We stayed here for two nights, having done so the previous October. What a difference! It’s still a wonderful pub, with bags of “Olde Worlde” charm, great beer and superb food. Also a perfect situation for walks around the surrounding countryside.
However, the big minus-point was the staff. Whereas in our previous visit, the staff were English and very pleasant and helpful, these now seem to have been replaced by an ill-mannered bunch of surly and largely disinterested East Europeans. Example; when we’d waited 45 minutes for our breakfast, and politely enquired of the waitress what the hold-up was, her response was to say “Well don’t blame me, I’ve only just come on!”, as she turned her back and walked away.
Needless to say, when the breakfasts did finally arrive, the order was completely wrong. The waiter’s response? “Sorry, I’ve completely lost it. What did you order again?”.
The one saving grace in terms of staff was an Australian chap behind the bar, who seemed to be the only one holding things together. Even he was rushed off his feet, especially when the bar queue was quite literally out of the door, as if anyone ordered a coffee, for example, he had to go to the kitchen to make it, whilst the queue lengthened. Incidentally, whilst queueing, it’s best to keep moving before your feet stick to the filthy carpet; likewise on the stairs.
I was astonished when at one point while the Aussie was in the kitchen and I was in the lengthy queue, the lady who I took to be the owner/ manageress appeared behind the bar to smile at us and reassure us that “Someone will be with you shortly”. Had no-one ever taught HER how to pull a beer pump?
A great shame, because it used to be a smashing place, but at the top-drawer prices they charge, we expect better. We won’t be going back.
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- Also Known As:
- The Britannia Hotel Elterwater
- The Britannia Inn Elterwater, Lake District