we had chosen samui cliff because of its location and reviews but when we got there it was a disappointing experience when it came to the service. after 2 days we ended up moving to another hotel that had it all together for nearly half the price.
none of the staff would greet us when passing, not even the gardners, cleaners or drivers and most noticeable, the reception staff. We arrived back to the hotel at 1am after attending a wedding and although the reception area was deserted at that time, we were not even acknowledged with a nod of the head-let alone a "good night". I passed staff many times during our two day stay and was horrified at the non communication, even after I greeted them!
Breakfast was not of high standard, with no covers on the stainless steel trays, open for bugs and cold on serving. Chipped crockery is not the kind of service I would expect at your hotel rating. There was little variety and not very much Thai cuisine. Tomatoes that are bruised and blackened and reheated sausages from the previous morning . Spaghetti bolognese for Breakfast-cold-is not appetising in Thailand, or anywhere for a breakfast choice
As for the coffee sachets- we had to call for extra coffee sachets and they would bring one at a time (considering that there was 2 of us staying in the room, had to make another call for more coffee), reflects very poor service!
As for the transport, your website states that you have a free shuttle, which we utilized twice. Thank you for that service
On arrival, our toilet had been used prior to our arrival,and not cleaned.
There was urine in the bowl, unflushed, and a dirty brown mark on the inside lid, which, when i took a tissue to, was able to clean myself. The shower tiles were covered in mould and so was the soap holder. I do not live like that in my residence, and certainly do not expect to have that greeting on my arrival to a hotel with such ratings. Maybe a look at your rooms may be required.
My wife dropped a packet of snacks on the veranda on the first night. We tried to clean it as best we could, and were shocked that on day three, after two visits from the lady cleaners, they were not attended to and still on the floor.
Our main purpose for visiting Koh samui was to attend a wedding the 7th. We needed some suit trousers ironed. Imagine our disbelief when asking for an iron, and calling housekeeping to our room to further explain, that we were told you did not have an iron on the site! How ridiculous is that!
To be charged $2.00 Australian for the glass of ice requested (a bucket was delivered-thank you) is ludicrous. I have enjoyed many world class hotels and never been charged for ice!
Communication with staff members was a very big hurdle, however I do not speak Thai so cannot judge. However, when employed in a tourist hotel, you would expect some basic Exchange of the English language to accommodate guests
Yes i was most taken by the view of our room. It was breathtaking! I did not know we were upgraded-thank you again. But it still does not deviate from the lack of service we received during our stay. The hotel was not alone chosen for the view. It is for the service and experience as a whole.
I do not know if it was an "off" week in your hotel, because nothing felt like the raving reviews I researched prior to booking, but it was certainly not what was expected or paid for, enough to make us repack our suitcases and find alternative accommodation midway during our holiday.
As I stated before, I am not in the habit of complaining; in fact I am most tolerant. This was an outrage though, especially taking into consideration that few hotel occupants. I would have expected a premium service with so little to attend to.
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Ctrip TA, Hotels.com, Expedia, Agoda, Odigeo and Asiatravel.com Holdings so you can book your Merit Wellness & Mind Retreat Resort Samui reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Samui Cliff View Resort And Spa
- Samui Cliff View Hotel Koh Samui
- Merit Wellness & Mind Retreat Resort Samui Ko Samui, Thailand