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Ibis Vitoria Aeroporto
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Reviews (493)
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13 - 18 of 493 reviews
Reviewed 12 August 2012

The recepcionists are nor well trained, too slow, do mistakes and don´t know how to fix them.
The bathroom, specially the shower box was not well clean, the room mirror has probably not being cleaned for lots of time. at the restaurant served us an already opened bottle of wine. This hotel looks to be poorly managed and dos not reflect the high quality of almost all other Accor hotels around the World.

  • Stayed: August 2012, travelled on business
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Thank sguedelha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabíola C, Gerente geral at Ibis Vitoria Aeroporto, responded to this reviewResponded 4 September 2012
Google Translation

Prezada Sr.

Agradecemos por nos contar sobre sua experiência no Ibis Vitória Aeroporto. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas.

No Ibis, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências.

Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2012

Simple, clean, cheap room, close to the Vitória airport, good air conditioning, clean and comfortable bed, nice staff.
Stayed two nights with my wife, was very satisfied with the service given. Fully recommend the hotel, although it is mostly indicated for those doing business in Serra or in one of the companies close by, such as Vale or Siderúrgica Tubarão.

  • Stayed: August 2012, travelled as a couple
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Thank Alf_Bacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabíola C, Gerente geral at Ibis Vitoria Aeroporto, responded to this reviewResponded 4 September 2012
Google Translation

Prezado Sr.,

Apreciamos imensamente seus comentários referentes á sua hospedagem no Ibis Vitória Serra . É sempre um prazer receber impressões positivas.

Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.

Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.

Sinceramente,

Fabiola Carbello
Gerente Geral

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Reviewed 4 January 2012

First of all, if you have a desire to be located downtown or close to the beach, this is not the hotel for you. But the hotel is exellently located if you want to be close to the airport, you can see the airport from the hotel. Withing walking distance you also have a big supermarket, and a little further down the road on the other side you have a huge shopping mall which I really liked. A good thing about this hotel is the price, on the weekends the price is 119 reais, which is a good price in Vitoria for this standard. General cleanliness was also very good. Hotel seems quite new, and the standard double rooms are ok, though not the biggest I have seen. New samsung flatscreen tv's in all the rooms which I appreciated. Breakfast was ok with basic choices, but this is not included in the room rate. Wireless Internet is not free which is a minus, but the price is not too bad, 12 reais for 24 hour use. If you don't want to pay this, you can get a 1 hour free voucher if you use your laptop in the reception area. Staff service can definietly improve, a rather dry receptionist checked us in, and for some reason added another reservation to my creditcard, so including the one I had made on the internet, I had 3 reservations on my card. Other staff later was more helpful, but a smile goes a long way, and a thank you, good bye, welcome back and similar simple phrases of politeness are things I expect from staff when staying in a hotel. The security staff they use also look at and talk to you like if you were a criminal, if you have any contact with them. So an upgraded level of service and courtesy would be appreciated.

  • Stayed: December 2011, travelled as a couple
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1  Thank Ichi74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 days ago via mobile
Google Translation

Stayed: April 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago
Google Translation

  • Stayed: March 2018, travelled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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