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“cozy and comfortable in relaxing surroundings”
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Review of Coombe Cottage

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Coombe Cottage The Approach
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Very good
11 reviews
Sitting Room
Coombe Cottage
The Approach
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Overview
Private Room, 1 Bathroom, Sleeps 2
New Malden, Greater London, England

Reviews from our community

Very good - based on 11 reviews
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Reviews from our community

Date | Rating
  • English first
  • Portuguese first
  • Any
English first
English first
Portuguese first
Any
English first
bjh83
London
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very uncomfortable and was not relaxing at all”
Reviewed 25 November 2014 for a stay in November 2014
3
people found this review helpful

My stay at Coombe Cottage was not a very good one. The mattress was uncomfortable, the living room seating and the dining chairs were very uncomfortable to sit on, had to put up with slugs in the kitchen, the cupboard doors both in the kitchen and the bedroom were badly fitted, the bathroom door was also badly fitted in that you had to pull hard to open it, plus also I nearly got stuck twice in the bathroom as the lock got caught up with the door handle, the kitchen window wouldn't open, I did twice genuinely accidently switched the outside lights on but I was told to switched them off because it affected the neighbours, had to put with noise from the pub next door to the property on a couple of nights, I could hear one morning a lot of trains hooting from the nearby railway line, at night time when it was dark it was hard to locate where the gate was, vehicles were in the way in order to get direct access to the gate so I had to walk round them, it would be hard to park at the property as other vehicles were also parked there as well, it was only clean once during my 28 nights stay but that only happened because I was standing outside the property one night waiting for someone and I was asked if I wanted it done, even though I said what food that I was intolerance to I still got one of them left for me when I arrived, the advert is misleading in saying that it is B and B as it is not every day it just breakfast food items to start you off at the beginning of the stay.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Uncomfortable mattress
Travelling group: Solo Traveller
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Feb 2015
We are very sorry that your did not enjoy your stay with us and would like to address the points your raised as follows:

The mattress was replaced prior to your arrival, is deep, expensive, fitted with a topper and mattress protector and has an electric blanket.

We had great difficulty contacting you, despite phoning you on the cottage intercom and knocking several times on the door with you in plain site and only a couple of feet away, this is why we approached you on our drive to arrange access to eventually be allowed to clean the cottage. Even then you could not understand our intentions due to your severe sight and hearing disabilities. The resulting mess left by you in our cottage was indescribable and required the services of professional cleaners. We have never before or after encountered any slug presence and have been repeatedly complimented on the high standard of cleanliness that we provide.

There is always parking made available on an exclusive basis for guests who have a vehicle and I can only again put your problems with negotiating the drive down to your impaired vision.

The access to the cottage has flood-lights to ensure a safe and easy passage but out of consideration to our neighbours we ask that these are not left on permanently.

Your comments about the doors in the cottage have been noted, it is due to swelling of the wood over the winter period and will be dealt with accordingly.

Both our web-site and the Holiday Lettings advert clearly state that we provide a starter pack only and we did our level best to adhere to your food intolerances when we provided yours and can only apologise if it did not meet your requirements.

We fail to understand how anyone could hear trains that run from a station that is a ten minute walk away and we have never been disturbed by the pub in over ten years of residence.

We take great pride in the presentation of the cottage and always strive to be both welcoming and understanding of our guest needs and feel that the lack of communication on this occasion created a huge barrier which left both you and us feeling unsatisfied.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
canadianA...
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“cozy and comfortable in relaxing surroundings”
Reviewed 16 October 2014 for a stay in October 2014
2
people found this review helpful

This place was a great escape at the end of a day full of traffic and throngs of people. There were plenty of restaurants to eat in or take out and a great supermarket close by. Charles left a good assortment of food to keep us going for breakfast so that was convenient and saved on cost. The place was clean and modern and so serene as you look out the window at a cute little country garden. It was a five minute walk to the train station. Beware that at rush hour the train is packed so travelling with a heavy suitcase is not fun!

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Feb 2015
So happy that your stay with us was a pleasant one and that you appreciated our garden it is a great love of ours.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
one2onedr...
Chesterfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“perfect!”
Reviewed 3 October 2014 for a stay in September 2014
3
people found this review helpful

Lovely cottage, well positioned for visiting Hampton Court & River. Close to amenities, Friendly & helpful owner. Wonderful 'Spotty Dog'!!
Was everything we wanted for a weekend away without the kids. Would highly recommend it.

How easy was it to book the property? How helpful were the directions to the property?
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Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Quiet & secluded
Liked least: nothing!
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Feb 2015
Delighted you enjoyed your visit and your anticipated visit to Hampton Court. It was a pleasure to meet you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karina T
Wairarapa, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“A great spot for a few days exploring London”
Reviewed 6 September 2014 for a stay in September 2014
3
people found this review helpful

Good communication and helpful advice from the owners of this clean self contained cottage. Easy access to Central London via public transport and local shops a few minutes walk away. I slept well due to the cottage being set back from the main road. Can't fault the place, thoroughly recommend it !

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Solo Traveller
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 Sep 2014
We are very pleased that you enjoyed your stay, please come and visit again soon !
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Simon K
Sheffield, England, United Kingdom
Level 4 Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Brilliant”
Reviewed 19 July 2014 for a stay in July 2014
3
people found this review helpful

We had a wonderful 2-night stay with Charles and Micaela. Coombe Cottage is a perfect combination of B&B and self-catering, and they'd left us some delicious breakfast in the fridge including some smoked salmon! We had a lovely day at Hampton Court Palace, which is only 4 stops away on the train, and we bought some salad-type food on the way home to have later; this is the beauty of this place. As it was a warm evening, Charles brought us a table and 2 chairs so that we could sit outside to eat it! Absolute heaven.
We thoroughly recommend Coombe Cottage.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Everything that our hosts gave us
Liked least: The supplied shampoo and body wash were fragranced!
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
31 Jul 2014
Many thanks for your kind words, we look forward to welcoming you again.
Kind regards, Charles and Micaela
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ACWichert
Curitiba, PR
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2015 for a stay in June 2015
Google Translation
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Tudo foi muito bom mas a proximidade da casa em relação aos parentes que moram em New Malden.
Liked least: Nada a declarar
Travelling group: Com cônjuge/parceiro
Would you recommend this hotel to a friend?   Yes.
Recommended for:
People with disabilities Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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