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Secrets Silversands Riviera Cancun
Ranked #3 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Love This Place!”
Reviewed 29 July 2014

My girlfriend and I visited Secrets Sliversands in May of this year. We had the most wonderful vacation! The resort is beautiful, the food was second to none, and the planned activities daily were so much fun! I will never forget the incredible staff, Jonny, Stephanie, Luis, Miguel, and Jackie were so wonderful. From playing the "crazy game" to water aerobics to beach or pool volleyball it was a wonderful time. I would recommend this place to anyone, you will have a wonderful time!!! Thank you to the staff!!! Josh & Jaime from Idaho

  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank josh m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, 30 July 2014
Dear josh m,

It is a pleasure to read through such an awesome overview of your visit to Secrets Silversands. We sincerely appreciate the time invested on writing this review.

We are glad to read that you have enjoyed our staff’s attentive service. Congratulations especially for the entertainment team that make your vacations funnier.

We hope to host you in not a distant future.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10,216 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3,084)
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English first
Stephenville, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2014

Paradise! We spend our honeymoon at this resort and there was never a dull moment. There are so many upsides to the resort I will only list a few but know that from top to bottom this place is magnificent!. The staff is what made is so special and so memorable. The restaurant staff made every dining experience romantic, positive and personable. By the second day there the hostess. knew mine and my wife's name and welcomed us with huge smiles every morning. The rooms are absolutely gorgeous and kept spot free. Our favorite part of the vacation was the entertainment team. We are a very outgoing, active couple and the entertainment team kept us more than busy. From beach volleyball and soccer to sushi making and everything in between we had activities from 9:30 am until 10:30 at night. There were three staff members in specific that made our trip absolutely perfect. We spent almost every single day with Moreno, Johnny and Nico whether it was volleyball, soccer, yoga, margarita making or pool volleyball they were always there. They helped to make everyone feel invited and let anyone and everyone join in. These three gentleman are 3 of the the most positive, outgoing, and happy individuals I have ever met. Thank you to Secrets Silversands and Johnny, Nico and Moreno for the most perfect honeymoon we could have imagined. See you down the road!

Room Tip: I would highly recommend upgrading to the preferred club. The best room choices plus other added bon...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, 30 July 2014
Dear Mark J,

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Silversands.

I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to have the pleasure of having you back home in the near future.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 July 2014

I was skeptical as most all-inclusives are either limited on their selections or hold-back on their service. Not here. It's first-class all the way. Wait staff everywhere throughout the property and on the beach and even during the evening shows - just waiting to take your order. Food was WELL above average. Staff was incredibly professional right down to their pressed uniforms. Upgrade - We didn't make use of the VIP lounge much but very much enjoyed the ocean front room and better Wi-Fi service that came with the upgrade. The only single thing I'd change is to leave at least one of the 7 pools open after 8:00pm. There are a few of us who would like to a nice relaxing swim before bed. Otherwise excellent!!!

Room Tip: Unless you live on a beach and hear the ocean sounds every day .... the ocean front rooms are worth...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, 30 July 2014
Dear Cindy S,

We are delighted to read your positive review on Trip Advisor and glad to know that you are extremely pleased with your overall experience at Secrets Silversands.

All your kind words of appreciation to our food and facilities are greatly appreciated.

It was our pleasure to host you and we look forward to welcoming you back in the near future.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 28 July 2014

The single most amazing place I have ever been on vacation. The staff was very nice and punctual with anything I needed. I will definitely be back. Last but not least the most beautiful resort in all of Mexico well worth every penny.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nmaczack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, 29 July 2014
Dear Nmaczack,

It was a pleasure to be your host at Secrets Silversands. Thank you for leaving your comments at TripAdvisor.

We truly hope to have you with us for another lovely gateway in your home away from home.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 July 2014 via mobile

We just got back from silversands and it was amazing. The food was great and you could tell the staff liked coming to work and everyone was genuinely nice. The drinks were deliciously and not too strong or weak. Pools were great, including the swim up bar. Niko, one of the entertainment staff is definitely someone that will mandate you have a good time. He's a good guy. We did one class while we were there, the couples massage class- it was well taught and a lot of fun. Definitely recommend that.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, 29 July 2014
Dear Daniel D,

Many thanks for your comment on TripAdvisor. We are truly glad to read that we have your trust and your likeness, it is our pleasure to be your host in your home away from home.

We hope to see you again in not a distant future.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, Pennsylvania
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 July 2014

We just got home yesterday after staying at Silversands for a week. Prior reviews are completely accurate in that the service is excellent. Every person we encountered was as friendly as could be and went out of their way to make our vacation special. From being greeted with cool towels and champagne to the ease of checkout the staff should be commended.

The food was also incredible. I am a trained chef and was completely amazed at the quality of the food and the attention to detail. Whoever is in charge of presentation is a genius. Another crazy thing is that there was never a wait to get seated. I don't know how they accomplish this but it is incredible.

The best pool was the infinity pool, it was so hot that the others weren't exactly refreshing but they were all immaculate. In addition, the grounds were amazing. You never saw litter and the landscaping was beautiful.

Our room was beautiful and in a great location. The bed was super comfortable, the bathroom was spacious with a walk-in shower and hot tub, the balcony overlooked the infinity pool.

The only downside was the beach. As others have said, it is not for swimming. It is extremely rocky and it doesn't drop off for quite some time (I went out pretty far and it was never deeper than my knees. The staff do an amazing job at keeping the seaweed clear though, every neighboring resort's beach was full of seaweed.

My first tip would be that if you are into snorkeling at all you can walk to the beach and turn left. It is only about a five-minute walk to get to a tour company that will take you out for two hours where you can see some pretty amazing reefs.

Also, if you want to spend a day swimming in the sea you can take a quick cab ride to Puerto Morelos. We went to Ojo de Agua where they have a little restaurant and beach service.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank eric h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, 29 July 2014
Dear eric h,

It was a pleasure to be your host at our beautiful paradise.

As you experienced, our Unlimited-luxury® provide and exceptional selection of restaurants .That means a lot of choices with great food!

We are glad to read that you have enjoyed our staff’s service and truly proud to read a complement from a professional chef.

We will wait for your next gateway with us. Please do not hesitate to contact us If you require assistance.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mound, Minnesota
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 28 July 2014 via mobile

Our daughter chose this resort for destination wedding. The staff did a wonderful job with all the preparations and her beach wedding was truly wonderful.
This was our first all inclusive vacation and would definitely return to Secrets Silversands. The food and staff were all top shelf.

Stayed May 2014, travelled with family
Helpful?
Thank Krkam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, 29 July 2014
Dear Krkam,

Thank you for your warm words for us. It was a pleasure to be your host in our beautiful Secrets Silversands.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Silversands Riviera Cancun

Property: Secrets Silversands Riviera Cancun
Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico

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