We had an amazing time at the Ocean Coral & Turquesa resort! It is beautiful and clean and so much fun!!
We had about a 15 minute wait at the airport for our transportation (free transfers if you book on their website or by phone directly with H10), and check in was easy and very fast. The only part we didn't enjoy about checking in was the pitch to get us to go to the breakfast where they talk about their membership opportunity or whatever it is. She started out as helpful, giving us a map and telling us about meal times, etc. When we said we weren't interested in hearing the pitch (for $100 in resort credit), she was very persistent. She finally said she would put us down for breakfast and I said that's fine but we won't be there. Nobody bothered us about it after that however, so just be firm.
Our rooms were beautiful! We are a family of six, so we requested two adjoining rooms, and that's what we got. For some reason there were cribs in our rooms (our kids are age 9 and up), but when I called to have them removed someone was there in just a couple of minutes. We were on the first floor right in front of the theater, and near the kids pool and the activities pool. It was a great location. The rooms were clean and spacious, and the air conditioning was great. We did ask for dehumidifiers because our swimsuits were not drying at all. One thing that was dangerous, but probably unavoidable, is that when you come in wet from swimming, or from the shower, the tile floors get extremely slippery and they don't really ever dry. We would try to wipe them up with towels, but with only one pool towel allowed and no extra towels in the rooms, we didn't really have towels to spare to keep the floors dry. Housekeeping did a great job, although it was sometimes pretty late in the day before they came. A few times they did leave some things in the room such as rags and [dirty?] sheets. Not sure how they missed them, but it happened three times. Other than that the rooms were very clean, and we appreciated the fresh drinks in the fridge each day! I do wish the refrigerators were colder though.
Regarding the towel system -- I don't like the system. We should be able to get the towels we need. Who is going to steal them? They're good but not that great. It was stressful always counting our towels and cards and making sure we had them all so we didn't get charged. We were afraid to take our eyes off the towels on the chairs while we were in the pool, in case someone picked one up by mistake. I read some reviews complaining about the quality of the towels, and while we got one or two thin ones, and a couple with stains, overall they were thick and clean and nice. I just wish we didn't need to worry about the cards.
Service -- the service at OCT is amazing! Everyone is very friendly and helpful. We especially loved the activities/performing staff (Kandy and Julio, among many others), and the waiters at the buffet (Ariel and Raul especially). Two of my girls were in the Disney stage show, and my oldest especially became close with the performers. She watched rehearsals, and was always welcome. She was even asked to come up on stage to be included in photos after some of the shows. And the show quality was very good. Yes, most of the time they were lip syncing, but some songs were sung live and they are very talented. The dancing is great too, and they have very elaborate costumes. We thoroughly enjoyed all the shows we saw.
The only service that wasn't great is the bar service at the pools. We ordered drinks once from a server walking around the pool, and it took so long to get our drinks, and then they weren't even the right ones, and we weren't confident that the kids' drinks didn't have alcohol. We just went to the bars ourselves after that, which wasn't a big deal as there are several near the pools. Our kids loved trying new (virgin) drinks, and the bartenders are great about making the kids something special. Oh, and while tipping is appreciated and we tipped most of the time, we never felt pressured to tip like some people mentioned in previous reviews, and it didn't seem to make a difference in the quality of service at all.
The beach was great too -- it was clean and the sand was soft and beautiful. It was not rocky at all, the the sea grass wasn't bad either. I don't know why people complain about it. It was also so warm! No, it wasn't clear and blue, but I think that's mostly because of the sand being churned up in the waves. We also did a snorkeling trip through the resort and the reef was awesome! Our kids had never been snorkeling before and it was one of their favorite parts of our vacation.
The food was very good everywhere. We never had to wait long for any of the restaurants, with the exception of the Mexican restaurant one night. We ended up not going because we would have been late for the show. Everywhere else we got right in, and the food and service was great.
We didn't use the kids' club with the exception of one pool game, and not many other people did either. The one day we went over there there were just two kids, and they were watching a movie and eating from a huge bag of candy. It felt more like a day care than a fun club. They do have activities that they do, but in between those there's not much going on. I felt bad for those kids that apparently are left there all day so their parents could go have fun without them. They clearly did not want to be there. And the teen club doesn't have anything going on at all -- we can play video games at home so my older kids didn't spend any time there. The kids' pool was fun though, and I like that there was a bar and snack bar right there.
The entire property was extremely clean and well-kept. We could always see gardeners and other staff taking care of whatever needed taking care of. When we needed to call maintenance for anything they were there right away. The pools were beautiful and never crowded (except the one with the bar), and we were always able to find chairs at the pool and the beach.
One suggestion I would make is that they need to advertise their activities better. There was an activities board, but it wasn't always accurate. And we found out by accident about the free bike trip to Puerto Morelos and a new "Senses" experience they had started. These weren't posted anywhere and therefore we were the only ones on the bike tour and my husband was the only one participating in the Senses experience. We wonder what other activities might have been going on that we had no idea about. We've been on a cruise before and they always delivered a paper each day with the day's activities -- this would be a great service. Or even just give one out at check-in that describes all the activities for the week. And speaking of the bike trip, we were so excited to go, got there on time, got our helmets and vests and walked to the bikes, only to find out that they only have adult bikes. I had to stay back with our younger kids while my husband and older girls got to go to the town and shop. We were very disappointed. They saw how small my 9 year old girls are when we signed up and should have known there's no way they could ride an adult men's bike.
Overall, this was an amazing, beautiful, friendly resort and we highly recommend it and would definitely return!! The positives overwhelming outweigh the very few negatives. Thank you OCT for our wonderful family vacation!! We hope to be back soon!!!
- Official Description (provided by the hotel):
- Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more less
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- Also Known As:
- Ocean Coral And Turquesa
- Ocean Coral & Turquesa Hotel Puerto Morelos
- Ocean Coral & Turquesa Riviera Maya, Mexico