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Airport Resort & Spa
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Reviews (142)
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All reviewsfree airport shuttleone night staystayed two nightswould stay here againnice poolcomfortable bedtaxi servicepool areaper nightbathtub
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Reviewed 9 August 2013

We stayed for one night before an early morning flight from Phuket. For this purpose it was perfect. Despite the "resort" in the hotel name, this is an airport hotel rather than a resort. Prior to our arrival we had emailed the hotel requesting one double room and one twin room, and this had been set up for us as requested. We used two rooms and our biggest complaint was that one of the rooms literally stank of cigarette smoke. Overall this place was adequate. The hotel is cheap, the rooms are big, cleanliness is adequate, the pool looked OK, the gardens were reasonable. The staff had minimal English language skills, but they organised a taxi for us into town for a reasonable price. Early transfer to the airport the next morning was timely and without any issues.

  • Stayed: July 2013, travelled with family
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Thank Familytravellers22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2013 via mobile

Not a good experience.... Without exception, all staff rude and uninterested..... Never seen anything like it, so bad it's almost funny. Food terrible. Pool dirty!!!! Do not disturb signs unavailable..

  • Stayed: April 2013
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Thank AndyJill757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2013

Don't believe the negativity you may read about this place. No it's not a five star resort but it is excellent value for your money. The staff and grounds,especially gardens, are most welcoming and add a nice touch to your stay.

  • Stayed: July 2013
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Thank Marpetelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2013

After reading other reviews about this accommodation, I was very unsure about what to expect. Our stay was booked though a Groupon offer. Again, no transfer was waiting at the airport, but this was arranged within half an hour or so. After arriving at the resort, we were greeted by very polite staff and shown to our room. We settled in and had a few beers from the pool bar. My husband had a swim and we had a sleep for the early evening. We went to the small but cozy restaurant for dinner and this was the most surprising part. Everything we ordered was wonderful! Very tasty, authentic Thai food, with great service. I would stay here again if I needed accommodation close to the airport. Didn't hear the planes.

  • Stayed: May 2013, travelled as a couple
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1  Thank Kindredspirits1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2013

Our stay was booked through a Groupon offer. No transfer arrived but after some discussions with airport staff, they called and got us picked up straight away. On arrival we were advised we didn't have a reservation and would have to pay a further 1300 Baht if we wanted a room - another 2 couples we met had the same drama. Our room was unclean and infested with insects. We asked three times for towels before we ended up having to pinch some from the pool area so we could have a shower. When we followed this up later that evening at dinner we were advised they didn't have any left, yet the place didn't seem to be booked out. The next morning they turned off the water so there was no ability to use bathrooms. Overall we had a poor experience and were glad it was one night only. I think Groupon and Ignite Travel need to take some responsibility over this and conduct better research into what they are promoting. From this experience alone I would avoid both the Airport Resort & Spa and Ignite Travel Group in the future.

Room Tip: Stay somewhere else
  • Stayed: May 2013, travelled as a couple
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Thank GlobalRunaways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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