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“One of Our Favourite Resorts”

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Fairmont Orchid, Hawaii
Ranked #2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
Edmonton, Canada
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“One of Our Favourite Resorts”
Reviewed 23 November 2013

We stayed at the Fairmont Orchid in November 2013 for 5 nights. We absolutely loved everything about the resort, from the turtles on the shore (which was amazing), to the restaurants, golf, the pool, the amazing spa and just the laid back atmosphere and great, friendly service. We already have our 2nd trip back booked in January. Can't wait to go back.

Room Tip: We stayed in an executive suite, which was huge and had an amazing patio and view of the ocean.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank BaileyFynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, 29 November 2013
Aloha,

Thank you for choosing The Fairmont Orchid, Hawaii, and for your kind comments. We look forward to your return in January!

Mahalo,

The Fairmont Orchid, Hawaii
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,841 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (846)
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English first
Sydney, New South Wales, Australia
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 November 2013 via mobile

We stayed 2 nights Nov 2013 as first stop on a week on the island. Signed up to the presidents club and got free wifi. They hadn't yet started the resort fee even though it said this in the website (starts jan 2014 they told me).

Room was spacious with comfy bed and big bathroom (separate bath, shower) which had a toilet room with a plantation shutter door- not so great for privacy. The windows also had plantation shutters which were not adjustable, so the dawn light would come in.... Didn't bother us, but I imagine it would bother some people. Good tv fast wifi and great swimming pool. Couldn't hear anyone else. We had aircon trouble which was fixed within 30 minutes.

Highlight: We were able to swim at the white sand beach with the turtles.

Very relaxed, everyone in shorts or swimmers. All the food we ate was great, and the lounge had great nibbles, including dessert tapas and drinks. There is petroglyphs close to the hotel and agree shuttle bus that takes you around the area if you don't want to walk.

All up if you want an all inclusive resort this is a great spot.

Stayed May 2013, travelled as a couple
Helpful?
2 Thank Catherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, 29 November 2013
Aloha,

Thank you for taking the time to post your review. We are delighted that you enjoyed your stay, and look forward to welcoming you back!

Mahalo,

The Fairmont Orchid, Hawaii
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
77 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 20 November 2013

I stayed at the Fairmont Orchid at the tail end of a week long stay on the big island. The staff is very friendly and the rooms are big, well appointed and very clean. You can golf, play tennis, snorkel all on the property. The only bad part of the stay was the exceedingly long wait for the breakfast buffet and the service at the buffet. On both days that I went to the buffet the line was extremely long. The waiting area is small so many people sit of the stairs and crowd around the host stand making it difficult to move. Once you are seated, you may possibly be able to eat your entire breakfast before someone offers you coffee.

  • Stayed August 2013, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank diamondHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, 29 November 2013
Aloha,

Thank you for letting us know about your recent experience at The Fairmont Orchid. We are pleased that you enjoyed our facilities and friendly staff. We strive to provide the highest level of service to our guests, and it was very concerning to learn that your breakfast dining experience was a disappointment. Please accept our sincere apology that we failed to meet your expectations. I have shared your feedback with our food & beverage team so that they may address these shortcomings. Thank you for choosing to stay with us; we look forward to welcoming you back.

Mahalo,

The Fairmont Orchid, Hawaii
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
163 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 November 2013 via mobile

What a lovely property and truly an oasis here on the south part of the Big Island . Friendly staff, clean comfortable rooms, beautiful landscaping and views. This is our fourth and last stop in our 13 day tour of Hawaii. The closest real shopping is 30 minutes down the road in the Kona area but if you aren't into touristy shopping , you won't miss it.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Beverly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 November 2013

Lovely, less touristy (read Disneyland) than others I've been to. Wonderful staff. Clean, clean, clean. Just plan to stop at Costco or another store to cover some expenses - bars and restaurants, while good, are very expensive

Room Tip: Ocean view may be partial ocean view - ask at time of reservation
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gardeninglad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, 29 November 2013
Aloha,

Thank you for taking the time to share your recent experience at The Fairmont Orchid, Hawaii. We appreciate your feedback, and hope we will have an opportunity to welcome you back.

Mahalo,

The Fairmont Orchid, Hawaii
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sausalito, California
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 November 2013

Being refugees from the now tragically closed and neglected Kona Village, we have tried many other lodgings on the west coast of the Big Island. This was our first time at the Fairmont Orchid and, though nothing will ever match the soul of Kona Village, we were pleased with everything about this hotel. The staff and service were uniformly excellent, our room (on the ground floor facing the ocean) was comfortable, and the amenities were all above average. The Fairmont hotels are generally a cut above all the rest of the major chains and the Orchid lives up to that standard.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, 29 November 2013
Aloha,

Thank you for choosing to stay with us. We are pleased that your stay was enjoyable and lived up the high standards of service excellence for which Fairmont Hotels and Resorts' is known. We look forward to welcoming you back, and hope that The Fairmont Orchid will become your new home away from home on Hawaii Island.

Mahalo,

The Fairmont Orchid, Hawaii
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pebble Beach, California
Level Contributor
108 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 November 2013

We came to the Fairmont after staying at the Fairmont on Maui last year. The hotel brand, at least in Hawaii, is consistent. Our last minute reservation was for a garden view room which had a very pleasant outlook to palm trees & greenery. The room was well equipped - everything one expects at a first class property. Very comfortable bed, sitting area and lanai furniture. Although the hotel was "fully booked" we seldom encountered others in the passageways, there was always a choice of chaises at the pool, and the breakfast (included in our rate) never crowded or rushed. The reception staff was helpful and accommodating when we arrived early, the restaurant and bar staff always pleasant and welcoming. I was suffering from an injured knee - the staff at Brown's Deli got to know my husband quickly as they cheerfully supplied ice for packing and daily asked after the healing process. We enjoyed dinners at the hotel - at Kali Hai one evening with friends was delicious as the varied menu has many choices, our 2nd evening there we cancelled because of the wind (this restaurant is beach-side, literally on the sand, and can be quite cool on a windy evening). We found the bar menu at the Lounge was a good match for our appetites, and when we asked for salad and/or bread (not on the menu) it was no problem to order. The small crescent beach is well protected, lots of lounge chairs, has gear for rent and is inhabited be sea turtle families. We didn't use the exercise facility (ref. bad knee) but it looked well equipped and well maintained. There is also an onsite spa with offerings of Oceanside massage. What more could one want?

Green Features: Happy to participate in the hotel's suggestion to use towels & sheets more than once. Practice is change every 3 days unless requested otherwise. That works well for us!
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, 29 November 2013
Aloha,

Thank you so much for choosing to stay with Fairmont Hotels and Resorts in Hawaii! Your feedback is very important to us, and It is gratifying to learn that you found everything you were looking for at The Fairmont Orchid, Hawaii. I hope we will have an opportunity to welcome you back during your next visit to our beautiful island.

Mahalo,

The Fairmont Orchid, Hawaii
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Orchid, Hawaii

Property: Fairmont Orchid, Hawaii
Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Puako
#2 Green Hotel in Puako
#2 Luxury Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Romantic Hotel in Puako
#2 Family Hotel in Puako
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont

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