Directions to the Lodge, once you turned off the tar road, was not clear at all.
At the lodge, no one was at receiption to receive quests. A lady eventually came and was friendly.
Domestic was still busy sweeping our kitchen and verandah, we felt in the way.
Rooms and kitchen was only surface cleaned, in kitchen on top of fridge was dusty, no ice or ice trays in fridge and ants everywhere, even in fridge. Fridge does not seal at all. Dishes not clean.
Room was dark and not welcoming. Mosquito nets had holes in and only one room had a fan. A cupboard was infront of the one window which made it even worse. Shower was dark, dirty, drain not working and water coming out at 5 drops a minute. There was dust on the rocks in the shower and spiders (which I can understand) in shower, the shower curtain was terrible dark and old.
Had to wait up to 30 minutes when you book for a boat trip. Was not happy.
Staff was very friendly. Area beautiful.
Restaurant food, which I had was nice. Bar and dining area run down, looks like window frames are going to fall down!!!
This stunning destination with a potential nice place clearly shows lack of Owner/Management direction, control and interest. The only item that may appear as if an effort was made was the soap on my bed and the fact that the rooms are serviced.
Although not a luxury place, lots can be improved and nearly or very little cost.
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- Also Known As:
- Kosi Bay Hotel Kwazulu-Natal