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“unique experience” 4 of 5 bubbles
Review of Mabula Game Lodge

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Mabula Game Lodge
Certificate of Excellence
Tehran, Iran
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“unique experience”
4 of 5 bubbles Reviewed 20 November 2011

don`t expect luxury romms it`s a safari trip not sp clean but helpful staff they care about u and ur needs ,good spa ,nice enviroment with dif animals around lodge like monkeys

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sandbad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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496 reviews from our community

Traveller rating
    200
    194
    68
    18
    16
See reviews for
187
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48
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Brasilia, DF
Level Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 1 November 2011

that did not show up my stay at the hotel was very good! Even waking up at 4 AM for a nice ride after the animals with your friends is a good thing! Dinner was excellent and provided a very nice opportunity to try different kinds of meat in all sorts of South African sauces and spices. The prices for drinks were actually good.
The breakfast after the early morning game was splendid! All sort of choices were available and everyone in my group liked it very much.
I definitely recommend Mabula!
Friendly and helpful staff completed my stay.

  • Stayed December 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rmabeci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 4 October 2011

Defenitely not a four star lodge. What we did not like; no mini bar in room, the bed is very small, linen old, no service in restaurant, had to get up and ask for our drinks order to be taken, staff in restaurant unfriendly, napkins were dirty - showed Manager who took it away but never brought back clean ones, Room walls paper thin you can actually hear what your neighbours are saying. What we did like; food was enjoyable, swimming pool area, game rangers are friendly, the highlight of our weekend was a trip to Zebula's Adventure with Elephants (not part of Mabula). Please be warned if you looking for four star accomadation and treatment then Mabula is not the lodge to provide it. Just dont like to pay 4 star prices for a 3 star lodge.

  • Stayed October 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bonita C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaipur
Level Contributor
210 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
3 of 5 bubbles Reviewed 29 September 2011

I just got home from a 2 nights stay at Mabula. Had gone there with a group of 24 women. We checked in late after a long journey from Hermanus. I was pleasantly surprised that they kept the lunch till 3:30 p.m. just so the group didn't miss lunch.

I got Indian food in Africa after almost 8 nights and was more than happy with that. After a rushed lunch we sprinted for the 3:30 Game Drive. I got on M17- and SAM was our Ranger. Sam proved very lucky for us and in the 3 drives that we took, we sighted lions, elephants, hippos, rhinos, zebra and a variety of birds and antelopes.

We had room 219 at the far end of the lodge. The room was spacious and rustic in a way. But I liked it a lot. However here are the issues that I had with mabula:

1. The safe and the phone in the room were not working and in spite of repeated requests at the front desk nothing was done. No action taken.

2. At all times of interaction the front desk staff were only pleasant with whites or colored people. Us- Asians are kind of treated pretty rudely. I really wanted to tell them that your owner is an Indian so guys have some respect. You come from Nelson Mandela's country, you should not treat people on basis of thr skin color.

3. one of the group members wanted to know if there is a phn in the premises where pre-paid cards can be used. She was curtly told "I dont know" by the front office staff. BTW, right next to the wildlife activity centre there is one. Can someone working with mabula miss that kind of detail??

4. During our lunches and dinners at the restaurant- many times i was told "dont sit on this table, go sit somewhr else". Why??? What if I just wanted to sit on that particular table??? Did i pay for this kind of rude remark???

5. The linens in the room were not well cleaned. they had stain marks and sheets not white but almost pale beige.

6. On the last night, I asked for my bills. Since i was on a full board package only had to settle 2 bottles of water and one margarita. Apparently, another guest from 129 had signed a sprigboke shot under my room number. The minute I checked the bill and brought up the issue- the front office person started with "you should settle at the bar in the first place, why leave it for later". I had to go to the extent of telling her that a 15 Rand springboke is not a big deal in terms of money that i will cheat Mabuala for that. At the end it got sorted fine, but again the way i was treated for mentioning a wrong bill...was really disappointing.

The only good thing about mabula was the wonderful and warm attitude of rangers like yanni and sam. Else i felt very badly treated and I ahve travelled a lot across the globe and nowhere did i feel i am badly treated only coz i have brown skin. Sad that a country where apartheid is abolished has this attitude till date. INDIANS do Not Go to MABULA coz there is no respect for you.

Room Tip: Try to avoid the block that has 218-221. its way to far from the rest of the property
See more room tips
  • Stayed September 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank anuroopabanerjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 16 September 2011

I love love love Mabula..... Everyone is helpful and polite, the game is awesome, the Game Rangers are superb and go the extra mile for everyone. The Game drives are awesome and I can only say WONDERFUL things about Mabula... STUNNING PLACE.... wonderful place! MY OTHER HOME!

  • Stayed May 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chez53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria, South Africa
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 23 August 2011

I would not recommend anyone staying here. The service at the wildlife centre is poor. The restaurant could not accommodate my family and friends as they were fully booked which caused us to sleep with an empty stomach as the nearest alternative is approx. 30km away. Maintenance was done on our unit while we where there with no notification. This is definitely not what you expect from a 5 star establishment. Totally unacceptable, money wasted.

  • Stayed July 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank sune R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 10 July 2011

After making wonderful memories at Mabula 20 years ago. I even took my class as a teacher it was so great, I took my family this weekend. What a huge disappointment! Unfriendly staff with a no-can-do attitude. Uncomfortable beds, linen and pillows at least 20 years old & don't fit properly, air con not working properly, food atrocious, toilet broken, shower blocked, and Beauty at the child's entertainment was so nasty to my son he cried. I want a refund or at least can I pay 2 star rates for 2 star service and rooms, as i spent a fortune of money for all this discomfort. A huge thank you to Sam our game driver who bent over backwards to find the big 5 for us.

Room Tip: Wait until room renovations are done and staff is properly trained
See more room tips
  • Stayed July 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank InspiredParenting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaveBunyard, Director of Sales at Mabula Game Lodge, responded to this review, 17 August 2011
It is our priority that all guests at Mabula Game Lodge experience fullfillment of their expectations. We are fully committed to ongoing improvements and for this reason we value all guests feedback highly. As head of Sales and Marketing for the lodge I can confirm that management has adressed any shortfalls noted in this guests feedback and actions have been taken to fully rectify any shortfalls in the product or service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mabula Game Lodge

Property: Mabula Game Lodge
Address: Rhenosterhoek Spruit Road, Mabula Private Game Reserve 0480, South Africa
Region: South Africa > Limpopo Province > Waterberg > Mabula Private Game Reserve
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Speciality Lodging in Mabula Private Game Reserve
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Mabula Game Lodge 4*
Number of rooms: 48
Official Description (provided by the hotel):
Set against a backdrop of lush green mountainous vegetation, Mabula Game Lodge is set in one of South Africa's finest private game reserves. Only two hours north of Johannesburg, this 12000ha reserve is home to an abundance of animal and birdlife, including the "Big 5." All 47 rooms are air-conditioned, contain LCD flat-screen television, en-suite bathroom, telephone, hair dryer, safe and tea/coffee making facilities. Dining venues, outdoor cocktail and whiskey bar, swimming pools, tennis court, children's programme, safaris in open 4x4 vehicles, horseback safaris, archery, paintball, star gazing, eco adventure safaris, guided bush walks, crocodile feeding demonstrations, snake demonstrations and the Ground Hornbill Project and reptile centre. Mabula can assist with all conference requirements, including venues, informal breakaway rooms, private dining facilities and team building activities. Children 0-5 stay complimentary when sharing with parent; 6-11 years pay 50% of the adult sharing rate. 12 years and older pay full adult rate and occupy their own rooms. The lodge is situated in a malaria-free area. Gate entry fees are applicable. ... more   less 
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Also Known As:
Mabula Game Hotel Mabula Private Game Reserve

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