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1 - 6 of 89 reviews
Reviewed 16 July 2018 via mobile

The Resturant menu is huge but Nothing is available and none can be ordered
I had to place online order from pizza hut
Hotel is nice lovely nature nice rooms.
Main problem no one speak English properly.

Stayed: July 2018, travelled as a couple
Thank Mohamed h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2018 via mobile

This hotel was just what we needed after travelling round Thailand for a month. It was so peaceful and the pool was amazing. So fresh and warm to swim in.

It is very remote and you do need to get taxis everywhere or hire s car or bike. Taxi were expensive too however they are willing to take you wherever you want to go and we took the guys number so booked direct with him rather than through hotel as they add on an extra 200 baht.

Food was good however my partner did spend a day in bed with a bad stomach. Not sure if it was from hotel or elsewhere however it came on during the night after eating at hotel. This put him off eating there which made meals difficult as there isn’t anything else nearby.

Overall this hotel was very good value for money and if you want peace and relaxation then I’d recommend it.

Stayed: January 2018, travelled as a couple
Thank 296natashar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sujinthra S, Public Relations Manager at Crystal Wild Resort Panwa Phuket, responded to this reviewResponded 26 January 2018

Dear Valued Guests,

Thank you for your comments. Thank you for trusting us to take care of your holiday. We hope you have a nice day and get a good impression. We deeply value your relationship with Crystal Wild Resort Panwa Phuket and are committed to providing you with the highest level of service simply because our customers deserve the very best.

If you need a taxi The resort provides driver contact services. The price is cheaper than the general price. Please inform the staff at front and sorry for what happened.

If you have any further questions or comments regarding this matter, please feel free to discuss it with us at info@crystalwildresort.com or 076 315 293-4

Best Regards.
Sujinthra Saengchan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

This isn't the best hotel we've stayed at but for what we've paid it's definitely provided a lot of value.

Staff is friendly, room is clean, what more can you ask for this type of budget.

If you have a scooter or a car, getting around will not be an issue.

Stayed: August 2017
1  Thank GordonJordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sujinthra S, Public Relations Manager at Crystal Wild Resort Panwa Phuket, responded to this reviewResponded 7 November 2017

Dear Valued Guests,

Thank you for your comments. Thank you for trusting us to take care of your holiday. We hope you have a nice day and get a good impression.

We deeply value your relationship with Crystal Wild Resort Panwa Phuket and are committed to providing you with the highest level of service simply because our customers deserve the very best.

If you have any further questions or comments regarding this matter, please feel free to discuss it with us at info@crystalwildresort.com or 076 315 293-4


Best Regards.
Sujinthra Seangchan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2017

We chose the hotel because we wanted to be away from the crazy Phuket crowd. Where we sure were ! So much that it was difficult to go anywhere without spending a fortune. Taxi called to the hotel are all fixed prices (and looks like it is the same all over the place anyway).
There is a taxi station ~400m up the road which can give you a bit of leeway for negotiating a bit on prices etc, you get a taxi driver and stick with him for future rides if you can, that would help. But it is still a pain.
There is zero access to beach and when we got there (we went to chill at one of the only hotel by the water one day) you can't actually swim in (cutting little things in the water), the staff told us after we asked questions.
Walking places is possible (minimum of 2km to get anywhere) but the sides of the road are narrow and it is a no go when it's dark, no questions.
The hotel in itself is quite nice, rooms are lovely, big, sunny and modern. Pool was a hit with the kids. Starting to show a bit of wear & tear but I can go with that. Loved the fake grass by the pool, so much better than hard ground. The plants are lovely and very well maintained. TV with fox channels was handy for rainy days. Really quiet at night and during the day which is super relaxing.
The cleaning crew does a good job and we never had problems there.
Where the hotel is a major let down was in the services, unfortunately (apart form the location issue). It looks great, it is grand but the service delivery was just not there :
- Very poor English from staff. As in really lacking.
- The "travel agent service" is "pick a brochure and we book it for you" (no advice, negotiation, search). Couldn't recommend anything more than what's with the flyers.
- the restaurant is a world in itself. The food is nice enough (if over priced). It took 5 nights to have a meal with no issue. The staff is not trained properly and they really don't seem to care / enjoy being there. We were feeling guilty for all the issues but then we realised the issues were theirs. Waiting 2h for a meal is not ok, getting chilli when you way no chilli is not ok, having 3 glass for water when there are 5 people at the table is not ok.
- DVD players in the rooms, when we ask if they have dvd they don't. The lady didn't even know there were dvd players in the room and had to check.
- The library has 2 pc (which was good to search for things ourselves) and books. All the books are Mangas in Thai. It sure looks good in pictures but not very handy for tourists...
- we kept seeing people being led to their rooms carrying their own luggage. No trolleys or hands on help there. We got lucky there, we arrived at 22.30 with 2 sleepy kids and bags, we were welcomed by one of the only helpful staff member who went to fetch someone to help us out. He proved himself furthermore in the following days too.
It just adds up to annoyance.

Room Tip: room ground floor are easier to access pool.
  • Stayed: January 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank HappyElodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sujinthra S, Public Relations Manager at Crystal Wild Resort Panwa Phuket, responded to this reviewResponded 8 November 2017

Dear Valued Guests,

Thank you for your trust in our resort. And thanks for your feedback.

On behalf of Crystal Wild Resort Panwa Phuket, as we received a notice from your side, please accept our most sincere apologies for the inconvenience you may have experienced.

At Crystal Wild Resort Panwa Phuket, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon full review of the situation, we tightened the cause to recent internal system update.
As a verification to our strive for perfection, we have taken steps to ensure that this will never happen again by creating companywide training sessions.
We deeply value your relationship with Crystal Wild Resort Panwa Phuket and are committed to providing you with the highest level of service simply because our customers deserve the very best.

If you have any further questions or comments regarding this matter, please feel free to discuss it with us at info@crystalwildresort.com or 076 315 293-4

Best Regards
Sujinthra Saengchan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2017 via mobile

Rooms were clean, tidy and very spacious. Staff were friendly, well-mannered, helpful and could speak good English. The recreational facilities consisted of a pool and gym and open from 7am to 7pm daily.

Options for food included an on-site restaurant (Kong Kang) and room service until late night. Buffet breakfast was served from 6-10am daily (included in deal) and consisted of continental and local dishes. Quality was very good and the variety was okay. A free-of-charge mini-bar was available in the rooms and refilled daily.

Taxi fares to and from the hotel were very expensive due to the Resort's outskirts location. Private cab bookings with taxi drivers were significantly cheaper (200 thb less) than booking cabs through the Resort. Negotiations are a must when booking taxis. Start by reducing the fare by 30-40% and then compromise your way up.

Stayed: December 2016, travelled with family
1  Thank Bubbush1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sujinthra S, Public Relations Manager at Crystal Wild Resort Panwa Phuket, responded to this reviewResponded 8 November 2017

Dear Valued Guests,

Thank you for your trust in our resort. And thanks for your feedback. We are very grateful. And we would like to use your feedback to develop our resort to maximize the benefits of the customers.

We deeply value your relationship with Crystal Wild Resort Panwa Phuket and are committed to providing you with the highest level of service simply because our customers deserve the very best.

If you have any further questions or comments regarding this matter, please feel free to discuss it with us at info@crystalwildresort.com or 076 315 293-4

Best Regards
Sujinthra Saengchan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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