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“7 Nights of Luxury”

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Ocean Coral & Turquesa
Ranked #13 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Collinsville, Illinois
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“7 Nights of Luxury”
Reviewed 1 August 2014

We were there from 7/19-7/26/2014. The hotel delivered on every promise from great food and dining venues to a friendly staff. The property was clean and well maintained. They had themed nightly buffets that were always fun! Do yourself a favor and visit all of the specialty restaurants! Our rooms were excellent as well and I recommend that you request a dehumidifier it makes all the difference in the world for keeping the room cool and your clothes dry. We would return TODAY!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2,557)
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Baltimore, Maryland
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 July 2014

My friend and I just got back from three nights at the Ocean Coral and Turquesa. It was a great location, in terms of proximity to the airport. It was the start of a string of hotels, so you could easily walk on the beach for whatever distance you want. There was also apparently a small town just a mile or two down the road (Puerto Morales) but we never felt the need to leave the resort.
We signed up for the Privilege Amenities, and we felt it well worth it. We really liked the exclusive options, and the ability to make dinner reservations before other guests.
The highlight of the stay was an invitation to the Chef's Table. It was an exclusive dining opportunity, with absolutely incredible food. We were honored to be a part of it! If you are lucky enough to get an invitation, don't pass it up. Although really, the food everywhere on site was great.
I'd definitely return.

Room Tip: With the Privilege Amenities, you are guaranteed a sea view room.
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank Debra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, 31 July 2014
Dear Debra C,
Thank you for choosing our resort for your vacation. It is rewarding to learn that our Privilege services exceeded your expectations. Furthermore, that your experience with Chef Alan Ramirez at the Chef’s Table Dinner was the highlight of your trip. We truly appreciate that you took the time to share your comments with the users of this site. We hope to have the opportunity to host your next vacations.
Kind regards,
The Ocean Coral & Turquesa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaumont, Texas
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 July 2014

We enjoyed an exciting 4 day stay at the Ocean Coral & Turquesa. The staff is extremely helpful and kind. Establishment is relaxing and close to shopping and water activities. I would like to see additions to night time menu choices. Feel free to ask for a dehumidifier for rooms. They are often very moist but extremely clean, cool and refreshing.

Room Tip: Use only hotel (front desk suggested) transportation off the resort.
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
4 Thank Theresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, 31 July 2014
Dear Theresa S,
We are thankful for your observations regarding your stay in our property. It is pleasant to know that you really enjoyed your stay, and that you were satisfied with our services and offer. We truly appreciate your suggestions and look forward your next vacations at OCT.
Warm regards,
The Ocean Coral & Turquesa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 July 2014

My boyfriend and I visited Ocean Coral & Turquesa from July 13, 2014 through July 19, 2014. It was my boyfriends first time out of the country, and we were excited to get away win no cell phones or work worries! We did pay extra for the privilege status, and I will say that we will never stay at another all inclusive without doing the privilege option.

Check-In:
We arrived on a Saturday morning, as manyyyy other people are arriving as well. However, the privilege side was less crowded. You are given at cold towel for your hands and face right as you sit down to check-in, and we were given two cold beers. We arrived at 11:30am, so our room wasn't ready yet. We went and ate lunch in the main buffet, explored the resort, and changed into our bathing suits in a restroom and went straight to the privilege beach while we were waiting on our room. When our room was ready, our butler came to get us from the beach and took us to our room. It was so nice. Our butler, Alex, was amazing. He (and Angel) decorated our room for my boyfriends birthday while we were at dinner. The room had balloons, streamers, a "Feliz Cumpleanos" sign, confetti, a piece of cake, champagne, and they had put bubbles and started the jacuzzi on the balcony. My boyfriend loved it and it was such a nice bonus to our vacation. Thank you, Alex, and everyone else that helped!

Privilege:
PAY EXTRA FOR THE PRIVILEGE. Privilege customers get so many benefits. With the privilege option, you have a fully stocked refrigerator that is refilled everyday of about 12 drinks, snacks, 6 bottles of liquor, beer, etc., a private beach with AMAZING service, a privilege-only restaurant that is Oceanside, you are able to make reservations at restaurants, you have a butler, maid service everyday, turndown service at night while you are at dinner, top shelf liquor, Budweiser, Montejo, and MANY other benefits. I will always do privilege.

Rooms:
Our room was in the privilege building, building 7. We had a great ocean view, with a pool view, as well. The best part about the room was the view! Our room throughout the week would smell very musty and moldy. We had to leave the card on our bed to get our sheets changed many times, because the sheets and pillows smelled awful. We are not very picky people, but this was probably one of the biggest negatives of the vacation. However, housekeeping was amazing and our room got cleaned and turn down service every day and night. The safe in our room was very helpful, as you can make your own code. It is very safe!

Food:
The food at this resort was good. They have MANY options. We ate at the hibachi, outside Italian (the best), the main buffet, Mexican restaurant, Villa Marina, and the Route 66. We really enjoyed the Route 66, Villa Marina, outside Italian, room service, and the hibachi. We did not try the Blue Moon (as my sandals were not dress code), the French one, or the Italian buffet (it was closed many nights during our week stay). I enjoyed the food, the wide range of restaurants, and the amazing desserts. My boyfriend had a tough time with the food, as he is a 24 year old man at works out at the gym a lot, so he eats big portions. Let's just say he was excited to get home to some sweet tea and a Longhorns steak ;)

Beach:
Yes, the beach has seaweed, and the water is a little rocky. However, we stayed on the beach all 7 days, all day. With the joys of privilege, you can stay on the beach until 45 minutes or an hour before your dinner reservations. We never had to leave the beach early to go get ready for dinner to wait at a restaurant. That's the joys of having reservations! Teresa and Rafael on the privilege beach were AMAZING. They were very friendly, always bringing us drinks, towels, and leaving us our private chairs everyday, so we sat in the same place. They were the best! Teresa runs up and down the beach to make sure everyone has what they need, a cold drink, or anything. We couldn't give her enough tips, she was amazing. Rafael did a great job of getting us our chairs, towels, and cold hand towels on the beach. We got to know him and we really appreciate everything he did for us. He even made us a dinner reservation at a restaurant for our lobster dinner. Thank you, Teresa and Rafael!

This resort is truly amazing. It's absolutely beautiful. And there are 21 buildings so it's very spacious and it doesn't feel crowded. The absolute best part about the resort is the staff. Every single person worked so hard and genuinely loved their job. We didn't come across one person that was slightly rude or mean. EVERY single staff member and worker would smile at you! say hello! and make use you had what you needed. The staff couldn't be any better.

We went on a shopping excursion one afternoon to Playa del Carmen, and it was a great experience. The town is beautiful and there is so much to see. Delta Vacations did a great job booking this for us, and booking our airport transfers. All vendors in Playa del Carmen accept American money, so don't worry about exchanging for pesos that much. It is not necessary. Take ALOT of cash for tips. We spent about $100 in tips total, but the staff deserved it. They have shopping vendors that come on Friday nights to sell souvenirs. We bought some in Playa del Carmen, and some at the resort from the vendors.

Overall, we had a great vacation. The resort is beautiful and everyone was so nice. I honestly couldn't say enough amazing things about the staff. Thank you for an amazing vacation!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank Teresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, 31 July 2014
Dear Teresa C,
With reward we learn that you were satisfied with your experience at our resort, and that you chose to upgrade to our Privilege package and to be pampered with the special benefits and facilities it has to offer. Thank you for sharing your kind comments about your stay with us at this site. We are looking forward to host your next vacations.
Bests,
The Ocean Coral & Turquesa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silver Spring, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2014

Hello
My family and I almost did not make it...our plane was canceled on the runway in Baltimore. We drove to N.Y and landed in Cancun that night.
The hotel staff was extremely friendly and helpful. The staff at Daisy Daycare, Armando at the pool-bar/grill made us fill very comfortable. They accommodated all of us in any way possible. Our children performed in the nightly shows including our baby (baby Tarzan)--The Staff at Daisy daycare were just amazing. The pool, the beach, the restaurants our room -all breathtakingly beautiful. I fill very strongly because of the wonderful (staff) everywhere we went, we really enjoyed our self's. Because of the staff we can say this was our best family vacation ever.
The restaurants were simply mouth watering-breakfast, lunch and dinner-we could not wait for our favorite table. Everything delicious-just ask our 13 month old. The beach was warm and inviting, the pool lazy and comfortable--public bathroom super clean.
I would like to thank the staff one more time--because of you we will have ever lasting memories...because of you we are planning to come back. Thank You
Mike the Greek

  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank msvordonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, 1 August 2014
Dear msvordonia,
We want to thank you for choosing our resort for your last vacations. We are glad to read that you did not miss the opportunity to experience our resort and to learn that your vacations were totally satisfactory. Furthermore, that you specially appreciated the friendliness and attention of our staff. Thank you for sharing your opinion about our resort on this site. We are looking forward to host your next vacations.
Best regards,
The Ocean Coral & Turquesa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morecambe, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 July 2014

This was my families last holiday together as the kids don't want to hang out with the old farts any more. You read reviews and you think oh crap have we made the right choice, if you decide to go to this hotel then yes you have. From arriving to leaving the staff & I mean all the staff, yes Gustavo & Kenya are the best, were by far the most courteous polite people you could meet. The food choice was excellent, if you book with first choice you can book the restaurants in advance at customer services (no limitations as to how many times), we were seated in the privilege section for every breakfast. No problem getting a sun bed, the pool was like getting into a bath & the jacuzzi sections are very relaxing. If you like getting out and about go to the La Isla shopping complex its very open, clean interesting place. Overall this was one of the best holidays we have had, so thank you all at the Ocean Coral & Turquesa by H10.

On a negative not if you book a flight with Thompson fly, they promise & guarantee you a Dream liner there & back, don't believe them, they cancelled our flight & stuck us in the worst plane I have ever had the misfortune travel in. So thanks for trying to ruin our holiday Thompsons fly (NEVER AGAIN)

Room Tip: Go for top floor, plenty of lifts, you get a better view of the ocean.
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Andybrad23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, 1 August 2014
Dear Andybrad23,
With reward we learn that you had such a great time during your vacations at our facilities. Furthermore, that you were satisfied with our offer, facilities and staff and overall we were able to provide you with an awesome experience. We truly appreciate that you the time to share your comments with the community. We look forward your next trip.
Kind regards,
The Ocean Coral & Turquesa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeenshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 July 2014

We stayed at the Ocean Coral & Turquesa for 2 weeks from 12th July - 26th July 2014 with our two teenage children. Check in was very quick and efficient and we received a welcome drink on arrival. We had two adjoining rooms on the top floor of building 9 with beautiful views of the pool and bar area with the ocean in the background. Very impressed with the rooms, very clean, beautifully decorated and great air conditioning to keep the rooms cool.

The whole resort is very clean and well maintained with really beautiful grounds and wildlife. Loved the iguanas who wander around the place sunning themselves :) Lots of choices for meals in the evening (the japanese restaurant was our favouite) and the food was of a much highly quality than any other all inclusive resort I have ever stayed at.

Definately the best part of the holiday was the amazing staff - they are all so lovely and friendly and everyone says hello when they walk past. Special mention to amazing bartenders Gustavo (who makes the best mojito's!) and Johnson at the Pool Bar and bar waitress Angeles who constantly came around our sunloungers bringing us a steady supply of cocktails, she was lovely :) Sandra in Guest Services who made reservations for our evening meals and Juan, the waiter in the Lobby bar who again brought us a steady supply of drinks and looked after us every evening. Had a wonderful time at this beautiful hotel and wouldn't hesitate to return again.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, 30 July 2014
Dear Laura S,
We want to thank you for taking your time to share your opinion about our resort. It is truly a pleasure for us to learn that you enjoyed our facilities, offer and specially appreciated the friendliness of our staff. We want to thank you for choosing our resort for your last vacations and for letting us know that you had a wonderful time at OCT. We hope to have the opportunity to host you once again in a near future.
Warm regards,
The Ocean Coral & Turquesa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ocean Coral & Turquesa

Property: Ocean Coral & Turquesa
Address: Carretera Cancun - Playa del Carmen, Lotes 1-5 | Manzana 5, Super Manzana 12, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Puerto Morelos
#7 Green Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#13 Top resorts Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Luxury Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral And Turquesa
Ocean Coral & Turquesa Riviera Maya, Mexico

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