendous conservation efforts.
  • Stayed October 2013, travelled as a couple
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Helpful?
2 Thank DiverTX1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, 8 November 2013
Aloha,

Thank you so much for taking the time to post your review. We are excited to know that your stay at The Fairmont Orchid, Hawaii and The Fairmont Kea Lani, Maui exceeded your expectations. I hope we will have an opportunity to welcome you back in the near future.

Mahalo!

The Fairmont Orchid, Hawaii
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Additional Information about Fairmont Orchid, Hawaii

Property: Fairmont Orchid, Hawaii
Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Spa Hotel in Puako
#2 Green Hotel in Puako
#2 Luxury Hotel in Puako
#2 Family Hotel in Puako
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont

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