Working for a very well known hotel chain with high standards that I feel should be expected within any hotel, I can certainly say that I was highly misled by the promises made on the Samui Cliff View website.
My fiance and I had a two week trip to Thailand booked. For the first 9 nights we stayed at one of the top three hotels in Patong and for the other 5 we had booked with Samui Cliff View. Usually when I am traveling I prefer to stay with a company that I am familiar with, this way we can have some assurance that we are going to receive a certain level of service and standard.
However, I had seen a discounted giveaway on the Getaway Lounge website offering the 5 nights accommodation, breakfast each morning for two, one complimentary dinner, one way hotel transfer and free snorkeling, kayaking and fishing equipment, with approximately $1400 off the original price.
After reading a few reviews and looking through the Samui Cliff View website I was fairly confident that it was a good choice.
I arranged for the hotel to pick us up with its shuttle service. When we were picked up I was fairly happy with my first impressions. The bus was in good condition with nice air conditioning and they had brought some complimentary fresh hand towels and water for us.
When we arrived at the hotel we were seated while our bags were taken care of and served some cold drinks ( which were part of the getaway deal ).
We were driven down to our room and shown how to operate everything within the room.
From this point on everything seemed to go down hill, yes we were given a warm greeting however it seemed to be that they were not going beyond expectation that the Getaway deal promised.
I went to take a shower to freshen up from our flight and was a little grossed out by dirty window sills in the shower cubicle, I'm not talking about a little dust build up, It was clear that it had been some time since routine cleaning had been performed. A clear layer of brown dirt was present with water droplet marks, obviously from the previous guest's.
After my shower I had a thorough look around the room. My fiance then discovered that the windows did not shut properly, with a large enough gap for any bugs to come into our room.
There was a crack in the toilet seat which had been poorly attempted to be patched up and simply pinched you on the bum whenever you sat on it.
The door to the bathroom was too low off the floor so every time you went to shut it you had to give it a strong push while it would scrape along the cement tiles in the bathroom.
I discovered that on the mini bar menu that if you wished to use the bathrobes that were provided in the room you had to pay 900 THB!, which is the equivalent of approximately $28, lucky I had read this before deciding to use then as no one has bothered to inform us of this.
Along with this there was no iron provided which makes it highly inconvenient when you are traveling as we all know how creased your clothes get.
One night we rang and asked for some ice to brought to the room so we could have a cold drink and I was absolutely disgusted to find out we were charged the equivalent of $2 for a very small bucket of ice. Never in my history of hotels and travels have I ever! had to pay for ice.
The first morning we went for breakfast we pushed the " do not disturb" button in our room as we had quite a number of valuable items out and wouldn't be too long at breakfast.
When we got to breakfast I was shocked to find that the food was left out uncovered, open for bugs and fly's, as we witnessed, the food was not of very high standard either. Eggs were available on order but only fried and the food served in the stainless steel trays was laid out on slices of bread...
I poured a coffee and after stirring it I had floating bits of milk which indicated to me that the milk was off, I chose not to drink it.
There staff were all very miserable none of them bothered to greet us or establish any communication let alone a smile which I was highly dissapointed in.
After returning from breakfast we went into our room to discover that the cleaners had been in and serviced the room when we had clearly left the do not disturb button on as we had all of our valuables out, lucky nothing was taken however it was the principle that concerned me.
We had come back from a long day at the beach and I thought I would take advantage of the Jacuzzi. Once I had run the bath I discovered that the bath liquid they provided was empty, not only that but the refillable bottles were built up with old gunky grime around the edges.
I got in to bed and found there to be sand in my sheets even after reading that the bedding was changed everyday unless we informed them not to, this made it obvious that the sheets had not been changed from the previous night, I also found that the pillows were fairly dirty with clear yellow sweat marks all underneath the pillow cases.
We thought we would take advantage of the complimentary dinner that was part of our package. The dinner did not include any form of drinks so I ordered a vodka orange.
The woman that served us did not bother to greet us even after I had greeted her !
She did not smile, she simply looked miserable and like she did not want to be there, to be honest I do not think I even heard her speak. We received our drinks and I took a sip and simply could not swallow the drink. The amount of vodka in the drink was unbearable, it was almost as if I was drinking pure vodka. Working in a bar for 2 years I am certainly no stranger as to what a vodka orange tastes like. We called the waitress over and she simply stared at us, she not once apologised or offered a solution, literally just stood there with her arms crossed. I was trying to ask her for simply just a juice instead of the vodka orange and it took forever it communicate with her . Eventually we got there and she brought over the juice , just putting on the table, no apology and then having the nerve to charge us for both drinks at the end.
It was coming to the end of the trip and we inquired about the price of the hotel shuttle to the airport. When we spoke to the woman she advised us that the hotel shuttle was cheaper than catching a taxi at a charge of 500THB, which we found to be quite high considering it was only 15 minutes. We inquired with a taxi driver on the price of a trip to the airport and he quoted us 400THB which he informed us was the set price.
Overall our stay at Samui Cliff View was highly dissapointing. After reading the standard prices for the room in which we stayed in I am completely shocked as to the price they are selling their rooms at. The hotel we stayed in when we were at Patong was half the price of the rate of 8000 THB per night that Samui Cliff View and offered 100 times the standard and service that we received here.
It is beyond me that they advertise this property as 4 star offering 4.5 star service, greetings and smiles are very rare. Anyone considering to stay here I would highly advise you to reconsider , do not destroy your time in this beautiful Island.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Ctrip TA, Hotels.com, Priceline, Asiatravel.com Holdings, Agoda, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly, HRS and Cancelon so you can book your Merit Wellness & Mind Retreat Resort Samui reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Samui Cliff View Hotel Koh Samui
- Samui Cliff View Resort And Spa
- Merit Wellness & Mind Retreat Resort Samui Ko Samui, Thailand