Hotel is in a good location, but most hotels in Hawaii are. Hotel needs to be renovated. The furnishings, service, food is tired and it shows. Not a modern updated hotel at all. I feel when a hotel doesn't care to modernize and keep itself up to date, its a disrespect to their guests. Assuming they do not know any better and never travel. Anyone who travels internationally would consider this a 3 star hotel aside from the location.
Food is Ok, nothing amazing. Service is Ok, nothing amazing. Feels like your dealing with US flight attendants. It's more "No" than "Let me see what I can do for you"... and actually follow through. Rooms are dated. Few rooms have ocean or partial views unless your a giraffe. They might tell you its a "view" but its only a play on your intelligence and your wallet. What makes this a 5 star category hotel is the cost nothing else. They must think if you pay top dollar it's got to be good in all respects. This is not the case. For a honeymoon, vacation, or anything else, there are much, much better options.
- Official Description (provided by the hotel):
- Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more less
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- Also Known As:
- The Fairmont Orchid, Hawaii Hotel Waimea
- Fairmont Hotel Kamuela
- Fairmont Orchid Hawaii
- Fairmont Kamuela
- Kamuela Fairmont