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“Bad Trip to Koh Samui”

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Tropical Palm Resort
Ranked #5 of 72 Maret B&B and Inns
Certificate of Excellence
Reykjavik, Iceland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Bad Trip to Koh Samui”
Reviewed 8 July 2014

Our family of three travelled in South East Asia for two months, through Cambodia, Vietnam and Thailand. We had nothing but great things to say about every stop on the way. Meeting lots and lots of generous and extremely nice people. And this hotel and this island was supposed to be our luxury treat in the end of the trip. It turned out awful.
The hotel is very far away from everything and has nothing to offer in the area. The owners are willing to drive you into town and pick you up, but it is not them being nice, it is a mandatory thing for them because otherwise it would be difficult for people to stay there (unless they can rent a motorbike).
The owner David is VERY RUDE, and has no sense of service. It is impossible to talk to him and he will just give you a taste of his ill temper if you have something to discuss regarding the service. The restaurant is over priced and they will charge extra for everything they can.
Our son broke a cup and we were charged 400 Baht for the cup, and he also spilled a bit of juice on the sheets and they demanded we would repay the sheets or pay extra for the cleaning cost. We were so truly offended, had it been us being drunk and spilling redwine all over the sheets i would have understood, but our two year old son spilling juice...common... And when discussing it with David he got so mad and rude and we ended up arguing with him, which is probably the most stupid thing you can do with your customers. And we were staying there for 10 nights and paying lots of money for the stay and at the restaurant. In my opinion it is a matter of politeness and it is just not ok to be that rude to your customers.
Besides, everything on this island is overpriced compared to other places we went to in Thailand, and just not really worth the while.

  • Stayed December 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Gigja16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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205 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014 via mobile

Having stayed at the hotel before,it was my first port of call.Have things changed YES its just got better.Arrived late at airport no problem transport was waiting with a smile.
I stayed for 12 days which was relaxing and fun during the day around the pool talking to staff and guests,this hotel is a gem.Hired a bike via the hotel which is hassel free from their reliable partners,helmet and full tank of gas 5star
.Eating at the hotel is a treat and any quirks of which i have many Nou will accomodate if she can.The room was clean,the bed firm and comfy(just ask for a bed pad if to firm) The housekeeping are quick and exact always laughing as they work.El keeps the bar going duringbthe day.Paul and Dave are doing a great job running this hotel, they and the staff make you welcome from day one of your stay.
You will not go wrong by staying here .

Stayed June 2014
Helpful?
Thank Ernie36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sidney, Nebraska
1 review
Reviewed 29 June 2014

Horrible stay in Lamai, dogs around us at the restaurant, rooms are not clean.
Very far from everything, don't expect to walk to the beach, 45 minute...
One of our worst experience in Lamai
Please avoid

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank george a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2014

Just had 4 nights here.If you like casual.quiet and friendly this is a great place.Easy half hour walk to town& beach or Paul is more than willing to drive you.If you have any problems don't hesitate to speak to Paul,he is a great person!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judycowra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 May 2014

We had a great stay at the Tropical Palms, the owners/management and the other staff there are very helpful and the place is clean, well managed and excellent value for money. The resort is about 30 mins walk from the main beach area, something we did not try. But they do give free pick up and drops to the Lamai beach, which works well. Make sure you hire a bike/scooter to make the most out of your trip to Koh Samui.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aditya J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2014 via mobile

Only been here one night so far and it's amazing. All staff happy to help no matter what the issue. Definitely recommend. Pool much cleaner than others we have been to. Lovely and relaxed. A bit out of the way but lifts into lamai are frequently offered!

Stayed May 2014, travelled with friends
Helpful?
Thank Lizzierobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 April 2014

We thoroughly enjoyed our stay here. It is very relaxing with very clean rooms and a lovely swimming pool.

As others have said previously, yes the location is a little far out but you can walk (15 mins) or Paul the owner provides a free service into town or wherever you need to be which is fantastic. We hired scooters so we were able to get about whenever we needed to.

Paul was very good to us, very friendly and gave us advice on where to go / where to eat etc. He also made sure my mum's shuttle bus to the airport was definitely on its way and generally helped us out.

All in all, we would highly recommend this hotel, it possesses a very relaxed atmosphere with outstanding owners and staff.

Thank you to Paul for your hospitality and service. We will more than likely be back in the future! Colette and Emily (and Ben the tagalong).

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emily W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tropical Palm Resort

Property: Tropical Palm Resort
Address: 23/2 Moo 6, Maret, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Maret
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 72 B&Bs / Inns in Maret
Price Range (Based on Average Rates): £
Hotel Class:3 star — Tropical Palm Resort 3*
Number of rooms: 29
Reservation Options:
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Also Known As:
Tropical Palm Resort Ko Samui, Thailand

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