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“Best week of my life!”

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Secrets Silversands Riviera Cancun
Ranked #5 of 28 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Reviewed 20 August 2014

We just got back from our 6 night stay at Secrets Silversands and I don't even know where to begin so I suppose I will begin with the purpose of our trip... marriage!

Our wedding:
If you are considering a destination wedding end your consideration and do yourself a favor, book it at Silversands. Our wedding coordinator Cecilia was absolutely amazing, she was gracious, attentive, and sweeter than we could have ever imagined. We got married in the gazebo that goes out over the water it was absolutely breathtaking. She explained every detail to us which made my wife extremely happy. We had given her some blue rose pedals to put down over the walk way to the gazebo but it was windy so she did not put them out. They did not go unused, after the ceremony we got back to our rooms and she made a bubble bath and put a heart in the bubbles with our pedals. Our room was completely decorated with the pedals, there was champagne, it was perfect. I cannot say enough about Cecilia she made our day perfect and one we will never forget.

We had 24 guests travel with us, every single person who was in our group already wants to go back. The entertainment team of Miguel, Nicco, Esteifanie, Jackie, and Moreno are the people who made our trip so exceptional. They conduct so many activities throughout the day and night (literally they are there from nine am to midnight) even if you do not directly participate in those activities they make you feel so welcome. These guys do everything from Zumba to soccer to volleyball to water aerobics to night time entertainment. They work incredibly hard and in everything they do you can see how much they truly love their jobs. It is because of this that we had so much fun and why all 26 of us cannot wait to be back.

The hotel is extremely clean the maid service is wonderful and done to perfection.

The service in the restaurants is outstanding you never have to wait to be seated. The food is good, if you are really into the fancy stuff it is definitely for you. Oh also if you like hibachi, the asian cuisine place is truly exceptional, we did that twice, it is perfect for groups of up to 12.

The front desk people are also outstanding, Ana Lilia checked us in she is a sweet as can be, Claudia was also extremely helpful.

Okay I am going to cut off this rambling review because I could literally type for days on how incredible they people and accommodations are at Secrets Silversands!!! We will absolutely cannot wait to go back! It was the best week of our lives and for sure it is top 3 for the rest of the 24 people who traveled with us.

Thank you Secrets Silversands, we miss you already!!!

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Ellie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 21 August 2014

Dear Ellie L,

Thank you for choosing Secrets Silversands as your host in such an important event and taking the time to share your experience with us.

To be a wedding destination is a lot of responsibility because we know how important this is. Some people think of their wedding since they are kids. We consider a wedding as a dream and we prepare ourselves to make your dream come true.

We truly hope to celebrate your anniversary and please, when you come back with us, contact us at info.sesrc@secretsresorts.com to make sure you have another best week.

Turning memories into unforgettable experiences,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

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5,505 - 5,511 of 11,056 reviews

Reviewed 20 August 2014

the hotel was nice, we got greeted with champagne and wet towels, check in was quick. The rooms are spacious and clean. the restaurants have good food, fish is a big part of their menu, if you enjoy fish. The pools are nice , the resort is very clean and the waiters are always around asking if you need any drinks even on the beach.. Overall experience was very relaxing , would go again, enjoyed the no kids.. For entertainement not much to do at night. The boutiques over priced and not much of a variety . The jewelery shop was ok , reasonable. would recomend for whoever wants to relax and enjoy and do nothing..

Room Tip: not much of a beach, had rocks , had lots of seaweeds, not nice to swim in
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank cynthia120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 21 August 2014

Dear cynthia120,

Thank you kindly for your comments towards our beautiful resort. It is our pleasure to read you really like the suites and our wide delicious restaurant selection.

We truly hope to host you in another relaxing vacation.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

The most amazing holiday we have ever had, it was our honeymoon and it was more than perfect!! Staff are just amazing, always so happy and helpful.. can not fault this hotel and we cant wait to hopefully go back one day!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank VBS01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 21 August 2014

Dear VBS01,

Thank you for your excellent comment on TripAdvisor. It was a pleasure to host you in such an important event.

We truly hope to provide you another wonderful experience in not a distant future.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014 via mobile

Secrets Silver Sands is a great adults only resort! My husband & I spent a week at the resort in July. The staff was great especially Johnny with pool side entertainment and sport staff! My husband didn't feel well a few days on our trip and he personal asked about him and tried to help in any way he could, it was very sweet of him. Williams our hospitality/bell man was extremely helpful. The food was all yummy some wait staff didn't speak English that well, which for us made it difficult to ask questions & order. Also, restaurants are very strict on men wearing pants & collard shirts. Regarding the Spa at Silver Sands, it's just okay! Sadly nothing spectacular. We have stayed twice at Secrets Maroma Beach and their spa is amazing! So I was slightly disappointed with Silver Sands small and compact spa! The one major "con" about the resort is the horrible Mosquitos at night!!! When we left I had over 30 bites! I would suggest bringing bug spray with you because the bug spray they sell in the shops at the resort doesn't keep them away! Bring a strong bug spray!

Stayed: July 2014, travelled as a couple
1  Thank Courtney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 21 August 2014

Dear Courtney B,

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We are glad to read that you have enjoyed our staff’s service and our personality. We are also delighted to know that you have enjoyed our delicious food, this is one of our strongest things.

We appreciate your kind comments of our resort and look forward to welcoming you back in a not to distant future.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

This was an amazing place! We visited in August 2014! Below you will find a review of the resort based on several categories.

Arrival: When we arrived at the resort, we were completely ready to dive right into our vacation. Unfortunately, we had to sit through a meeting with a hotel employee and be offered several "bargains" before starting our vacation. The meeting seemed to drag on forever and consisted of various "deals" in exchange for "funny money". One piece of advice, when you are offered something in exchange for "funny money", do yourselves a favor, and just say "NO THANK YOU!"

**We were convinced to take a tour of Maroma, another resort, in exchange for "funny money". This was a complete waste of time and prevented us from enjoying our real vacation!

** TAXI SERVICE: Make sure you buy a voucher for a taxi before arriving to the resort. We were forced to pay $78.00, just after stepping foot on the Mexican soil, in order to get from the airport to the resort. Interestingly enough, we had to pay $45.00 for our return trip, the same distance as it was when we paid $78.00. Do yourself a favor and don't get ripped off! PLAN AHEAD!

**Please know that it is quite expensive to use a taxi to leave the resort. If you are planning to do so, budget ahead of time!

Rooms: We had a junior suite, which was quite spacious! We were very pleased with the room and saw no advantage to having the junior suite pool accessible room. Even with the pool accessible room, you have to walk from your porch to the grass, before entering a small, uneventful pool. I'm not sure of the advantage here. The only improvement we could see about the room is making the bathroom with a private toileting area, separated from the rest of the bathroom space.

Restaurants: We were more than pleased with the restaurant choices at the resort. Each restaurant was unique and enjoyable. The sushi bar, hibachi, and the French restaurant cannot be missed!

Ambiance: The resort is a vibrant place that is full of energy and tranquil at the same time. There are so many pools to enjoy! The main pool offers entertainment from the occasional live band (which is amazing!), various games hosted by the resort staff, and entertainment from the guests at the bar pool! The restaurants and bars each offer their own atmosphere, which will fit all styles. The hotel seems Americanized in many ways, which can be disappointing if you are hoping to dance along to the tunes of your favorite Spanish song.

Hotel Staff: The hotel staff genuinely cares about your happiness and comfort while staying at the resort. EVERYONE was extremely kind, courteous, and catering. We were very impressed!

Romantic Dinner at the Beach: AMAZING!

Drinks: The staff made sure that everyone was well hydrated, if you know what I mean! staff were assigned to the various pools, including the beach!

Beach: The beach is a fabulous place to enjoy some peace, if you need a break from the more populated beach area. The only thing that ruins the ambiance is the daily removal of seaweed, using a loud machine. The seaweed removal might not affect all of you, only the risers like myself (7:00 am)! Despite that, we enjoyed spending time on the beach and swimming in the water!

Entertainment: The dinners at the restaurants are entertaining in themselves! The three course meals allow you time to relax and enjoy. Beyond that, there is a live band that plays nightly. We had a lot of fun dancing,before returning to our room. For those who enjoy more structured entertainment, there is daily/nightly shows and activities.

Souvenirs: If you are interested in picking up a few souvenirs, you may want to visit the hotel shops. We found the staff friendly and the items reasonably priced. The prices were much better priced than the outdoor market.

Overall, this was an amazing vacation! The resort staff, the guests themselves, and the amenities were incredible! The atmosphere was set for us to have a relaxing, romantic, fun, and enjoyable vacation, and we did! Hopefully the advice, helps you to avoid a few bumps we faced, and hopefully you'll enjoy your vacation here!

Room Tip: Junior Suite is a great option!
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
6  Thank Hawkeyes25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 20 August 2014

Dear Hawkeyes25,

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We always appreciate the positive comments left by the most important people in our world; our guests.

I am glad that you enjoyed your stay with us, and that our staff has gone above and beyond in terms of service. We are very proud of our team here at the Secrets Silversands, they have built a reputation of excellence through their hard work and dedication to guest satisfaction.

We would certainly be glad to have you back to your home for another round of a wonderful stay. Please feel confident to reach us prior your next visit at info.sesrc@secretsresorts.com if you need assistance prior arrival.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

My husband and I have been married for 14 years and have 3 children...all under 7 years old. We wanted some time to reconnect as a couple and not be Mom and Dad for a 5 days. This was an amazing trip! We woke up every morning in our beautiful room. We would head to the world cafe for breakfast where they make the most amazing omletes. Then we would go the gorgeous pools to relax, read and drink. After lunch, we took naps and then would get ready for dinner and some unique entertainment. After having a few drinks at one of the wonderful bars and a walk along the beach, we would head back to our room...and sometimes ordered room service. Everything at this hotel was fantastic and the service was amazing!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Kim141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 20 August 2014

Dear Kim141,

Thank you for choosing the hospitality of Secrets Silversands Riviera Cancun, and for taking the time to write a review about your recent experience. Please may I mention that customer care is amongst our highest priorities and it is gratifying to receive such praise.

We look forward to welcoming you back in the near future.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

This resort is one of our favorite out of all the places we have been. The one thing that I would leave for a suggestion is to have some temperature control on the main pool with the swim up bar it was a little too hot for the month of August.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Tcfauci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 20 August 2014

Dear Tcfauci,

We are delighted to read your positive review on Trip Advisor and glad to know that you are extremely pleased with your overall experience at Secrets Silversands and we would like to thank you for your loyalty.

It was our pleasure to host you and we look forward to welcoming you back in the near future.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Green Hotel in Puerto Morelos
Price Range: £226 - £608 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico

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