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“Great service at a very fun resort”

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Secrets Silversands Riviera Cancun
Ranked #4 of 27 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Reviewed 16 May 2014

We are a mid-30s couple that chose SSS for their honeymoon destination. This resort is a beautiful facility with outstanding service and only a few negatives. A couple of thoughts:

The beach has been well discussed on many reviews and it is not an ideal setup but they work hard to maintain it as clean as possible. If you want to sit by the beach, this place is fine, if you want to get in the ocean a lot, this place isn't suitable.

The service is what makes this place special. From room serivce, to bartenders, to servers, they all work hard to make you have a great time and cater to your needs. Our favorite server was by far Luis. He was so friendly and worked very, very hard.

The average age of the people there during our stay was probably 28-40. We liked the young vibe and loved the social scene (it's not a party scene).

Overall this resort is a great value and we highly recommend it to any other couples looking a honeymoon destination.

Room Tip: Room 4206- has a pool view and ocean view though it's a 'standard' room.
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  • Stayed: May 2014, travelled as a couple
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Thank hooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 19 May 2014

Dear Hooper,

It was a pleasure to be your host at our beautiful paradise.

As you experienced, our Unlimited-luxury® provide and exceptional selection of restaurants and a 24 hours room service. That means a lot of choices with great food and the Secrets Silversands signature service.

It is very important for us to always tell the beautiful nature gift that we have; our proximity to one of the largest coral reef in the world. As many reviews stated, the beach may not me beautiful but it is a great place to relax.

We will wait for your next gateway with us. Please do not hesitate to contact us If you require assistance.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

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5,792 - 5,798 of 10,935 reviews

Reviewed 16 May 2014

Secrets Silversands was a complete vacation. One main attraction was the man who greeted us as we arrived. Artoro was our bellman, if you need anything.........find HIM. He really goes out of his way to help. Rooms are beautiful, I would suggest a small candle for your room and extra sunscreen. The hotel store is more than happy to charge 4x over retail. Also if you are going on any excursions with water you will need organic bug spray .Also, bring water shoes for the ocean. It is all rock and coral.

The resort was incredible, the nightlife was fun, we had a great time.

Room Tip: partial ocean view is just as incredible as ocean view. It is a must!!!!!
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  • Stayed: April 2014, travelled as a couple
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Thank potionmistress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 19 May 2014

Dear Potionmistress,

Many thanks for your excellent review on TripAdvisor; it was truly our pleasure to be your host at this tropical paradise.

We are proud to read you are coming next year, please any assistance you may require contact me directly. I hope to meet you the next year.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

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Reviewed 15 May 2014

We have been meaning to try this resort for several years and finally did. We have been to 5 or 6 other AMResorts and have decided to stay with this brand since we like the resorts and the staff has always been excellent.

For this trip we decided to not upgrade to the Preferred Club and it was just fine. Our rooms which at some resorts would be "tropical view" at this resort ended up being pool view since they located several lazy river type pools at the edges of the resort. We really liked the room and it was well furnished. As with all other A/I resorts we could have used more clothes storage space and hangers. We have learned to just bring clothes packed with their hangers to ease the shortage problem. There is a large sliding mirror that separates the jacuzzi tub from the main sections of the room and a nice stall shower.

Some of our favorite restaurants were Bordeaux, Oceana, Portofino and the Seaside Grill. The decor in the restaurants was well done and added to the overall experience.

The are several pools in addition to the main pool area where all the activities takes place. The infinity view pool is spectacular.

The entertainment was good overall. There was live music at times in the lobby bar which was very good.

There is a decent gym located on the second floor with the usual equipment. The one
downside for me was the lack of a spray to clean the equipment before using it. This is a pet peeve for me since once getting a topical infection from dirty gym equipment.

It was nice being fairly close to the Cancun airport and not having to travel so far to get to the resort.

  • Stayed: March 2014, travelled as a couple
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2  Thank HarryRCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 30 May 2014

Dear HarryRCT,

Thank you for choosing Secrets Silversands as your host and taking the time to share your experience with us.

We are glad that a loyal guest of AM Resorts enjoyed the concept of our beautiful Resort. We always appreciate the positive comments left by the most important people in our world; our guests.

It was indeed our pleasure to have you as our guest and we look forward to welcoming you back in the near future.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

My husband and I stayed here with two other couples min April this year. We all had a GREAT time. We spent time together as a couple but also with our other 4 friends. It is perfect for a group or couples vacation. We felt relaxed and entertained the whole time.
I loved the way the resort was designed, I never felt like I was too far away from anything. The beach was always clean and there was always someone to ask if you needed anything no matter where you were sitting. The food was amazing at each restaurant, our favorite being the Mexican one. I would love to come back to this resort!
The only thing I can think of that we didn't like was the cleaning service starts VERY early in the morning. You can hear them in the hallways at about 6am. I wish the rooms kept noise out a little better. But the room its self was very comfortable and always clean when we got back.

Room Tip: There is not a bad room in my opinion.
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  • Stayed: April 2014, travelled with friends
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1  Thank Kkelley2930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 30 May 2014

Dear Kkelley2930,

It was a pleasure to be your host at our beautiful paradise.

As you experienced, our Unlimited-luxury® provide and exceptional selection of restaurants .That means a lot of choices with great food!

We will wait for your next gateway with us. Please do not hesitate to contact us if you require assistance.

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

Just for Service! Food not so good. This resort needs a face lift, a little run done.We stayed in the PC OCEAN FRONT room Don't think this property P C was worth it ! last year we stayed at the Vine and that was!! The service at this Resort as UNBIELIVEABLE!!!!!!!!!!!!!!!!! PLEASE TIP your servers they work so hard!! We seen so many people that didn't!!! Thank you Victor,Natalio, Andreay and Selene in the World Café you are fantastic!!! Thankyou to Arcadio and night restaurant manager at Ratotoui for your service!!! We will go to another Secrets, just not this one! Glad our first visit was at Secrets The VINE!! Wish the same service we received was as good in this PC CLUB!!! Also Thanks to Arturo the Bellman for info on our Pre. Club O. F. ROOM.

Room Tip: P.C.CLUB Room is Beautifull , but only the room all other perks not worth extra $$$$$$
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  • Stayed: May 2014, travelled as a couple
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1  Thank MARYANN721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

Just got back from there. What a excellent resort! Very clean, excellent service, shout out to Jessica in reception, William bell boy, Felipe bar waiter, Marcos restaurant waiter and the great mexican restaurant ran by Daniel, receptionist Montsenat, waiter Didier, Victor in the morning cafe and Lifeguard Oscar. Service was exceptional our thanks to all. People please tip your servers, waiters they work very hard to make your stay enjoyable. Great drinks, quality liquor, Great food no reservations! Perfect size hotel not to big and not small. We have been to others in area by far the best!

Room Tip: Rooms closer to Beach get nice trade winds to keep it cooler. Plenty of Pools from noisy main pool...
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  • Stayed: May 2014, travelled as a couple
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1  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 30 May 2014

Dear Brian M,

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Silversands.

I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to have the pleasure of having you back home in the near future.


Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
Info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

We had so much fun! The hotel is beautiful and the food was delicious. The perfect place to go and relax all day and enjoy great food at night, The drinks were great so they had many frozen cocktails to choose from. The staff is amazing! Thanks for a great trip!

  • Stayed: May 2014, travelled as a couple
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1  Thank Jill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#4 On the Beach Hotel in Puerto Morelos
#4 Luxury Hotel in Puerto Morelos
#4 Top resorts Hotel in Puerto Morelos
#4 Spa Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
Price Range: £220 - £581 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico

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