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“Welcome greeting late at night”

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Premier Inn Luton South (M1, J9) Hotel
Ranked #1 of 1 Hotels in Flamstead
Nottingham
Level Contributor
156 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Welcome greeting late at night”
Reviewed 3 June 2014

We stayed here on a Saturday night recently and despite our very late arrival after midnight following an evening in North London were given a nice jolly welcome by the guy on reception.
We were allocated a room on the ground floor near reception ( maybe because we had warned them of the intended late arrival and this would have been of benefit to other guests). Having stayed in many Premier Inns in recent years we did find the room rather on the small side compared to other properties in the portfolio. No bath and a very tight fitting shower. Would also point out that the breakfast area is a very small too and booking a slot is essential. Nevertheless we still give it 4 starts as £46 for a Saturday night, great beds and friendly service warrant the rating.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiscerningTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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452 reviews from our community

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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 June 2014

Easy access to the hotel, conveniently placed for major road networks. Hotel itself always clean and tidy and this one definitely lives up to the claim of a good nights sleep. Food was not always hot or fresh at breakfast but you can't expect always freshly cooked food on a budget.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark_J_Winfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonbridge
1 review
Reviewed 31 May 2014

A very enjoyable stay. A big thank you to all the staff who were friendly, helpful and polite at all times. The rooms and hotel were very clean and the room and breakfast were very good value. Very well done.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

Was not happy with the service received overall.
Was not a welcoming environment and was not asked even once how my stay was even on check-out! A lot of noise from the road at night & did 'NOT' sleep well!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank San S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Luton South (M1, J9) Hotel, responded to this review, 12 June 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 May 2014

I was using this hotel as a stopover to break up a long journey and so my expectations where only to get a descent nights sleep which we did. The thing that let it down was the cleanliness of the bathroom in room 209 which had a strong smell of urine, this was pointed out to the receptionist who said she could not smell it but she still gave the toilet a clean. This only slightly improved the smell as in my opinion the seal between the toilet and flooring was not intact and as a result the men of us who are not good aimers when using the toilet results in stale urine under the floor and no matter how much cleaning is done to the toilet the smell will remain.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAWoodsies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 May 2014

Having stayed at other Premier Inns we had a good idea what to expect and we were not disappointed. We knew we would be checking in late on our first evening so we had taken advantage of online check in the previous day. This meant that when we did finally check in it was quick and easy. The reception staff were very friendly and efficient and the overall stay was pleasant and excellent value for money. Sleep quality was very good and any noise was minimal. We would definitely stay at this Premier Inn in the future. It is ideal for the M1 and only 10 minutes from St Albans and the adjacent Harvester provides you with a good place to eat and drink.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevedenlewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 May 2014

The room was very clean and the bed very comfortable. There is some road noise, but a low hum and not too bad. The window doesn't open more than 3 or 4 inches, so it could get very warm in summer. Breakfast was very good (continental). Staff on desk were very pleasant. Lady at breakfast was efficient, although not as friendly as desk staff. We will definitely stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Luton South (M1, J9) Hotel

Property: Premier Inn Luton South (M1, J9) Hotel
Address: London Road, Flamstead, St Albans AL3 8HT, England
Region: United Kingdom > England > Hertfordshire > St Albans > Flamstead
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Flamstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Luton South (M1, J9) Hotel 3*
Number of rooms: 76
Official Description (provided by the hotel):
Convenient whether you're flying through Luton or heading for Harry Potter at Warner Bros Studios ... more   less 
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Also Known As:
Premier Inn Luton South (m1, Jct 9) Hotel Flamstead
Premier Inn Saint Albans
Holiday Inn Saint Albans

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