We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not international standard”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Metropole Hotel Phuket
Ranked #10 of 11 Hotels in Talat Yai
Reviewed 4 December 2013

We were booked in here by our travel company during a stopover for a ferry transfer. The hotel has 18 floors and the appearance of an international style hotel, but was disappointing. The room itself was comfortable, no minibar or fridge or safe, there was a kettle and 2 glasses but no tea etc, rather strange. Breakfast was buffet style and OK. Service on the reception desk was very poor for a hotel of this type. I am not the sort of person who expects everyone to speak English, but at a place like this I would expect a reasonable standard. There were two older ladies on reception who I assume were in charge, but they didn't seem to know what they were doing. The younger reception staff were very helpful and friendly. There was no information about the hotel in the room, we had a look around and facilities such as the spa seemed to be closed, there was a pool but the adjoining food area looked abandoned. The coffee lounge was mostly empty, we were served by a helpful waitress but the whole area needed updating to attract people in. I would not stay here again, would rather find a smaller place.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank marymary27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suraj S, General Manager at Metropole Hotel Phuket, responded to this reviewResponded 12 December 2013

Dear Ms.Barry,

Thank you very much for your kind recent stayed with us and hope you had a wonderful journey back home.

Your kind feedback of valuation and comment are helpful for us to recognize the area of best services that we need to improve to better service in the near future.

Ms.Barry, we hope you’re not marred overall impression with us and look forward to welcoming you and your family back to stay with us as soon as your convenience.

With warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (177)
Traveller rating
Traveller type
Time of year
Language
  • More languages

53 - 59 of 177 reviews

Reviewed 15 October 2013

Stayed 3 nights during the Vegetarian Festival.
positive:

1. room is big, with a good overall view.
2. good location
3. friendly staff
4. large hotel lobby
5. free wifi in room & lobby

needs improvement
1. Blur TV vision .
2. make up room service needs reminding.
3. no safe for keeping valuables.
4. breakfast so-so.

  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cheedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suraj S, Manager at Metropole Hotel Phuket, responded to this reviewResponded 16 October 2013

Dear Guest,

Thank you very much for taking time to provide your feedback regarding our Hotel. We are certainly disappointed that your stay was not that it could have been.

We would like to apologize for your inconvenience caused and do hope to be able to welcome you back to our Hotel again for your next trip to Phuket.

Yours faithfully,

Suraj Sangjarassri
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2013

The hotel looked a lot nicer from the outside.

There was a lot of cockroaches in the rooms (we stayed in two different rooms on two different floors) and there was a smell of mold in the whole hotel. Otherwise the room was old, everything looked like it was from the 80s and hadn't been updated since then.

  • Stayed: February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Tiina O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suraj S, General Manager at Metropole Hotel Phuket, responded to this reviewResponded 17 October 2013

Thank you very much for your staying with us and your kind evaluation and comment are helpful for us to recognize our areas of service that we need to improve to better serve all our guests.

We are look forward to welcoming you to our Hotel again in the near future, thank you in advance.

Your faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2013

Stay in room#1707 with a nice sea view. Big baht room with huge shower. Great location and close to Phuket Big Ben (Clock tower) wich easy to go everywhere in down town. I rent a motorbike to ride every beaches, on the way back to hotel just ask local people how to get to Phuket Big Ben (Clock tower). Breakfast was ok. Dim Sum tasty. I and my wife were enjoyable in this hotel and phuket. I will be back for my next trip

Room Tip: high floor with a nice sea view
See more room tips
  • Stayed: March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank siwach007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2013

A little bit difficult to find but situated in the centre of Phuket Town and just 45 minutes from the airport.
My room was on the 17th floor and was good and clean with vies out over the town. Breakfast was buffet style but I did have to find staff to cook me an omelette. Booked through Asia rooms and a good price.

  • Stayed: April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CharlesRoberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2013

The hotel because of its location is very nice and the rooms are also very nice.
But the staff in hotel since welcome to until end was very rude.
Welcome was terrible when i enterd into the hotel receptionsit asked me about booking again and again and no body picked my luggage.
The staff at the breakfast wasnt good at all.
I would just like to say hotel wasnt good at all.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Sp2Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2013

I had stayed in a Junior Suite Room recently and found the room was very clean and the bathroom as well. Breakfast is o.k with wide variety of food, Services are o.k. My appreciation of the stay is receiving warm hospitality treatment from Miss. Kotchamon & Miss. Sukjai, the management staffs of the hotel, which I will keep it in my minds forever.
Harry Lim.

  • Stayed: February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Harold L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Talat Yai
0.5 mi away
Chinotel Phuket
Chinotel Phuket
#11 of 92 in Phuket Town
202 reviews
0.1 mi away
Meroom
Meroom
#4 of 11 in Talat Yai
138 reviews
0.4 mi away
The Tint At Phuket Town
The Tint At Phuket Town
#4 of 92 in Phuket Town
420 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Royal Phuket City Hotel
Royal Phuket City Hotel
#50 of 92 in Phuket Town
242 reviews
0.4 mi away
The Memory at On On Hotel
The Memory at On On Hotel
#1 of 92 in Phuket Town
537 reviews
0.4 mi away
The Malika Hotel
The Malika Hotel
#1 of 11 in Talat Yai
82 reviews
Show Prices
Show Prices
Show Prices

Been to Metropole Hotel Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Metropole Hotel Phuket

Address: 1 Soi Surin, Montri Road, Talat Yai, Phuket Town, Phuket 83000, Thailand
Region: Thailand > Phuket > Phuket Town > Talat Yai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #10 of 11 Hotels in Talat Yai
Price Range: £29 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Metropole Hotel Phuket 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
The Metropole Phuket is a deluxe hotel where you will find yourself in sophisticated surroundings. Experience a timeless combination of island-style warmth and uncompromising hospitality that represents the goal of The MEtropole Hotel, Phuket. Most cordial welcome you all. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Expedia, Agoda, Hotels.com, getaroom.com, TripOnline SA, Ebookers, HotelQuickly, Evoline ltd and 5viajes2012 S.L. so you can book your Metropole Hotel Phuket reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Metropole Hotel Phuket Town
Metropole Phuket Town

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing