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“Everything Absolutely Amazing Except the Beach”

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Secrets Silversands Riviera Cancun
Ranked #3 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Fayette, Missouri
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Everything Absolutely Amazing Except the Beach”
Reviewed 2 January 2014

This was my very first trip to Mexico and very first trip doing an all inclusive. We are not very picky people, just like clean, quiet and activities if we want to but not pushed to participate. That is exactly what we got. The room was cleaned once a day, fresh linens every day, bed made every day, and turned down with rose petals every evening, restocked refrigerator. The workers at this resort are sooooo nice and welcome tourists, we never had anyone that had attitudes or were rude to us. The buffet had great food for breakfast and lunch every single day, that is almost where we ate every day! My only complaint with the buffet place was that they are strict on the men cannot wear cuttoff t-shirts and that makes no sense for breakfast or lunch, especially when they let females in with cover ups that show more than a cut-off man's t-shirt, they should change the rules for that one place to eat. The Hibatchi grill was the best, we ate there twice! The other two resteraunts by the ocean were pretty good as well. Was dissapointed that there wasn't a real mexican resteraunt in mexico, had to come back to the US to get some good mexican food. Love the fact that they have a little snack bar that we could go up and get food at around lunch so we didn't have to get dressed and go in somewhere and the food there was pretty good actually. Wish they would put in one more jacuzzi hot tub, it was pretty full every time we went to get in, that didn't stop us but you gotta get real close to other people because it was ALWAYS full! When we first arrived, our room was way in the back and in the corner, so the view from our room wasn't that great, you could see a tiny bit of the ocean and one of the pools and the rest was trees, but I was ok with that because I didn't go to enjoy the room or the view from the balcony. It actually turned out not being very far from everything else like it seemed upon arrival. If I forgot something in my room when I got down to the beach, it wasn't a big deal to walk back to my room to get it. The shows in the evening were very entertaining and such a great friendly, lively staff. My biggest dissapointment was the beach. When I say that I don't mean the actual beach because out of all the resorts along this beach, ours was the biggest and had room to play volleyball and stuff and was pretty and kept clean, etc. I mean the ocean part, I got in the ocean one time and it was the last. It was sooooo rocky, there was not one place we could find that wasn't rocky to get in at, and even the further out you get, it didn't get any better. That made it a problem trying to get out of the water because of the waves, they would obviously push you and then if you step on something sharp and go down, the next wave catches you, next you know you are being tumbled in 1 foot of water on top of rocks. So I would recommend taking water shoes so you can get into the water. Definitely want to try other resorts and other places of the world but I would go back to this resort, would just bring water shoes so I could get in the water and enjoy the ocean.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
3 Thank Denise N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/eConcierge at Secrets Silversands Riviera Cancun, responded to this review, 8 January 2014
Dear Denise N,

Thank you for choosing Secrets Silversands Riviera Cancun as your preferred holiday destination during your recent visit.

We are very happy to learn you had a great stay with us and enjoyed the food, restaurants, activities, rooms and other facilities so much! Thank you for taking your valuable time providing such detailed feedback about your experience.

Your feedback both positive and constructive is very much appreciated as it is always of immense value to us to continuously understand the level of our guest satisfaction as well as to constantly monitor and measure our service and standards at the hotel.

Thank you once again and we look forward to welcoming you back on your next visit.

Kind regards

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com
Report response as inappropriate
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2014 via mobile

From the moment we stepped out of the taxibus and into the lobby, we were entranced. They gave us cool towels and never ending glasses of sparkling champagne. The room was beautiful and the view even better. Pools everywhere you look. Though if you want a good apot by the main pool in the shade, I suggest getting there before 11 am.
For a refreshing drink, Isias was there to recommend and make a good drink. The entertainment team, Jacky, Ruben, and Moreno always had activities to keep you from feeling bored, or from getting to crisp in the hot sun.
At the World Cafe we received wonderful service from Avelino and Juan. At the Seaside Grill, Herty was always eager to please and was the at the drop of a hat.
Overall, we enjoyed our stay and highly recommend this resort.

Stayed December 2013, travelled with family
Helpful?
2 Thank Ashleybinta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/eConcierge at Secrets Silversands Riviera Cancun, responded to this review, 8 January 2014
Ashleybinta,

Thank you for posting your review on Trip Advisor following your recent gateway to the Mexican Caribbean.

Your kind comments with regards to the room, welcoming, bars and restaurant experience are greatly appreciated and it was indeed our pleasure to have you as our guest here in Secrets Silversands.

We always strive hard to deliver the best of class service experience to all our valuable guests at all times and it is always gratifying to receive such praise.

Best wishes.

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2014

Recently returned from a week in this beautiful resort on a perfect beach. Extremely friendly and competent staff. Very good food, lots of restaurant choices. Several pool scattered around the resort ensured none seemed crowded at any time.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Janetderasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/eConcierge at Secrets Silversands Riviera Cancun, responded to this review, 8 January 2014
Dear Janetderasp,

We are delighted to read your positive review on Trip Advisor and glad to know that you are extremely pleased with your overall experience at Secrets Silversands.

All your kind words of appreciation to our property and facilities are greatly appreciated.
It was indeed our pleasure to have you as our guest and we look forward to welcoming you back in the near future.

Best Regards

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 31 December 2013

Spent three nights at this all-inclusive and could have used at least one more. Overall this is terrific hotel in the Secrets family. We have stayed at 4 other Secrets properties in the last 5 years and found this one on par with the service and food of the others. The hotel is a bit 'tired' and could use some paint and touch ups around the grounds and in the rooms. The most unique thing are the number of pools on the property. There seems to be a pool everywhere you look. So if you don't like the noise of the main/party pool, you can always find a quieter one around the corner. The beach is nice and not very many peddlers which is nice when you are trying to rest on your vacation.

Would stay here again if we got a really good deal but would most likely go to another Secrets Property in another location first. Just the way we travel...

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
7 Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/eConcierge at Secrets Silversands Riviera Cancun, responded to this review, 8 January 2014
Dear Tim C,

Thank you for taking the time to give us your feedback about your recent stay at Secrets Silversands.

Although we can see that you generally enjoyed your stay especially about the pools we have. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve.

Please do not hesitate to contact us at info.sesrc@secretsresorts.com personally prior your arrival, we will be happy to assist you.

We look forward to have you back at Secrets Silversands, your home in the Mexican Caribbean.

Best Regards.

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kanata, ON
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 December 2013

My husband and I just returned from a week at the Secrets Silversands. This was our 14th trip to an all-inclusive (7th in Mexico) and the service at Secrets Silversands was by far the best we have had. The resort was well kept, the food was excellent (not to mention the top-shelf liquor) and all the little extras made for an excellent holiday. If only Mother Nature had been as eager to please as the staff was. We would not hesitate to recommend this resort to family and friends and will definitely be going back.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
3 Thank poohie68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/eConcierge at Secrets Silversands Riviera Cancun, responded to this review, 8 January 2014
Dear Poohie68,

Thank you for sharing your experience from your recent stay with us at Secrets Silversands Riviera Cancun on Tripadvisor.

Our compromise is to create luxury environments where our guests can enjoy unique and memorable experiences and we are pleased to read that you enjoyed your stay with us and that you were happy with the services provided.

We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashburn, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 December 2013

We stayed for two weeks. Our overall stay was fantastic. The service was the best I have experienced in a hotel for some time, with everyone being really friendly and helpful. The food and drink options were great with an eclectic mix of options for all tastes. The Himitsu Asian restaurant is a must and the Mexican food was brilliant. Apart from a couple of bad days weather we had no reason for complaint with plenty of activities to do when you are in the mood. Also there is ample space for lounging and relaxing. I would highly recommend this place.

Room Tip: Swim out rooms were very convenient, particularly like ours near the main pool.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank krayner1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/eConcierge at Secrets Silversands Riviera Cancun, responded to this review, 8 January 2014
Dear Krayner1985,

On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean.

We are delighted to read that our team was able to make your every moment at Secrets Silversands Riviera Cancun very special and you were overall happy with the services and facilities provided at the resort.

We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve.

Best regards,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaumont, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 December 2013 via mobile

Enjoyed this so much we joined the club and plan to stay at many AM Resorts properties in the future.

Edith (concierge), Felix (wait staff), and Jose (bell staff) were especially good to us. Florin and Maricela have joined to help us create a vision for many future vacations eith the AMR brand.

Gerry from United Vacations also set us up with a tour to Cichen Itza which was very fun.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HarryBMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets Silversands Riviera Cancun

Property: Secrets Silversands Riviera Cancun
Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico

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