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“Wonderful property”

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Fairmont Orchid, Hawaii
Ranked #2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
Reviewed 26 August 2014

We stayed at the Fairmont for our honeymoon in April 2014. We loved it. Had so much fun at the beach snorkeling and using the paddle boards. Our room was spacious and clean. The staff was friendly and helpful. We had breakfast at orchid court each morning and it was pretty good. They have a colony of feral cats that are well cared for and have been spayed/neutered. We saw several cats and all of them had been fixed (you can tell by ear tipping). I'm an animal lover so I actually was really excited about the cats. We're headed back for our one year anniversary and we can hardly wait.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Cleanliness
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2  Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 5 September 2014

Aloha Elizabeth, congratulations and thank you for celebrating your honeymoon at The Fairmont Orchid! We look forward to welcoming you back soon for your anniversary!

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1,976 - 1,982 of 4,166 reviews

Reviewed 25 August 2014

Have stayed at the Orchid a number of times over the past decade and can comfortably say:
- perfect location, very well kelp grounds & exterior facilities
- great staff (friendly & professional; some long time employees, which is good to see)
- nice beach for young children (protected cove)
- excellent spa (according to my wife)
- good value (fifth night free, breakfast included packages, etc)

A couple of areas for improvement:
- south tower (where we have stayed in all but one of our visits) in need of refurbishment -- several floors closed down for work while we were there though. Bif issue is the antiquated air conditioner, which is quite loud
- food: breakfast/brunch (Orchid Court) and beach/pool-side grill are good (although the latter is a bit pricey); More formal restaurant has good food, but lacks in decor and is very pricey
- clientele: seems to have taken a step back over the past 3 years or so -- used to be more similar to guests at the Four Seasons or Manua Kea, now more of a Jersey shore look

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 5 September 2014

Aloha Paul M, thank you for being a loyal repeat customer! We are especially pleased to receive your feedback, and are delighted to learn that you enjoy our beautiful location, grounds, and friendly staff. Thank you also for sharing your suggestions for improvement so that we can continue to provide the facility and services that meet the expectations of our guests. We are looking forward to your next visit.

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Reviewed 25 August 2014

On the plus side: hotel and grounds very picturesque, clean, tidy, staff polite etc.

On the down side, all food, breakfast, lunch, dinner all extremely expensive and whilst very nice, the price totally disproportionate to what is received. Also, menu extremely limited, if you are looking for vegetarian, healthy options or perhaps any other dietary requirements - option are limited.

Also, we had booked and paid for an 'ocean view' room and were provided with a view of the golf course. The only way you could see the ocean was by going out onto the balcony and looking hard left. We would describe this as a side or partial sea view but nonetheless, this was the room we were provided with.

Be aware that the hotel provides a bill at the end of the stay for self parking or resort charges of $25 per night! This was not featured in our Virgin Holidays brochure so we managed to argue this off our bill on checking out but hardly the sort of departure you would want - arguing the point over reception for half an hour before departure when there is a flight to catch!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank mark_josephine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

My family and I ( all adults) stayed here for four nights in mid August of 2014. Maybe because of the hurricane, it was not crowded. We felt like we had the place to ourselves.
I have never experienced a more genuinely pleasant and friendly staff. They were all about service and making us feel welcome and relaxed. That was true of each and every staff member regardless of their individual roles.
The facility is wonderful. We had partial ocean view rooms. The public areas are all beautiful. The food was wonderful. We ate in every restaurant. We are discerning travelers with occasionally difficult standards depending upon where we are. We had no complaints here.
They have a tranquil (quiet) beach that no one told us about. My wife and daughter spent some not so quiet time there (until they saw the sign) while I was snorkeling with my son and son-in-law. The ladies were quick to quiet us down when we joined them. We hadn't seen the sigh either. We were eager and excited to tell them about the green sea turtles that we had seen while snorkeling!
Overall, if and when I return to The Big Island, I would stay there again in a heartbeat.
We left The Big Island for Maui and a stay at The Four Seasons. That was also wonderful but our experiences at and memories of The Fairmont Orchid helped to make the whole trip a success!

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

My husband and I really treated ourselves with a 2 night stay at fairmont orchid. It's pretty incredible that this place is so well maintained and it is massive. That being said, it never felt too crowded. I've never seen a pool like that...ever. It's so beautiful and from the lobby area it looks like it meets the ocean.

The room was really clean- crisp white sheets, shampooed stockage, robes, the whole shebang. It's very nice considering you don't spend much time in a hotel room in Hawaii.

I will say the food is extremely expensive. $24 for a burger- I mean it was kobe and delicious and I DID buy it, but that's a lot of money for a burger. There are restaurants in the area that are much cheaper.

Paddle boarding, sea turtles, beautiful sunsets, good times!

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
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Thank CathlynC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 29 August 2014

Aloha CathlynC, thank you for choosing to stay with us! We appreciate your nice comments and hope you can come back and stay with us again soon.

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Reviewed 23 August 2014

We have been to Hawaii over a dozen times and this is our favorite resort. It is located on an isolated, beautiful sandy cove that is loaded with sea turtles and tropical fish. Great snorkeling! This resort is 'the right size' and allows the natural beauty of Hawaii to shine. Large enough for luxury, but not overbuilt to feel you are staying at Disney world. What stood out most at this resort is the high level of hospitality from housekeeping, dining, valet, beach club, spa, concierge to front desk. Everyone had a friendly greeting and positive attitude. It really makes a vacation enjoyable to be surrounded by great staff. Rooms are good size, well maintained, and the beds are very comfortable. This is our second visit to Fairmont Orchid, and we would go back in a heartbeat. Go, relax, enjoy!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank 143JulieF2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 29 August 2014

Aloha, we are thrilled that The Fairmont Orchid is your favorite in Hawaii, and appreciate you returning for a second visit. We especially enjoy receiving compliments about our friendly and efficient staff. Mahalo, and please come back and see us again soon!

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Reviewed 23 August 2014

It's interesting to try different places in the world. Coming back to the Orchid after a few years away brought back what we already new - The Orchid and its staff is indeed a world-class experience that surpasses most. Thanks again to the Orchid - especially the Gold Floor family. Stacey......you continue to make a huge difference to guest experience which I'm sure brings the guests back wanting more. It has for us. We will be back. Aloha

Room Tip: Book a room/suite on the Gold Floor
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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Thank Aric60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 29 August 2014

Aloha Aric60, thank you for your confidence in The Fairmont Orchid, and for your very complimentary review. We look forward to the pleasure of welcoming you back again soon!

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Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puako
#2 Green Hotel in Puako
#2 Family Hotel in Puako
#2 Spa Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Luxury Hotel in Puako
Price Range: £249 - £632 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont

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