Ok, it is a 3 star resort and you don't get all the bells and whistles associated with a 5 star resort (ie. coffee maker in room and waiters tending to your every whim, stocked mini fridge blah blah blah)
The things people get stressed over I really don't understand! The food is fine and yes things are often repeated, but there is at least one new thing to try every meal period.
The drinks are fine and the usual assortment of selections, like rum punch, piña coladas, cuba libres etc
A lot of people on trip adviser recommended getting a junior suite, but we had room 233, one row back from the beach and it was a standard room and more than big enough! The bathroom was small but the rest of the room was quite big. Junior suites must be huge. We had a couch, with a coffee table, and a small 2 seat dining set . There is no dressers per se to unpack but we just kept it all in our suitcases. The room is clean and beds very comfortable.
Pool is great! No complaints at all there. We never had any trouble getting a lounge chair and had no trouble with our towels. We exchanged our towels for clean ones every day and just make sure you get your ticket back from towel guy since you need it for check out.
A la cartes are decent. We tried the seafood and the cuban, nothing negative to say.
We walked to the commercial centre , not much there but a convenience type store , souvenir shop, one restaurant and a bank.
We checked out caracal and brisas, gran club appeared to have the nicest pool. Just from walking around the resorts brisas is probably of a slightly higher caliber but not enough to justify a much bigger price tag.
Mirtha , the Sunwing rep at gran club great at her job and very knowledgable. We booked the lobster dinner with dance lessons, bonfire, drinks at coco beach and a day excursion called last day in cameguey. The coco beach dinner was fun but understand that the lobster that you expect and what you get are different. You don't get garlic butter (which we didn't expect), and food in cuba is generally quite overcooked. This was no exception.
The "last day in Cameguey "was a great idea . When you have to leave the resort at 3:30 to be at the airport at 5pm, you are sitting around all day waiting to leave. This tour you leave at 9am and you are busy all day enjoying the culture, sites, and food. A great use of the last day. We went to a local food market, a local artists who created pottery and painting, a description of a lot of sites while travelling in the bus and also got out to walk around revolution square, shopping, and a real cuban lunch, and listen to a wonderful cuban music group.
The staff is friendly , no issues, didn't have to wait a long time for drinks and service was the same no matter if you tipped or not . Once they get to know you they remember what you drink etc.
in the buffet restaurant the senior staff are slower to give basic service and hang around service areas...younger staff seem more eager to please.
We didn't see much of the shows at night but heard they work hard to put on a good show. During the day the animation team try hard to keep kids and adults busy and have fun. No pressure if you are not interested.
Can't think of much else to say but that we are taking our kids next year. As another reviewer said, a diamond in the rough. Excellent value for your money.
- Official Description (provided by the hotel):
- This all-inclusive hotel is located right on Santa Lucia Beach, Camaguey Province, Cuba, just a few feet from the coral reef. Its well kept tropical gardens, professional and friendly staff, make this resort the perfect vacation choice for families, couples and honeymooners. Accommodation 252 air conditioned rooms: 12 coral suites, 8 superior junior suites, 86 junior suites & 2 junior suites with special facilities for guests with disabilities and 144 standard rooms. Every room has private bath, mini - fridge, telephone, satellite TV, hair dryer, 110V & 220V. Each junior suite has a living room and balcony or terrace. Included Services For food and beverage services there is a buffet restaurant, specialized in international cuisine; three "A la Carte" restaurants specialized in Cuban, Italian and seafood cuisine. There are 5 bars: lobby bar, beach bar, pool bar, coffee bar and a discotheque. A snack bar is available. The hotel has a swimming pool with separate area for children; day and night entertainment with shows and live music; Mini club with varied daily and night activities for children from 4 to 12 years old. Dance lessons, Spanish lessons, table games, billiard, ping pong, bicycles, non motorized water sports and tennis courts. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travel Republic (UK), Evoline ltd, Booking.com, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Hotel Roc Santa Lucia (Ex Gran Club) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Gran Club Santa Lucia Hotel Playa Santa Lucia
- Gran Hotel Camaguey
- Gran Hotel Santa Lucia
- Santa Lucia Camaguey