Our family of three travelled in South East Asia for two months, through Cambodia, Vietnam and Thailand. We had nothing but great things to say about every stop on the way. Meeting lots and lots of generous and extremely nice people. And this hotel and this island was supposed to be our luxury treat in the end of the trip. It turned out awful.
The hotel is very far away from everything and has nothing to offer in the area. The owners are willing to drive you into town and pick you up, but it is not them being nice, it is a mandatory thing for them because otherwise it would be difficult for people to stay there (unless they can rent a motorbike).
The owner David is VERY RUDE, and has no sense of service. It is impossible to talk to him and he will just give you a taste of his ill temper if you have something to discuss regarding the service. The restaurant is over priced and they will charge extra for everything they can.
Our son broke a cup and we were charged 400 Baht for the cup, and he also spilled a bit of juice on the sheets and they demanded we would repay the sheets or pay extra for the cleaning cost. We were so truly offended, had it been us being drunk and spilling redwine all over the sheets i would have understood, but our two year old son spilling juice...common... And when discussing it with David he got so mad and rude and we ended up arguing with him, which is probably the most stupid thing you can do with your customers. And we were staying there for 10 nights and paying lots of money for the stay and at the restaurant. In my opinion it is a matter of politeness and it is just not ok to be that rude to your customers.
Besides, everything on this island is overpriced compared to other places we went to in Thailand, and just not really worth the while.
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- Also Known As:
- Tropical Palm Resort Ko Samui, Thailand