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“Convenient Hotel, Good Service, Friendly Staff”

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Premier Inn Luton South (M1, J9) Hotel
Ranked #1 of 1 Hotels in Flamstead
Reviewed 1 August 2014

This hotel was in the right place for our trip and provided very good accommodation. The staff were friendly and helpful. The Harvester next door provided a convenient nearby source of a good evening meal and the continental breakfast in the hotel itself was good value and quality.

The negatives were:
1) The drain for the shower cubicle seemed to be partially blocked threatening to cause an overflow. Since we stayed for a single night only, we've no idea how quickly this was resolved.

2) It was a very warm day and night and the room lacked air conditioning. We stayed at another Premier Inn a few days later and they provided fans which helped us keep cooler and they had closed the curtain to help reduce the temperature build-up. Also, this 2nd Premier Inn offered sheets instead of a duvet for the hot night.

3) Charging for Internet access and not giving information about the security of the WiFi service provided. I can't see why it's necessary to charge for Internet access, it feels like a penny-pinching policy. Rather than pay for Internet access for the 2 of us, I brought my own Mobile WiFi device (MiFi on 3 Mobile network) which gave me 3GB of data valid for a month for £15, and I knew it would support up to 5 devices (we had 2x SmartPhones and 2x tablets). Since we were staying at 4 different locations (2 Premier Inn, 2 independent), the MiFi provided best value, security and reliability of service. If the WiFi provided by Premier Inn was free and secure, I'd use it instead of having to bring my own MiFi device. The free 30 mins was not worth using given that we would be using the Internet much of the evening and we needed to be sure the connection was secure (not sure there was any info from Premier Inn about the security of the WiFi offered?).

Despite the above negatives, we'd stay there again as the staff were very friendly and helpful, the food provided was of good quality and value, and the room was pretty good overall with a comfortable bed.

Room Tip: Higher floors are more secure and North facing rooms should be cooler in the summer.
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  • Stayed: July 2014, travelled as a couple
    • Value
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Thank PeterLeicestershire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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292 - 298 of 504 reviews

Reviewed 30 July 2014

I really like Premier Inns and this one was no exception. Very clean, lovely staff, next to a Harvester Pub, brilliant breakfast. The 3 ladies in the morning worked their socks off but were cheerful and pleasant to everyone. Proper porridge and poached eggs, what more can you want. Easy to get to Harry Potterland. The weather was very hot when we went so the room was stuffy, no air conditioning and it was too noisy to open the window. They did provide a fan in the room and how many times does it get this hot in England!

Stayed: July 2014, travelled with family
Thank jennyb1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

This hotel would be fine if it were not for the very warm quilts-13.5 tog plus and the lack of air conditioning.Our choices were cook or sleep with just a sheet and the draught from a fan.I did not sleep well.This hotel is convenient, the rooms are clean and the member of staff was helpful-albeit he said he was already aware of the winter weight quilts in July.If I had wanted a lack of sleep we could have driven home and saved money.The reception desk was unmanned when I left and we were in a hurry.Thick quilts may look nice, but they are hardly condusive to a good night's sleep when the temperature is 25 or more.

Room Tip: Do not stay in the summer.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank chrissmmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Luton South (M1, J9) Hotel, responded to this reviewResponded 4 August 2014

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

My partner and I stayed here for 1 night to visit friends enroute to london. This hotel offers great access to the motorway, quiet clean rooms, a good shower and comfy bed. We did not try the food so cannot comment on that.



  • Stayed: July 2014, travelled as a couple
    • Value
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Thank L0u_Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

Having never stayed in a Premier Inn before, I chose this hotel for it's location, being just a short drive from Wembley Stadium and just out of London. We arrived after midnight after attending a concert at Wembley, and were greeted by a very helpful man on reception, who quickly checked us in and showed us to our room. When we went into the room there was a fan on in there as it was a very hot night and the window was left open with a security fasten on for some air. The room was of an excellent standard in every way possible. The beds are so comfortable that we were asleep in minutes at the end of a busy day.
The next morning we had booked a breakfast before continuing on our journey, and what a lovely breakfast they provided. All you can eat and there was everything you could want. The hotel and staff are a credit to the company and we would not hesitate to book a Premier Inn hotel again if this is the standard of their hotels.

  • Stayed: July 2014, travelled with family
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Thank Doddsy792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

i always enjoy my stays but tend to have parking problems as a disabled person it seems some non disabled disregard blue badge spaces.but this does not make my actual stay less pleasant as the staff go out of their way to make me feel wecome

  • Stayed: July 2014, travelled solo
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Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

We stayed overnight to break up a long journey. The Hotel is everything you would expect a Premier Inn to be, nothing special. Rooms are standard but can sleep a family of 4 and still see the floor. The staff were excellent during our stay both on check in and the night service sorting out a problem with noise outside. Breakfast was good but we were advised to book a table as it gets very busy on a Saturday morning.

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
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Thank YorkFamilyJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Luton South (M1, J9) Hotel

Address: London Road | Just of the M1, at J9, Flamstead, St Albans AL3 8HT, England
Region: United Kingdom > England > Hertfordshire > St Albans > Flamstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Flamstead
Price Range: £43 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Luton South (M1, J9) Hotel 3*
Number of rooms: 77
Official Description (provided by the hotel):
Convenient whether you're flying through Luton or heading for Harry Potter at Warner Bros Studios. Catching a 747 or fancy a great break 24/7? Premier Inn Hotel Luton South (M1, J9) is ideal for Luton Airport and for plenty of tourist sites and entertainment too. So whether you're jetting off or staying put, you'll find we're a great place to stay. Watch the penguins catch fish at Whipsnade Zoo or catch one of your favourite bands at Wembley Arena. Take the kids to see the wizardry behind the Harry Potter films at the Warner Bros Studios, or just enjoy a peaceful stroll over Dunstable Downs. Then come back to the hotel for some lovely food at the Harvester restaurant next to our hotel and a great night's sleep in a comfy bed, and choose to wake up to start your day with Breakfast within our Premier Inn. ... more   less 
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Also Known As:
Premier Inn Luton South (m1, Jct 9) Hotel Flamstead
Premier Inn Saint Albans
Holiday Inn Saint Albans

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