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“nice & pleasant hotel”
Review of Magic La Massana

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Magic La Massana
Ranked #2 of 10 Hotels in La Massana
Alfe Menashe, Israel
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“nice & pleasant hotel”
Reviewed 6 September 2013

We were on a vacation in this hotel for 5 nights (sep 2013). There're a lot of good things we have to say about this hotel.

- Good Service of all levels (reception, Kitchen, Room)
- Clean rooms
- Good Bathroom (spacious).
- Beds and pillows are good.
- food should be split into 2 parts:
Breakfast are good but same every day. breakfasts lacks vegetables of any kind. it's strange because at dinner you have wide selection of vegetables of all kinds and forms. anyway, in spite this remark, We enjoyed our breakfasts.
Dinners are good and diverse, meals are non-koshers (for those who keep kosher).
- Good Wireless Services not only at reception but in rooms as well, Important for those who need to phone from cellular or use computers.
- The hotel have a nice small pool (and Jacuzzi) at top floor. We discovered it too late (last night of our trip) but we think its a great feature of this hotel.

Defects:

- The beds are not anchored to the floor so it "travels", especially inconvenient for couples. Maybe Management should think about anchoring the beds (at least for couples).
- No Air condition, only heating. at September its hot at noon and afternoon but getting nice at evening and nights.
- Parking in hotel garage costs 12.5 EU a night, Yet we have got from the reception honest and good advise about where to park, what hours and we were satisfied with street parking near by. in average, we payed about 2-4 euros a night (9:30 - 13:30 and 15:30 - 20:00).

TIP: YOU MUST USE GPS if you are not locals. Without GPS you will waste a lot of time for searching. This tip is not only for the hotel itself but in general to all places in Andorra, France or Spain.

Room Tip: Ask for room looking to the mountains. we were on 5th floor and we enjoyed the landscape a lot.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thats_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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296 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Moscow, Russia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 20 March 2013

We were very pleasantly surprised by Magic La Massana, the hotel and rooms were very well-appointed, everything (except internet) worked well and was recently refurbished, the staff were extremely helpful & multilingual, going above and beyond the call to assist us with one or two issues. The hotel has a comprehensive buffet breakfast & dinner, making their half-board option extremely good value. The hotel is located steps away from the ski lift and there is a good ski rental place across the road and a supermarket next to the lift.

The only (major) complaint I had was with the Wifi- don't choose this hotel if you count on Internet access for business (as I unfortunately did). Due to (I assume) limited bandwidth, the internet at most times of the day is unbearably slow (even for simple tasks like email) or non-existent, the suggestion of the staff is to "be near the stairwell", so I spent late nights sitting on the stairs trying to coax a couple of kb of bandwidth to send/receive critical emails. Forget skype or anything more intensive. Unfortunately, there are not many other easily-available options for WiFi in La Massana, unless you want to take your laptop to the top of the ski lift (fast & free Wifi at the resort base- go figure!)

Room Tip: Apparently the internet router is on Level 1, and rooms near the stairwell have better access, but t...
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Intlmutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin, ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 January 2013

A group of friends and I spent a weekend at Hotel Magic recently for our skiing trip. We got at good price online via a ski package website for what we thought would be a 4 star hotel (maybe I have the wrong perception of 4 star in Andorra). The location and proximity to the gondola could not be better and the hotel/rooms are modern and kept very clean. Part of the reason we chose this hotel was that it has a spa/pool/jacuzzi but be warned, the whole area only fits 25 people and we were told we would have to wait approx one hour before we could go in. As everyone is on the same schedule on these skiing weekends we found that there was no hot water for taking a shower/bath on both of the days. The service in the Irish bar was painfully slow to the point that we left without ordering anything...and it wasn't even that busy. Also, the WIFI did not work all weekend! I would shop around for other options.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mattyb10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon, Ireland
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 2 January 2013

I will write the review from a snowboarder's perspective:)
the first thing to mention is location-fantastic!close to the gondola...literally 3 min walk!
late breakfast :) if u need a lie in, u can have it as late as 10.30!
I don't understand people claiming that the food is terrible- this is very unfair! it is varied and...to some might seem repetitive for breakfast...but I don't agree...there is quite a bit to choose from! u can have a different breakfast every day if u stay there for a week...unless u have a bit of everything on your plate every time ;)
Dinners- again I do not get the negative comments. it is a buffet style which some mite not be greatest fans of, but if u wanna be served go to any of the nearby restaurants or cafes ;)
it is true u need to wait long for drinks but if u order them right away when they sit u it'll come in no time ;)
u get different kind of meat and fish from grill every day!if u fancy soup its also different every day, they do paellas, noodles, pizzas...I found it pretty various and yummy...all in all I truly don't get the negative comments!
Irish pub :) oh yes that was my fav place in andorra :D just downstairs at the hotel :D the bartenders are fantastic :)
u can play many games there...charged extra but its all 1,2 Euro only
Spa- nice to have it there, 6euro p/d or 9p/w...not a fortune but not much there so could b for free.
the ski rental is just accross the street so again really handy!
if u r advanced skier/snowboarder U mite find the slopes too mild
If u r a party person the town mite b too quiet
To sum up, I would recommend this hotel for many reasons as per my review above.
One huge drawback is the language...English might not b enough in many places- do have the spanish vocabulary book handy at all times ;)

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ewe1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valenca, Portugal
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 February 2010

Lousy food!
Have to stay in line for half an hour in order to have breakfast or dinner!
Cleaning personnel are rude and do a lousy job!
Had to wait two days to get an extra blanket.

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Capetanegro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bromley
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 March 2009

This hotel is in a prime location, with extremely clean rooms with great facilities in the hotel e.g. sauna, steam room, gym - free all the time, BUT the food was terrible! The dining room was like a canteen and the food that was offered, was very limited and the same every day. Breakfast was fine but do not expect much for dinner, except if you like burgers that are so dry they are grey or chips that tasted like cardboard! I dont even like this type of food but there were no other options. The bar is also loud but we had a good night in there.

We ate in the town twice, but in the evening there are only two restaurants in the town as it is very quiet.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle_The_King
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caerphilly, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 November 2008

Stayed at this hotel twice now, because of it's good location (15 or so minutes from the capital, Andorra La Vella).
It's right by the mountain bike hire shops for the summer and ski shops for the winter. The cable car is also 2 mins walk away.
The hotel was really cheap to stay in and the staff were great.
The bar is ok, sky tv, table football, darts, pool.
Looks like it will get real busy when the snow comes in a few weeks.
The restaurant downstairs...you have to pay for your evening meal but i think 18 € isn't too bad considering the range of food and the fact that you help yourself and eat as much as you like!
Breakfast was in the price.
The rooms are very nice and climate controlled, bathrooms nice and bright also.
There's a fitness centre up on the roof...a few exercise machines, sunbed, massage room, swimming pool, 2 saunas..and a jacuzzi...(now that smelled a bit off to be honest when the bubbles were switched on!!!)
Overall, great value and i'll definately go back there next time i stay in Andorra.

  • Liked — Location, price
  • Disliked — The smelly jacuzzi!
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank dam041272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Magic La Massana

Property: Magic La Massana
Address: 7 Avinguda El Traves, La Massana AD400, Andorra
Region: Andorra > La Massana Parish > La Massana
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in La Massana
Price Range (Based on Average Rates): £
Hotel Class:4 star — Magic La Massana 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Magic La Massana Hotel La Massana
Magic Hotel La Massana

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