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Ocean Coral & Turquesa
Ranked #14 of 28 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Reviewed 20 November 2013

Nice clean resort, the beach could be cleaned up alot better. We had a good time! We stayed in room 11307 (Ocean view) and never had a problem with any noise from the pool bar or any of the entertainment going on at night. Breakfast buffet was good, good be hotter though..The Asian, Italian & Mexican food for supper was great.

  • Stayed: November 2013, travelled with friends
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Thank ldtkbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 22 November 2013

Dear ldtkbb,
We are thankful for posting your review regarding your stay at OCT. It is pleasant to know that you had a nice and enjoyable experience with us. We truly appreciate your suggestions; be sure that we will give them the proper attention to your remarks. Thank you for taking the time to share your comments with the community. We hope to host your next vacations soon.
Best regards

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5,101 - 5,107 of 11,814 reviews

Reviewed 19 November 2013

We just returned from a quick 4 day trip to the resort and came home disappointed. Don't get me wrong, a few days of sun and sitting by the pool is great, but would have been made even better had the resort lived up to its ratings. First off, the road to get into the resort is terrible, enough to make you not want to leave to go on any excursions. The rooms were spacious but a bit musty with old linens (not even a mattress pad/cover on the bed...just a flat sheet tucked in). You had to pay to get wifi in the rooms, and when you did it was only able to be used on 1 device (so forget about using your phone and another device). Our shower head kept falling off and the water temp varied from freezing to warm several times. The "stocked" complimentary mini bar contained a few luke warm bottles of pop and water. As for the food, breakfast and lunches (in particular) left a lot to be desired. Buffets with average food-certainly not what I expected for the high Apple rating it was given. Dinners were better, but still not great. The pools were a bright spot-4 of them all clean and huge. But the downfall was the bar service. The employees worked incredibly hard, but they were so understaffed that it often took us up to 25 minutes to get a drink at the bar, and they had one waitress to attend to the whole pool deck the entire time we were there, and often only 1 bartender for the main bar at the biggest pool there. The beach was dirty (full of seaweed) but when walking the beach into town all of the resorts looked similar from that perspective-I think that it is just a dirtier area and the beaches don't look like they are maintained. Finally, and most frustrating was that we were roped into a special "welcome package" that was sorely misrepresented to us as a breakfast in the premier area as well as a tour of the premier area that would not take much time. It turned into over 2 hours of a hard sell on their time-share like program (that they swear is not a time share). We had only 2 full days to enjoy there and I spent a major part of a sunny beautiful morning listening to them talk on and on about the program even though they knew we were not interested (and btw the breakfast in the "premier" area turned out the be the same buffet we ate at everyday, we just didn't have to wait in line). I know this sounds harsh, and we really did have an enjoyable time, but again a few days of sun will do that. But for the high rating it was given I was very disappointed. We have stayed in resorts that had the same Apple rating that were lightyears above this one (much better food, entertainment and top shelf liquor...this was definitely not top shelf). Fine for what it was, but not worthy of the rating in my opinion. Buyer beware.

  • Stayed: November 2013, travelled as a couple
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7  Thank sinreich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2013

So I don't like reviews without a lot of backstory or emotion or unrelated information. I like a review with facts and lots of them - so here's the story on Ocean CT:

We loved the pictures of this place and the price was right so we stayed here for one night on our way to another resort in Riv Maya. In the end we were glad we only booked one night.

The truth is that the grounds here are beautiful, the set-up is awesome, the lobby is grand, what meets the eye when you check in is impressive..

What we said when we left here was "Man, what a waste of a beautiful property", and here's why...

We stayed in the number 4 building..others in our group stayed in the number 2 building (3 rooms total). All 3 smelled really bad. They were musty and dark with a wet-towel kind of smell. We kept wondering where is this smell coming from and then we found it on the outside of the shower - black mold was growing on the shower (picture attached). When you walked into the room it was hard to take, and I paid for this? Strike 1

Other issues:

The swim up bar was way understaffed...sometimes with 15 folks waiting for a drink at a time with one bartender trying to keep up. Strike 2.

When we went to dinner we had to walk through a sort of marketplace that was set up complete with peddlers begging for your attention to show you clothes and jewelry. If I wanted to barter on my vacation, I would have been crazy to book a "luxury" resort. Strike 3

I attached 2 photos to this review to show that I truly loved the grounds of this vacation spot but unfortunately it, in my experience, was a waste of a beautifully constructed resort. You simply can't charge folks for a room with black mold on the shower.

Room Tip: Smell before you accept.
See more room tips
  • Stayed: November 2013, travelled as a couple
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7  Thank Kyle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 29 November 2013

Dear Kyle D,
We want to thank you for choosing our OCT for your last vacations. It is rewarding to learn that our grounds and the set up of our facilities exceed you expectations. Nevertheless, we regret to read that there were some aspects of your stay that need our consideration. Please allow us to comment that since our resort is surrounded by mangroves, alleviate the humidity/sewer smell condition is beyond our control. Nevertheless, we do place dehumidifiers if requested in order to aid this situation. Be sure that we will put special attention to your observations about the humidity in rooms in order to prevent inconveniences to our future guests. Every Friday night we count with local vendors as part of our Mexican night. We lament that this situation caused you inconveniences, nevertheless we like to enlighten that they are not pushy or insistent. Thank you for posting your review. We hope that you will give us the opportunity to host you again and improve your perception about our resort.
Bests,

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Reviewed 19 November 2013

A very beautiful resort, which was always clean and well kept. We found staff to be universally friendly, attentive, and helpful. We had some rain, and staff worked hard to keep guests in the lobby entertained. The nightly shows were very well done and enjoyed. We planned a couple of excursions, and found the dirt road leading in and out of the resort to be a problem, with giant holes the entire way, making for a slow and uncomfortable ride. I would not let this prevent a trip here, however. Overall, we loved our vacation at this resort!

  • Stayed: November 2013, travelled with family
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2  Thank Caronot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 21 November 2013

Dear Caronot,
Thank you for sharing your comments with the community. It is good to learn that despite the access road to the resort, your vacations were exceptional. WE truly appreciate that you chose our resort for your last vacations. We hope to welcome you once again to OCT in a near future.
Bests,

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Reviewed 19 November 2013

My new husband and i were there for 5 nights 6 days! Honeymoon of a lifetime. Had a great time relaxing and being pampered beyond our expectations. I would definetely recommend spending the extra money for privlege. The staff was excellent, the resort itself is absolutley gorgeous, food was very good especially at the privlege lounge! The beach was not the clear blue we expected but still very nice (it had been raining). I really cant understand why some of these reviews are bad the resort is great and we are already planning our return. Cant beat tbe service. Please tip these wonderful people...just because its all inclusive dosent mean you shouldnt tip. We highly recommend!!!

  • Stayed: November 2013
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3  Thank Edmaricano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 21 November 2013

Dear Edmaricano,
With reward we learn that you decided to choose OCT for spending your honeymoon and that we were able to provide you with a relaxing experience. Furthermore, that you decided to be pampered with the Privilege Services and facilities such as dinner reservations, privilege beach area and lounge, special amenities, butler service, between others. Thank you for recommending our resort. We look forward to host your 1st anniversary trip.
Warm regards,

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Reviewed 19 November 2013

My husband & I just got back from our Honeymoon at this resort. There's no words to explain how wonderful our experience was!!! I've noticed a BIG topic on here is the food... Before I say anything about the food, my husband & I are both food junkies, so our food standards are very high!!!

****I'M NOT GOING TO BASE MY RATING OFF OF HOW THE WEATHER WAS, SINCE IN NO WAY DOES THE RESORT HAVE ANY CONTROL ON WHAT THE WEATHER IS GOING TO DO**** Althought it did rain almost every day of our stay, it didn't keep us from more than enjoying our stay!! We went snorkling, horseback riding ,& zip-line/atv'ing & the weather did not prevent us from any of those activities...Even if it would have, we would have had fun at the resort visiting their staff members & our new friends we met while there from all over the world.

The rooms were very clean, relaxing, beautifully decorated, & the A/C definitely works!!!!

Staff: Everyone was so nice & helpful!! I have to start off with JIMMY, he's on the entertainment staff. He was great in every way. Super nice guy, he remembered our names after the first time meeting us. He was always helpful & letting us know the fun events that were coming up & invited us to all of the ones he thought we would enjoy. As far as bartenders, JAIRO was the best!! He's in the lobby bar, & let me tell you, he makes the best drinks!! He also has a lot of tricks up his sleeve! He definitely kept us entertained when we were lounging in the lobby. These are only a few names that stood out to us, but the one that stood out the most was CARLOS from Guest Services. He was, hands down, the most wonderful person & we're so thankful he was there to assist us throughout our stay!!! He went over & beyond all expectations. We can't say enough about how great he was. If you have any questions, he's the guy that will help!!!!!

Food: Anything you order at Sensai (Japanese food) will blow you away!! & their sushi, oh my, it is so fresh.. Even if you're trying it for the first time, it'll definitely set the bar high for your sushi standards....There's a steak & seafood restaurant that opens by one of the pools at night. The food there is amazing as well, I recommend the cajun ribeye!!! Other places that were great to eat were the Italian, Mexican food, & Crepery!!

This place was so wonderful that we're already planning another trip there in just a few months!! We can't wait to go back!!!

  • Stayed: November 2013, travelled as a couple
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3  Thank Haley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 22 November 2013

Dear HEMTZ,
We are truly thankful for taking the time to share your experience on this site. It is rewarding to learn that despite the bad weather you encountered during your stay, your experience at our resort was amazing. Thank you for mentioning Jimmy for our entertainment staff and Carlos from Guest Service Department, who were the ones that stood out the most during your stay due to the level of service they provided. Lastly, we want to express our gratitude for choosing our resort for the celebration of this special occasion. We hope to see you back here to celebrate your wedding anniversary.
Warm regards,

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Reviewed 18 November 2013

This is a late review of our family's trip in June 2013, which was a wonderful experience.

The resort was clean and staff were friendly. Service was also a thumb up. We had basin clogging the first day but they came to fix it very quickly. We were staying on the ground floor but did not have any problem with the help of de-humidifier. During our stay we just used room for sleep, other time we were outside, either in the resort or going on excursion.

Beach was ok not great, not as crowded as others have mentioned, maybe it was because of the season. Sea weed was definitely a little bit too much as we had chance to go down further south and the beach there was much better. It did not bother us too much though, sicne we spent most of time in the pools which were all great.

Food was good. We basically ate in buffet as some other restaurents had age requirement and we had little one. Mike's cafe was great, we often went to get coffee and desert.

I would recommend it to anyone who is on budget but wants good service and experience.

Stayed: June 2013, travelled with family
Thank David X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 20 November 2013

Dear David X,
We want to extend our gratitude for sharing your good comments about your last visit to OCT. With reward we learn that your stay was satisfactory and that the little issues that you found in your room were quickly solved by our staff. We truly appreciate that you took the time to post your review. Thank you for recommending our resort. We look forward your next visit.
Best regards,

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Additional Information about Ocean Coral & Turquesa

Address: Carretera Cancun - Playa del Carmen, Lotes 1-5 | Manzana 5, Super Manzana 12, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Puerto Morelos
#8 Business Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#13 Top resorts Hotel in Puerto Morelos
#14 Spa Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
#14 On the Beach Hotel in Puerto Morelos
Price Range: £137 - £463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral And Turquesa
Ocean Coral & Turquesa Riviera Maya, Mexico

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