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“noisy neighbours” 4 of 5 bubbles
Review of Mercure Hull Grange Park Hotel

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Mercure Hull Grange Park Hotel
Ranked #2 of 3 Hotels in Willerby
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637 reviews from our community

Traveller rating
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    138
    69
    39
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
Cheshire, United Kingdom
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 26 July 2014

Special offer on Amazon for nights stay at Hull Grange Park Hotel. We combined our stay with a trip to Beverley Races.
Impressed on arrival, receptionist was lovely, very helpful and pleasant. Room was very clean and reasonably sized - we overlooked the gardens. Had drinks and sandwiches in garden - served by Paul and Mark - service was great and the staff were very pleasant, nothing too much trouble.
Good nights sleep, bed very comfortable, had swim in lovely pool before breakfast. Young lady on duty was most helpful and pleasant.
Breakfast was a revelation, plenty of choice and continually replenished. Would highly recommend the scrambled eggs and mushrooms (delicious) Paul was, again, on duty and very, very helpful. One small criticism, they really, really, need a new toaster!
Check out was quick, easy and friendly. Would definately stay here again.

Room Tip: Room overlooking the gardens
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  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mamaditch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review, 29 July 2014
Dear mamaditch,

Thank you for taking the time to review the Mercure Hull Grange Park following your stay. I am really pleased that you enjoyed your stay so much and will pass on your comments to Mark and Paul.

We do hope to see you again soon at the hotel,


Peter Nye
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wrexham, United Kingdom
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 24 July 2014

Stayed here last week........
POSITIVES...Reasonable sized room which was clean,and had a comfortable bed.Breakfast was good with plenty of choice and was always checked to see if anything needed replenishing.
Staff helpful and friendly.Ideal location to access motorways etc.Nice grounds.Pool/gym although we did not use these facilities looked nice.
NEGATIVES...HOUSEKEEPING needs to be more attentive.A few cobwebs around room and badly marked mirror.LIFT could be cleaned better.Access stairwells although painted were full of cobwebs,dust,dead insects.ROOM very hot..needs fans or aircon.Did not make for a comfortable sleep.BIGGEST COMPLAINT ..why on earth does the bed have a quilt that is adequate for the middle of a Siberian winter!!
However the negatives didn't spoil our short stay.All in all a pleasant trip.
Complaints regarding tired furniture and bathroom I think are over the top.Think there is a refurbish on the cards,so this should make the hotel a good choice.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bedouin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review, 25 July 2014
Dear bedouin2,

Thank you for taking the time to review to review the Mercure Hull Grange Park Hotel on Trip Advisor. We found your review really constructive and are really grateful of the feedback.

We are in the process of decorating bedrooms as we speak, and have made improvements to our public areas and meeting rooms, to which we look forward to you seeing when you next return.

Many thanks for your feedback,


Peter Nye
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleethorpes, England, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 July 2014 via mobile

Should be at least 4*, very nice staff, fantastic room, facilities etc. Food ace, we had dinner and breakfast. Will be back for more, especially the swimming pool! Plenty of parking space, nice quiet location.

Stayed July 2014, travelled as a couple
Helpful?
Thank gucci_t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review, 25 July 2014
Dear gucci_t,

Thank you for taking the time to review our Hotel on Trip Advisor following your stay at the Hotel, we are really pleased you enjoyed your stay.

I have passed your comments onto our team, who will be equally delighted with your feedback.

We look forward to seeing you again soon,


Peter Nye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rayleigh, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 22 July 2014

We stayed here for one night on 14th July 2014. The room looked very nice. It was up in the eaves so, given the humid weather at that time, was extremely hot and stuffy. There was no air con so it would have been a nice gesture to have been provided with an electric fan.

The bed was very comfortable and breakfast was pretty good too.

The big let down was the bathroom which would have been ok had it been cleaner. Don't get me wrong, it wasn't filthy but other peoples' body hair can be so off-putting. I wished I'd taken slippers with ,me to save collecting strangers' pubic hairs on my damp feet.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank PrincessFruitBat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review, 23 July 2014
Dear PrincessFruitBat,

Thank you for taking the time to review the Mercure Hull Grange Park Hotel. I believe I have replied to you separately via our in house guest satisfaction tool.

Again I would like to apologise for the issues with cleanliness that you discovered, it is far from acceptable and the appropriate actions and measures are in place to avoid this from happening.

If I can be of any further assistance please let me know.


Thanks


Peter Nye
General Manager
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Rainham, United Kingdom
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 20 July 2014

I arrived at the hotel very jet lagged and all I wanted was to have a meal and sleep. The hotel appears to have a modern feel as you arrive. however this is a facade. The accommodation is dated and not clean, there were suspicious brown substances on the bathroom floor and the lift to the upper floors was filthy.
I ate in the restaurant and found that the it was full of noisy offensive guests from Jewsons, clearly on staff training who dominated the entire restaurant. Crude loud offensive guests were not challenged at all by the staff .The hotel staff were overwhelmed by the number of people there and the food and service were not good. My first choice of food (curry) was not available but I was told a different type of curry was, this indicates to me that this is not freshly cooked and is rather over priced for a ready meal. at the end of the meal I asked twice for my bill. 40 minutes passed and I got up and found the waitresses. They then directed me to the bar as all tickets were there. The barman asked if he could help. I asked for my bill and he then continued to do his work behind the bar, ignoring me for a good 10 minutes. Eventually the manager arrived who did not even know what I had ordered, eventually some 75 minutes after I finished my meal and being dead on my feet, I was able to sign for my meal. Im glad I was only here for a few hours

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank gazzao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter N, General Manager at Mercure Hull Grange Park Hotel, responded to this review, 21 July 2014
Dear gazzao,

Thank you for taking the time to review our Hotel on Trip Advisor following your recent stay.

I am really disappointed with your feedback, we are a much stronger hotel than the one you describe, so please accept my apologies for the shortfalls in service you received.

I would be grateful if you can spare the time to contact me directly (gm.mercurehull@jupiterhotels.co.uk), so we can discuss this further.

Kind Regards


Peter Nye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Mercure Hull Grange Park Hotel

Property: Mercure Hull Grange Park Hotel
Address: Grange Park Lane, Willerby HU10 6EA, England (Formerly Mercure Hull West Hotel)
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Willerby
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Willerby
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hull Grange Park Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
Find a peaceful sanctuary at 4* Mercure Hull Grange Park Hotel, a 19th century manor house nestled in 12 acres of landscaped gardens. The red-brick Mercure Hull Grange Park Hotel is flanked by rolling lawns and tucked away in chocolate-box East Yorkshire countryside. Stained-glass stairwells and manicured grounds date back to the halcyon days of this 19th Century manor house, nestled in picturesque Willerby just five miles outside of Hull, the city of culture for 2017. Humberside Airport is just 20 minutes away. Invite your delegates to the largest events hotel in East Yorkshire - we can host up to 550 people at a conference. Or make this your mini-break base for Beverley Races or The Deep aquarium - both just five miles away. Kick back and relax in our onsite Feel Good Health Club equipped with an indoor heated swimming pool, sauna, steam room, whirl pool and gym. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Some of our classic rooms look out over the landscaped gardens or the courtyard. Keep an eye on the kids in our interconnecting rooms. In privilege and superior rooms you can enjoy complimentary unlimited movies, a Nespresso coffee machine, newspaper, robe and slippers. Complimentary high speed WiFi is available in all of our 10 naturally lit meeting rooms, the bar and our lounge. Our landscaped gardens make the perfect wedding snap backdrop. Complimentary high speed WiFi is available throughout the hotel. ... more   less 
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Also Known As:
Ramada Hotel Hull
Ramada Kingston-Upon-Hull
Kingston-Upon-Hull Ramada

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