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Oliver N
London, United Kingdom

Avoid at all costs!!!

Review of The Sarojin
1.0 of 5 bubblesReviewed 18 Feb 2013
I must start this report by saying that we stayed at the Sarojin during November for our honeymoon. We experienced the following issues during our stay:

- The majority of hotel staff had little understanding of English, this made it an effort each time we had to ask anyone a question. To compound this, there was no Concierge at the hotel, all questions had to be asked at reception and they had problems understanding what we were saying.
- The so called ‘hot tub’ on the patio had ice cold water, this meant we could not use it.
- The patio doors had holes to their sides, this allowed insects directly into our room. During our first night, as well as smaller flying inspects we also had to share our room with a giant size bee and a bullfrog. I appreciate that we were staying in a tropical climate however if doors have holes then it is inevitable that unwelcome guests will enter the room – we had no such experiences at the other resorts we stayed.
- Bed sheets were dirty and the room was not always cleaned properly
- The breakfast was a la carte, the service was slow and took at least half an hour to arrive once ordered.
- The air-conditioning didn’t work properly.
- The grass areas around the pool seemed to be constantly flooded meaning we had to walk on an inconvenient path to get around the hotel.
- The beach was very poor. It was narrow and there were an insufficient number of chairs. Sun loungers were arranged too close to each other, i.e. not very relaxing.
- The excursion guide wasn’t very helpful, and had difficulty with English. We were invited for a welcome drink with the excursion guide the day we arrived. However, he did not turn up – we were left to ask staff at the beach bar where he was only to be told he had gone off on an excursion – we asked but it was never explained why were we invited for a drink if he wasn’t to be there.
- The hotel had very little atmosphere, at times we felt as if we were vacationing in a library not a hotel.

Initially, we raised these matters with the Deputy Manager, who was extremely apologetic and offered us a complimentary dinner and an excursion of our choice – an offer that we said we would accept as he was genuine in his apology and, in reality, we had little alternative.

However, we were then very surprised to be called for a meeting with the General Manager, who took a very different view to the problems we had experienced and told us, in no uncertain terms, that the hotel would NOT provide the complimentary dinner and excursion offered by his deputy. Instead, he suggested that we simply agree to change rooms. We found his manner to be arrogant, offensive and unprofessional both in the way he spoke down to us and the fact that we were Honeymooning guests. After an upsetting exchange he said ‘Oh ok fine you can have dinner if you want…. BUT NO DRINKS!'.

The manager also said to us “we’re proud that we’re not like a six senses”. Well maybe if you were then you would be a half decent hotel!

In summary it’s a lifeless hotel and not worth the money. There are enough quality 5* hotels in Thaliand to stay that are better value for money that respect their guests. Book somewhere else.
Date of stay: November 2012
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AJHK, Director of Sales at The Sarojin, responded to this review
Responded 27 Feb 2013
Posted by: Anthony Dupont, Director of Sales and Marketing

Due to high occupancy upon arrival the reviewer was fortunate to receive an upgrade, at no additional cost, to a Sarojin Suite.

Unfortunately, the reviewer had ongoing issues with the resort and that despite concerted efforts and considerable time spent by the resort management and the staff team, these could not be resolved to the satisfaction of the reviewer.

Such an outcome is extremely rare as the majority of our reviews show, and disappointing for all concerned.

Regards,
Anthony
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 18 February 2013

We chose your hotel as part of our ‘Baby moon’ and to say that we were delighted is an understatement.

From the moment that their driver picked us up, the warm welcome and attention to detail really excited us about our stay. The welcome we received to the hotel was warm and comforting just like arriving at a friends house (although none of my friends have homes like this)

The hotel it’s self is a wonderful location, the room was fantastic, the grounds and beach were amazing with wonderful attention to detail.

The sole of the hotel for me lay with the excellent team that they have, who are a credit to the Sarojin. Their attitude was amazing and can only come from people who feel that they are a valued part of the team.

The Spa was lovely and Joe couldn’t have done more to help us and even came to reception to say good bye when we were leaving.
The pool, Kob runs the pool by putting in the maximum of effort so that you don’t have to.
The Edge, beach restaurant is fantastic, wonderful food, setting and Atmosphere. Wruth and the team are engaging and thoughtful to every detail
Tom and Jack on the beach did everything they could to make sure that my wife and I were comfortable and that isn’t easy with a lady whose 5 months pregnant is in 35 degree heat.
The all day breakfast is an inspired idea, Alexandra, Mon, O, Lucky and the team couldn’t have been more attentive, and the food of course was delicious! (a common theme throughout the hotel)
On our final night we had dinner on the beach, this is a dinner that will stay in my memory for a lifetime. The team spent hours setting up the beach, with what must have been 300 candles, drift wood, dining area and seats. With our own private chef and the most attentive waiter Opus, the food was amazing and setting wonderful.
We genuinely felt like valued guests from the moment that we were picked up to the moment that we were dropped at the airport.

The touches such as the drinks reception on the beach through to the insect repellent on the tables etc, were all wonderful.
The experience of the hotel and the staff was one of the best we’ve had all over the world.

I would unreservedly recommend this hotel as a fantastic relaxing break.

Date of stay: January 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Dom O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2013

A wonderfully relaxing environment, with great staff
who will do anything they can for you - always with a smile, and good food
and wine whenever you want it!

We holidayed just before Christmas, both in need of some good relaxing time
out, and had a great stay here. From pick-up at the airport in your
personal jeep, with cold towels and drinks, through to day excursions to see
elephants and go out snorkelling, everything was handled with finesse. Yes
the excursions are a bit more expensive than doing it through a tour
operator in Khao Lak but worth every penny; you're looked after brilliantly,
have delicious food and drinks laid on, and the lack of hordes of people is
a joy, particularly on the boat trip which you take on a very nice speed
boat and get to do some snorkelling others don't.

If you wanted to be really really picky you could find tiny things to pick
the hotel up on but it would generally be about personal preferences on
things rather than glaring problems, and taking them to an absolutely
faultless level, and I haven't found that anywhere yet ... Both of us are used to staying in
very nice hotels and eating in good restaurants and can be quite fussy, and
genuinely can't fathom how people could rate the hotel anything other than
'excellent' or 'very good' on TripAdvisor!

If you want a fantastically relaxing time, with good amenities on hand, a
beautiful and peaceful environment with a lovely pool and beach and great
staff to help you make the really 'tough' decision of 'beach or pool' today
then don't hesitate to book The Sarojin.

Room tip: We stayed in a suite, great for a couple of hours chill-out. Ask for one off the road-side.
Date of stay: December 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank L B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2013

For total tranquility in a beautiful setting the Sarojin is unbeatable. The service is exceptionally helpful and charming , without being intrusive, the food is excellent in both restaurants and the attention to detail throughout is outstanding. The excursions may seem expensive, but were so well organised that we thoroughly enjoyed them and felt they were good value. At first glance the Sarojin's section of the beach is slightly disappointing, but we enjoyed long, peaceful walks along the shoreline each day and once again the service on the beach and at the pool was excellent, with a constant supply of fresh towels and iced water. We were so happy just relaxing we forgot to try the spa !

Room tip: I really recommend a suite for the light and space rather than the more expensive rooms with their own pool
Date of stay: February 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Sandy K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2013

Two weeks of peace and calm and we have rebooked for December/January.
All the structures are open and lined with trees, shrubs and tropical foliage. The pool is square and inviting. Both the Ficus restaurant in the centre of the resort and the Beach restaurant are fabulous in their layout, clean lines and openness. The rooms are spacious. We looked at a pool suite but spent our stay in a suite on the first floor of the room buildings. Living room was huge and bedroom exactly right in size to house a super king bed. The bathroom was open and consisted of a rain shower, handheld shower, huge bath tub and a long rectangular sink for two. The WC had a frosted glass door. Wardrobe space was open, so was the storing space under the sink for toiletries.
There were two good size televisions but we could not hook them up to our apple devices which was a shame because the DVD collection in the resort library was rather outdated.
But there are electrical sockets all over and plug transformers are provided.
The food was excellent and the all day breakfast the best idea ever. I enjoyed this a lot.
If you love to be pampered, go and book a series of treatments at the very beginning of your stay. We booked each 5 treatments at the spa and had a massage every other day. What bliss! Joe who was at spa reception is also an excellent masseur. He is a gem. I also recommend Pang highly, whether for Thai or oil massages. All the other women masseuses were very good; I should know, I have a massage therapy diploma myself and tried massages all over the world and in the best spas. This spa is in several different purpose built huts and can accommodate two people at the same time.
There is a small fitness room with a treadmill, stationary bike, a few machines and free weights. But who wants to work out for long in a airconditioned place if you can take a long beach walk and swim in the ocean or pool?
Dawid K is a great manager and teacher of wines too. We spent a few hours learning about different wines in the “wine cellar”.
He also planned a very nice Xmas dinner at the beach and a stunningly beautiful New Year’s Eve party around the pool and beach. It was wonderful.
All the staff are friendly and all do their best in serving the guests. Kop around the pool was always setting up fresh loungers around the pool, replenished water and brought cool towels and fresh fruit in the afternoon. Mon was getting knowledgeable about wines in the restaurant. Alex managed to get us into a more central suite. Kade always had an eye on hospitality arrangements. Ben was very enthusiastic to get us into more adventure. So many staff, so many names; they were all fabulous.
It took us 10 full days to step out of the resort, going for a lengthy beach walk. We were so totally blissed out.

Room tip: Two weeks of peace and calm and we have rebooked for next December/January. All the structures are open and lined with trees, shrubs and tropical foliage. The pool is square and inviting. Both the Ficus restaurant in the centre of the resort and the Beach restaurant are fabulous in their layout, clean lines and openness. The rooms are spacious. We looked at a pool suite but spent our stay in a suite on the first floor of the room buildings. Living room was huge and bedroom exactly right in size to house a super king bed. The bathroom was open and consisted of a rain shower, handheld shower, huge bath tub and a long rectangular sink for two. The WC had a frosted glass door. Wardrobe space was open, so was the storing space under the sink for toiletries. There were two good size televisions but we could not hook them up to our apple devices which was a shame because the DVD collection in the resort library was rather outdated. But there are electrical sockets all over and plug transformers are provided. The food was excellent and the all day breakfast the best idea ever. I enjoyed this a lot. If you love to be pampered, go and book a series of treatments at the very beginning of your stay. We booked each 5 treatments at the spa and had a massage every other day. What bliss! Joe who was at spa reception is also an excellent masseur. He is a gem. I also recommend Pang highly, whether for Thai or oil massages. All the other women masseuses were very good; I should know, I have a massage therapy diploma myself and tried massages all over the world and in the best spas. This spa is in several different purpose built huts and can accommodate two people at the same time. There is a small fitness room with a treadmill, stationary bike, a few machines and free weights. But who wants to work out for long in a airconditioned place if you can take a long beach walk and swim in the ocean or pool? Dawid K is a great manager and teacher of wines too. We spent a few hours learning about different wines in the “wine cellar”. He also planned a very nice Xmas dinner at the beach and a stunningly beautiful New Year’s Eve party around the pool and beach. It was wonderful. All the staff are friendly and all do their best in serving the guests. Kop around the pool was always setting up fresh loungers around the pool, replenished water and brought cool towels and fresh fruit in the afternoon. Mon was getting knowledgeable about wines in the restaurant. Alex managed to get us into a more central suite. Kade always had an eye on hospitality arrangements. Ben was very enthusiastic to get us into more adventure. So many staff, so many names; they were all fabulous. It took us 10 full days to step out of the resort, going for a lengthy beach walk. We were so totally blissed out.
Date of stay: January 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank maxschreiber
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2013

I visited the Sarojin 3 years ago as a solo traveller, and went back with my partner this time (we stayed in a suite). It was hard to improve the standards, but the Sarojin staff managed to do it (mostly by prolonging the breakfast time until 18h00 - no more "stress" not to miss the breakfast).

The property is simply beautiful and sunk in the green. One word above all: peacefulness! If you are looking for a place to indulge yourself in complete tranquillity and luxury, this is the address you're looking for.

As for the service: flawless. Everything is taken care of in the details and the hotel is small enough for the staff to follow all the request personally. Thumbs up!

One very minor remark: the level of English of some staff is not very good. Does this create any problem? Not at all. Everybody remains helpful and ready to help... So this might only create some funny moment of miscommunication, that's all. And anyway, my Thai is non existant so who am I to judge :-D Moreover, it seems that the Hotel has a full time English teacher working for the staff.

So all in all, a great visit. This place definetly motivates to go back!

Date of stay: February 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank pablo_the_sonar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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