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AmesFamily
Warwick, United Kingdom

OK - But totally overpriced

4.0 of 5 bubblesReviewed 25 Apr 2019via mobile
Friendly staff and a nice hotel but I am not sure that it is the 5 star quality you would expect from the Shangri-La. I am very comfortably paying for quality but I found this hotel ridiculously expensive to the point that it was annoying. A glass if low quality wine was £10-12 for 175ml and over £16 for 250ml which the waiter “guessed” so you actually felt totally scammed.
Unfortunately, I would not stay here again even though the staff were fabulous and very friendly.
Date of stay: April 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jürgen D, General Manager at Shangri-La Barr Al Jissah, Muscat, responded to this review
Responded 26 Apr 2019
Dear AmesFamily,

Greetings from all of us here in Shangri-La Barr Al Jissah Resort & Spa.

We all sincerely value your constructive comments and feedback; your openness will help us know how we can serve you better, and it will be directed in order to maintain the highest standards you have come to expect when you stay with us. You can be assured that we do carry out regular checks of prices charged by our local competitors in order to ensure that our prices are competitive and are in keeping with those in the region.

Allow me to set things right and regain your trust and confidence in Shangri-La's Barr Al Jissah Resort & Spa. Please let me know when you are planning to return to our resorts and we will be more than happy to be your new point of contact. I will make sure you will get to experience our resort the way it should be experienced. For now, I remain with my best regards.

Sincerely,
Juergen Doerr
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (5,584)
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      607 - 612 of 5,586 reviews
      Reviewed 23 April 2019

      We travelled here after staying at the Anantara in Al Jabal Al Akhdar for a few days (that hotel was amazing) and arrived to what can only be described as a creche in the sun.

      Our room wasn't available when we checked in and to the hotel's credit they provided a complimentary lunch for us.

      We were travelling with our 17-year old daughter and 12-year old son. The rooms that we were given (3039 and 3040) were terrible. We were located right by the kids pool and the only door to our rooms opened up directly into the main area so that we had zero privacy. If we came to our room, we had to close the curtains to stop people walking past looking in.

      The noise went on from 7am to 9pm with kids shouting and screaming, running past, knocking on the door, and little opportunity for rest.

      The rooms were very dated and filthy dirty.

      We asked the hotel if they could move us into a different room but they did not. We asked twice at reception but to be honest they couldn't be bothered. Our travel agent (letsgo2 also were no use....we raised the issues with them but again once they'd got their money they weren't interested.

      At the end of the stay we were asked if everything was OK with our stay and when we said no, they said "sorry" but then just ignored the conversation and gave us our bill

      Date of stay: April 2019
      • Trip type: Travelled with family
        • Location
        • Cleanliness
        • Service
      1  Thank 800andyyo
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Jürgen D, General Manager at Shangri-La Barr Al Jissah, Muscat, responded to this reviewResponded 24 April 2019

      Dear 800andyyo,

      Greetings from all of us here in Shangri-La Barr Al Jissah Resort & Spa.

      We all sincerely value your constructive comments and feedback; your openness will help us know how we can serve you better, and it will be directed in order to maintain the highest standards you have come to expect when you stay with us. We are sorry we let you down this time, and you can be assured that your comments have been shared with our team to ensure the level of service and products that you have come to expect and enjoy at Shangri-La Barr Al Jissah Resort & Spa. You can be assured that I fully acknowledge your frustrations and disappointments

      Allow me to set things right and regain your trust and confidence in Shangri-La's Barr Al Jissah Resort & Spa. Please let me know when you are planning to return to our resort and I will be more than happy to be your new point of contact. I will make sure you will get to experience our resort the way it should be experienced.

      For now, I remain with my best regards.

      Sincerely,
      Juergen D

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 22 April 2019

      It is a spectacular drive into this secluded location. Staff were attentive (Jenny at reception even saw us off at the taxi). Nothing was a problem to organise. Breakfast had a dizzying array of choices to a very high standard. There were turtles due to hatch on the beach the day we left (will have to come back). This was a great 2 night stay.

      Date of stay: April 2019
      • Trip type: Travelled as a couple
        • Sleep Quality
        • Cleanliness
        • Service
      Thank Gregory S
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Jürgen D, General Manager at Shangri-La Barr Al Jissah, Muscat, responded to this reviewResponded 24 April 2019

      Dear Gregory S,

      Greetings from all of us here in Shangri-La Barr Al Jissah Resort & Spa.

      Thank you for taking the time to review your stay with us. I am so glad to hear that we were able to offer you a refuge from your busy schedule. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

      We can't wait to have you back as our guest. Looking forward to being in service with you again.

      Kind regards,
      Juergen Doerr

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 22 April 2019

      What a lovely place right in front the ocean, amazing room service and good international standards, food was very good due to high level.
      hope see you soon and wish you all the best.
      To be raccomanded ;)

      Date of stay: March 2019
      • Trip type: Travelled as a couple
        • Value
        • Sleep Quality
        • Service
      2  Thank newagegourmand
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Jürgen D, General Manager at Shangri-La Barr Al Jissah, Muscat, responded to this reviewResponded 24 April 2019

      Dear claire g,

      Greetings from all of us here in Shangri-La Barr Al Jissah Resort & Spa.

      Thank you for taking the time to review your stay with us and that you would recommend us to other travelers. I am very pleased to read that our staff made your stay pleasant.

      We can't wait to have you back as our guest. Looking forward to being in service with you again.

      Kind regards,
      Juergen Doerr

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 22 April 2019 via mobile

      We just had another great 4 night stay at this property.a big thank you to All the staff for making our stay so enjoyable.
      Dinner at the seafood restaurant Bait Al Bahr was amazing with excellent service from Damodan and the rest of the staff. The Italian restaurant Capri court was also wonderful food with great service .

      All in all it was a great stay at a fantastic property can’t wait to come back.

      Date of stay: April 2019
      Trip type: Travelled on business
      2  Thank BarryCruse
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Jürgen D, General Manager at Shangri-La Barr Al Jissah, Muscat, responded to this reviewResponded 24 April 2019

      Dear BarryCruse,

      Wow! What a wonderful review, we truly appreciate your support and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the resort in the near future.

      I will make sure to convey your personal regards to Damodan and the rest of the team in Bait Al Bahr and Capri Court. I am sure this will be their inspiration to continue to strive to deliver excellent service at all times.

      Looking forward to your future visits.

      Kind regards,
      Juergen Doerr

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 20 April 2019

      This location is well away from the city center of Muscat which offers a visitor some peace and quiet in a fairly secluded area to the east. The beach here is nicer than what you see in the city itself.

      Date of stay: April 2019
      Trip type: Travelled with friends
      Thank D_W_10017
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Jürgen D, General Manager at Shangri-La Barr Al Jissah, Muscat, responded to this reviewResponded 24 April 2019

      Dear D_W_10017,

      Greetings from all of us here in Shangri-La Barr Al Jissah Resort & Spa.

      I am pleased that you enjoyed our beautiful surroundings as it is definitely one of the blessings of this location. Oman is a beautiful country with a deep-rooted heritage and culture. The first thing that often strikes visitors to Oman is its dramatic and varied landscape and definitely the friendliness of the local people.

      Hope we can welcome you again in our resort.

      Kind regards,
      Juergen Doerr

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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