Awful customer service skills. My family and myself came here yesterday for a drink but got told to book a table just incase it was busy in which we did so. When we arrived we were in the middle of all the other tables and right in front of the door which wasn't really an issue, they had set the tables with knives and forks and menus as they thought we were eating... As soon as they found out we weren't eating they immediately took the menus and forks etc away from us. So we ordered our drinks and it was mainly a girl who served us throughout our visit, as the waiter and waitress brought our drinks over they both looked so miserable making it quite clear they didn't want to be there which came across in a rude way and did not smile once throughout the time we were there. Especially the girl. I work with customers through out the day as well as in a well presented restaurant and I would go above and beyond to make my customers happy. Anyway the waitress told us if we wanted any food or drinks to write it down on a bit of paper (don't quite see the logic in that) and hand it in to the bar in which I did I ordered the homemade tomato soup for big kids and some chunky chips. When it came the portion of the soup and the chips were tiny I know it was for 'big kids' but it was about a fiver the cost for the both of them was about £7 it was ridiculous. We then asked for the bill and that was also very expensive as we had 1 or 2 drinks each and it came to about £50/£60 for the 6 of us!!! We then handed the bill in to the waitress and got back another persons bill with their money? So we had to take that back to the bar not to mention the waitress was slouched across the bar and did not acknowledge any table once whilst we were there!! When they brought us back the correct amount of change we left about a 50p tip. Rubbish customer service skills and wouldn't come back here again.
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- Also Known As:
- Best Western Kingston Upon Hull
- Kingston-Upon-Hull Best Western