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Governor's Mansion
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Reviews (112)
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Reviewed 4 February 2014

We recently had a one night stay at the Governor's Mansion and this was located in a fairly remote and hard to access location but we were prepared for this and the bumpy roads and enjoyed the whole process as part of discovering and relishing the fact that this is still not a commercial operation overrun by tourists.

Once we arrived we were greeted in a quiet but friendly manner and the setting was just spectacular. The property was fairly quiet when we arrived and although we did feel a bit conscious about our energetic three year old, we soon became a bit more comfortable. Having arrived in the late afternoon, we went for a walk through the scenic surrounds and enjoyed a game of boules with the kids.

We were able to choose our dinner options at the time we wanted which was lovely. The food itself was okay - nothing spectacular. Breakfast however was disappointing. They had the standard fare on offer - continental and full cooked breakfast but for a place of this grandeur, you would think there would be something a little more special. Most of us had toast and tea for breakfast. It would have been nice if they had a proper baker's basket / selection of pastries and something to make them stand out.

Our rooms were comfortable and reminded us of the history of this place. However, we felt the bathrooms could have been more modernised / luxurious. All in all a comfortable stay in a stunning setting however, a few let downs as above. We also felt that whilst the staff were friendly and courteous, the service was discreet and not proactive. It could have perhaps been fitting to have a "host" of sorts who could talk to you about the history of the place and make you feel more at home perhaps by proactively suggesting activities to undertake.

I would recommend this as a place to get away from it all - the serene surroundings give you time to reflect and take stock of life. However, perhaps not best suited to families with young energetic kids!

  • Stayed: January 2014, travelled with family
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Thank Marsjmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
787christhetraveller, Manager at Governor's Mansion, responded to this reviewResponded 6 February 2014

We thank you for your review of the Governor’s Mansion. We agree with the valued guests that we are very fortunate with the location in an area which is still not overrun by people and commercialized.

I am sorry to note that the cuisine was only OK and not up to your expectations? We do cater for many guests from a diversity of backgrounds and it is not too often we fail to please the guests. We will take note of your suggestions. It is practically difficult to offer what is normally offered in large hotels in the way of a bakers’ basket or selection of pastries.

We have given a lot of thought how to retain this historic mansion and to bring a touch of modern “luxury”. We welcome ideas and suggestions.

Our staff are trained and experienced to be quiet, friendly, discreet and not to be proactive in suggesting pursuits to our valued guests. Majority of our guests do stay at the Governor’s Mansion to relax in beautiful, tranquil surroundings and enjoy the total experience of living in a historic mansion. We do have a lot of families with young children who patronize the GM and they find the activities, facilities at the GM to be excellent and more than adequate.

A longer stay perhaps would have offered the valued guests the opportunities to get a better perception of the GM

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Reviewed 29 January 2014

This historical hotel has a wonderful position amongst the tea plantations with views to die for and it's own immaculate gardens within the immediate surroundings. We were slightly daunted on arrival not least of all by the terrible access road; there seemed little evidence of repairs promised to previous reviewers. However, we soon forgot this as we were welcomed by the friendly staff who couldn't do enough for us throughout our stay, in spite of the apparent absence of any management!

The hotel provides facilities and equipment for numerous sporting activities from tennis to boules, snooker to fishing. You can trek anywhere you like amongst the tea plantations; we chose to visit a tea factory which the hotel arranged.

A lovely, restful couple of days, but the road needs fixing!

  • Stayed: January 2014, travelled as a couple
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Thank CLB-1-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
787christhetraveller, Manager at Governor's Mansion, responded to this reviewResponded 31 January 2014

Thank you for your genuine review of our boutique hotel. The main road (access road) did become very bad due to some problems road development authority had run into with the earlier contractor. The new contractor has completed 4/5 of the stretch of the main road. There is just 1/5 left to do and we are given to understand the repair works will begin in a couple of weeks again. We are at the mercy of the RDA. We maintain our road from the main road to the mansion regularly.

Our dedicated staff do most sincerely appreciate your kind remarks. As for me I ensure all is well at the GM and do have to have days off, travel to Colombo to execute my duties etc. I am pleased the guests did enjoy the total experience and now recommend the GM most highly to others.

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Reviewed 7 January 2014

We had three nights here over Christmas and it was first rate. The staff were attentive down to the last detail and the food great.
The rooms are splendid - we visited several - all different and with lovely views.
As others have commented the road to the hotel is not in good shape but this is set to improve as even while we were there the work gang had filled in the potholes along a stretch of about 100m.
Go if you get a chance.

  • Stayed: December 2013, travelled as a couple
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Thank imacbeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
787christhetraveller, Manager at Governor's Mansion, responded to this reviewResponded 15 January 2014

We are pleased to note that the valued guests feel they were well served at the Governor's Mansion. We thrive to improve and enhance our service delivery. Our staff appreciate your positive review and remarks.

Look forward to you returning if at all possible.

Thank you

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Reviewed 7 January 2014

We stayed one night at Governer's Mansion before climbing Adam's Peak and we mostly enjoyed our stay. We understood the roads in Sri Lanka are a bit rustic, but these roads were just ridiculous. Our talented driver did an amazing job driving up, trying his best to avoid the potholes, but the ride that could have taken 20 minutes ended up taking 40 because he wanted to keep us safe as the road hugs the highly elevated tea trails. I was not fearing for my life, but it was uncomfortable and not scenic because we kept bouncing up and down. When we were not on the pothole filled dirt road we were on the "new road". Even this "newly fixed road" was sub-par with two lines of cement intended for the car's wheels.

However, once we arrived at the property, we were enchanted with the views and the hotel was full of history. I liked that the mansion told a story about Sri Lankan tea country and British colonialism. The hotel features some activities: biking (we did not try this as we were dissuaded by the drive up), tennis (decent clay court, equipment provided), tea picking (seemed interesting). During the day guests are free to roam around and hike the tea trails, which is what we did.

The dinner service was mediocre at best. It was held in the dining room which was over-lit and lacked the ambiance of a colonial mansion (no candles, fireplace, music). It felt awkward and stale. The food was acceptable, but nothing delicious or memorable. We were able to get our laundry done for free, which was much appreciated.

The service at this hotel is acceptable, but there is definitely room for improvement. There doesn't seem to be a general manager and the place seems to be run by junior staff. A place like this needs to have a proper introduction to tell us the brief story of the place, explain what our stay included (what is free of charge and what wasn't), and personable staff. The staff at Governor's mansion did their jobs, but that was it. They did not seem enthused nor did they really want to engage with us.

The hotel room keeps to its historical roots, but could do with some upgrading and more plush furniture. The room we stayed at seemed bare and needed some care, but it was clean and generally comfortable.

Overall, it's a nice place with majestic views of the tea trails which is worth a night's stay. But after you finish exploring the trails, it'd be nice to have a more hospitable hotel and a nice drive to and from the property.

  • Stayed: January 2014, travelled as a couple
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Thank iluvbunbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
787christhetraveller, Manager at Governor's Mansion, responded to this reviewResponded 14 January 2014

"Words are like leaves where they are much abound much sense of truth is rarely found". This review reminded me of something I had learnt during my college dates. I agree that the main road was in a poor state. How could you not notice that they are busy repairing it. RDA had to clear the potholes, clean the culverts and they are carrying out repairs most satisfactorily. There is only about a 2 Km stretch left to repair. The road repairs will be completed within weeks. The road from the main road to the hotel is well maintained by us. Yes we do have a concrete track part of the way to cope with heavy traffic to the factory. No one has expressed any concerns about our private road? Any suggestions?. I am the resident manager. We have enjoyed full occupancy and have been very busy. We do take days off etc. It is not humanly possible for any employee to work 24 hours- 365 days. We had three client service coordinators, one guest service co-coordinator and all the staff. Staff were and are there to facilitate and ensure all our guests receive VIP treatment. Not to over engage or become a disturbance. I cannot understand a remark made by the valued guest "hospitable"? The use of words should reflect what you wish to express. You will be hard pushed to find a group of staff who are entrusted, empowered, responsible, kind, considerate and who will go out of the way to meet with guest’s requests and requirements. We also had the benefit of our CEO - MD and his family who spoke with all the guests during their many visits. Thank you for the positives in the review. We look forward to your return when you will find the road is good state of repair.

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Reviewed 5 September 2013

This is fabulous & a amazing hill country retreat in the beautiful Otterly tea estate with the stunning views of the Holy Adams Peak offering heavenly comfort. Highly recommend for any community even the expatriates to experience as an unforgettable getaway of a lifetime.

Room Tip: Go for the Victorian Suite
  • Stayed: November 2012, travelled with family
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Thank Nimesh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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