So I went to Cheval in September and quite frequently in the summer time before that, even to a birthday party there. I had afternoon tea at the birthday party and it was obvious that it was a plate of leftovers. I visited the website to see how professional the cafe was, as maybe I had just been there on a bad day. The website looks as if it's made by a child in school as under a subheading there is "text to follow" written, rather than actual text to follow.
The food is a little overpriced but I didn't mind paying because the atmosphere was absolutely lovely, and the service was great. I was a regular on my business meetings and I was always served by a young girl, black hair who always maintained a professional image. As I was a regular her professionalism was shown with friendliness also and it made the visits worthwhile. Over the winter I saw her less and less and wondered if she'd abandoned a sinking ship of a business. Her service seemed to have been replaced by people who made countless mistakes and served me with their noses buried in their order pads.
I stopped visiting Cheval and haven't been there for several weeks due to the countless times my regular order was messed up. My final straw was when I complained to the owner of Cheval whom I believe to be called Deborah. She was rude and very obnoxious when I told her that meal had been brought to me three times and all of them had been wrong. She laughed and shook her head saying "that's what happens when you hire young staff isn't it?" I was absolutely gobsmacked and I left. When I headed for the door, I overheard Deborah saying to another member of staff "... it's not like he could afford our eggs anyway." \
I vow to never return to this snobby amature eatery again.
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