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“Absolute paradise!”

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Ocean Coral & Turquesa
Ranked #15 of 28 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Reviewed 23 November 2013

I brought my mom and boys to this resort to celebrate my son's senior year. The resort was beautiful, the food and drinks were great, we had a few of the wait staff that became favorites (Alfredo, Cande, Jimmy and Adrian). What impressed me the most was the entertainment staff! Even though it rained the first four of our eight day stay, the staff had non stop activities going on. The games were great and the theater was fantastic! As far as this family is concerned, Didi, Jimmy, Andres, Raziel, Rodrigo, Ivan, Monica and Silvia are the absolute reason that we'll be returning to this resort! They are the reason that our great vacation became an absolutely perfect one!!!!

  • Stayed: November 2013
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2  Thank SFStaci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 27 November 2013

Dear SFStaci,
Thank you very much for sharing your review. It is very gratifying to know your stay was delightful and that you had a good time at our resort with our entertainment team and our bar staff; we are aware that our staff is one of the main pieces in order to provide our guests with the best vacation experience. We look forward your next visit.
Best regards,

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5,202 - 5,208 of 11,950 reviews

Reviewed 22 November 2013

Hi finance and I stayed here and got married here. The place was great!! The wedding went perfectly and we had a 100% stress free day. The hotel was great, too. The beach and pool were both fun. The best food places were the French and the Italian restaurants!! The only bad thing is the road in to the resort, but it is also hilarious and a bit of an adventure....

  • Stayed: November 2013, travelled as a couple
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2  Thank Sheryl Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 23 November 2013

Dear Sheryl,
We are glad to learn that we were able to provide you with an amazing vacation and that your wedding at our resort was a memorable experience. We want to express our gratitude for taking the time to post your comment on this site and share your experience. We hope to host you once again for your wedding anniversary.
Warm regards,

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Reviewed 22 November 2013

I gotta say that I can´t understand those guests that complain. Seriously, what do you expect? The road is not the hotel´s fault, people...seriously, you can´t blame the workers, if you are a waiter, you don´t know how to fix a road!!!
On the other hand, people complain about the seaweed, for God Sake!!!...The sea weed is something natural, so, again, don´t blame the hotel...when they even show you with a tractor that they try to please you...
Some of you complain about the food...7 restaurants!!! and you are not satisfied?????...Seriously, come back to your mansion and tell you chefs to cook better...
And the hotel sets up such great shows..the entertainment crew I gotta say, these kids are such great people, you have to meet them, from Gustavo the manager till the last one...they are great!!!
The lobby bar is amazing...
However, you can see people complaining cos it rained!!!! imagine...what can they do? It´s rain!!!...Go to England, and you´ll see that that´s the way tourists live in London...
Thank you Ocean Coral & Turquesa!!!! We´ll come back!!! Soon!!!

  • Stayed: November 2013
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3  Thank Stacycoco12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 23 November 2013

Dear Stacycoco12,
In the name of the entirety Ocean Coral & Turquesa staff, we would like to express our must sincere gratitude for posting your review and for showing your appreciation to the hard work of our staff. Furthermore, we want to thank you for pointing the situations you encountered during your stay and for comprehend that the majority of them are beyond our control as those depend on Mother Nature; nevertheless we want to emphasize that we are always working in order to minimize the effects that they may cause to our guests. Thank you for choosing our resort for your last vacations. We are looking forward your next visit.
Warm regards,

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Reviewed 22 November 2013

Clean rooms, great atmosphere, wonderful staff.
The food options are good and varied...don't get too excited it is still resort food. Also you have to dress appropriately (no wet suits, no dudes in flip flops and board shorts at dinner, cover ups at the buffet for the ladies, etc.) Definitely check out the Mexican and Japanese places...skip Italian. The buffet is great for lunch and breakfast...skip the cafe by the activities pool. Enjoy a VERY good espresso at the lobby bar...only after 8 a.m.
If you like your drinks to be good and prompt upgrade to Premium (we didn't and still had fun but I never ordered a mix drink which comes with really awful cheap booze if you don't upgrade).
The beach was good. Not great because for some reason 20 tons of plastic trash is floating ashore onto the beaches of the Yucatan. Which is disgusting.
This resort is a 40 minute walk to Puerto Morelos. Definitely go there!
Bad things: "upgrade" bull crap and being bothered to upgrade constantly, dirty beach (you will have that anywhere), slowww drink service and tiny glasses for beer.
Good things: GREAT atmosphere, clean pools, clean rooms, friendly staff (try spanish...it will get you everywhere), gorgeous location.
Standout: Gabriella the lil Mayan lady who runs drinks all over the resort. She is super fast, super friendly and helps you with your spanish. Thanks and salute Gabriella!!

  • Stayed: November 2013, travelled as a couple
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2  Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 23 November 2013

Dear Jennifer J,
Thank you for sharing your comments about your experience at OCT. With reward we learn that you had a satisfactory stay and that you appreciated our facilities, offer and service, especially the one provided by Gabriela form our bar staff. We lament that you found inconveniences with our Vacation Program. We like to enlighten that this promotion is attended by our guests only if is their will, after having a previous meeting with their concierges. In case that they decide not to attend it, they are not asked again to do it for the rest of their stay. We want to thank you for the remarks you make about your stay. We hope that you will choose you once again for hosting your next visit to our country.
Kind regards,

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Reviewed 21 November 2013

The best thing about staying at this resort was the service we received from Francisco and Gemima at the privilege beach.Both provided us with amazing service.They went out of their way to make our stay memorable.I can't say enough about how wonderful they were.Disappointing that you could not get bar service until 10am including bottled water on the reg part of the resort.The wedding services were great including the food.The best of the trip.

Room Tip: The privilege rooms are no different than the other rooms.It has some perks but not worth the upgrad...
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  • Stayed: November 2013, travelled with family
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2  Thank Selina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 22 November 2013

Dear Selina B,
We would like to thank you for choosing our resort for your vacations. It is rewarding to learn that Gemima and Francisco from our bar staff went above and beyond in order to provide you with a great service and vacation experience. On the other hand we lament hearing that the schedules of our bars caused you inconveniences; nevertheless we must enlighten that we count with coffee and tea service at our lobby bar from 6:00 a.m. and the rest of beverages can be available from 10:00 a.m. Also, you are able to get all type of beverages at our buffet from 6:30 a.m. and natural fruit juices at our Fresco bar from 7:00 a.m. We truly appreciate your kind comments about our wedding services and we are thankful for taking the time to post your review on this site. We hope to have the opportunity to host you once again in the future.
Kind regards,

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Reviewed 21 November 2013

We traveled with a group of 22 November 14th, returning home the 19th. Picked this resort for two reasons: 1) transfer time to and from the airport and 2) the price. I knew going into the vacation it may be a little rough so I was not surprised.
The cons: 1) The road is more then awful and made the 25 minute transfer to an hour, the poor drivers do everything they can to avoid the huge holes but it is past the point of no return. Applevacations did the best they could and it is not their fault.
2) The buffets could of been a bit better. Seemed to run out of the basics frequently, my pet peeve was no butter 4 out of 5 days. The dress code in the buffets is messed up. We had people try to go in with sleeveless shirt and were not allowed to eat. I know the resturants have this rule but not the buffets.
3) The beach was poor but that is not the resorts fault, storms brought in alot of see grass.
4) Worst thing and the main reason I would not recommend this resort was the pool bar service. Very lacking and when the resort is booked full, you would think they would staff more accordingly. Would like to say that there were staff that even with being buried with drinkers had a pleasant attitude and kept us tipping. Great job Juan at the lower pool bar and Gabriela our pool bar waitress. These 2 were amazing.
5) The music at the pool bar needs to be updated a bit, very slow paced.
6) The tiles in the pool need attention, so were loose and I sliced my foot open on our last day from this
7) Bars ran out of rum about every hour and always had to wait or choose a different drink. Could stock better, I seen their liquor closet by the buffet, it is not lacking.

The Pros: 1) When we arrived the resort upgraded our group to Ocean View at no charge and this was a very nice surprise.
2) When we arrived, it was pouring and the lobby statyed open and brought up a band to keep us all entertained
3) Great job Juan at the lower pool bar and Gabriela our pool bar waitress. These 2 were amazing.
4) The resort allowed our group to dine together at the Sensai and Hacienda for 2 dinners and the dinners were great.
5) Check in and check out were a breeze.
6) I think this place does a great job for what staff they have, just need to beef it up a bit.

All in all we had a great time for what we paid, but if I return to Mexico we will probably look at other properties. We had room 8302 and had no room issues or noise with music at night.

  • Stayed: November 2013, travelled with friends
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4  Thank do21210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

Nice clean resort, the beach could be cleaned up alot better. We had a good time! We stayed in room 11307 (Ocean view) and never had a problem with any noise from the pool bar or any of the entertainment going on at night. Breakfast buffet was good, good be hotter though..The Asian, Italian & Mexican food for supper was great.

  • Stayed: November 2013, travelled with friends
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Thank ldtkbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this reviewResponded 22 November 2013

Dear ldtkbb,
We are thankful for posting your review regarding your stay at OCT. It is pleasant to know that you had a nice and enjoyable experience with us. We truly appreciate your suggestions; be sure that we will give them the proper attention to your remarks. Thank you for taking the time to share your comments with the community. We hope to host your next vacations soon.
Best regards

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Additional Information about Ocean Coral & Turquesa

Address: Carretera Cancun - Playa del Carmen, Lotes 1-5 | Manzana 5, Super Manzana 12, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Puerto Morelos
#8 Business Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#15 On the Beach Hotel in Puerto Morelos
#15 Spa Hotel in Puerto Morelos
#15 Luxury Hotel in Puerto Morelos
#15 Top resorts Hotel in Puerto Morelos
Price Range: £142 - £377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral And Turquesa
Ocean Coral & Turquesa Riviera Maya, Mexico

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